National Institute on Aging

University of Oregon — Access Services Technician

Access Services Technician

Job no: 531713

Work type: Classified Staff

Location: Eugene, OR

Categories: Administrative/Professional, Administrative/Office Support, Library

Department: Library
Classification: Library Technician 2
Appointment Type and Duration: Regular, Ongoing
Salary: $16.19 – $23.69 per hour
FTE: 1.0

Review of Applications Begins

Position closes May 23rd, 2023

Special Instructions to Applicants

To ensure consideration for the position, please include with your online application:
1. Cover letter stating your interest and qualifications for the position, and
2. Current resume, which includes dates of employment.

Department Summary

About the University:
The University of Oregon is one of only two Pacific Northwest members of the Association of American Universities and holds the distinction of a “very high research activity” ranking in the Carnegie Classification of Institutions of Higher Education. The UO enrolls more than 20,000 undergraduate and 3,600 graduate students representing all 50 states and nearly 100 countries. The University of Oregon is guided by a diversity framework that involves a commitment to diversity, equity, and inclusion for all students, faculty, staff, alumni, and community members. In recent years, the university has increased the diversity of its student body and raised average GPAs and test scores for incoming students. The UO’s 295-acre campus features state-of-the-art facilities in an arboretum-like setting within the traditional homelands of the Kalapuya people. The UO is located in Eugene, a vibrant city of 157,000 with a wide range of cultural and culinary offerings, a pleasant year-round climate, and a community engaged in environmental and social concerns. The campus is within easy driving distance of the Pacific Coast, the Cascade Mountains, and Portland.

About the UO Libraries:
The University of Oregon Libraries is an essential partner in the University’s educational, research, and public service mission. Our purpose is to support the student learning experience actively, enable the creation and stewardship of knowledge, and contribute to advancements in teaching, research, scholarship, and public service. With a focus on equity in service, we strive to create a powerful learning community and a welcoming space where all library patrons can access the information necessary to achieve their personal and professional goals.

About Research, Instruction, and Access Services:
The Research, Instruction, and Access Services Division (RIAS) supports UO students and faculty by building and delivering relevant collections and services; facilitating access to local and remotely held library resources; implementing and participating in innovative outreach and engagement activities; providing online and face-to-face information and data literacy instruction; and promoting access to affordable course materials. RIAS encompasses six major service areas: Access Services, Data Services, E-learning and Open Education Resources, Research and Instructional Services, Undergraduate Engagement, and five Branch Libraries. This position has various assignments that span across the Access Services Department and Data Services Department.

Position Summary

UO Libraries is seeking a motivated, service-oriented team member to join the Research, Instruction, and Access Services Division. If you enjoy helping others, this role could be the one for you! As an Access Services Technician (Library Technician 2) you will provide outstanding customer service to patrons at the Knight Library Checkout & Reserves Desk and assist departmental management with a variety of Access Services tasks.

In this role, you will provide a wide variety of services at the Checkout and Reservations Desk, including explaining library provisions; creating and updating patron accounts; and helping customers access library materials. Your effective communication skills by email, telephone, video conferencing, and face-to-face interactions will be valuable in assisting with customer questions and referring to other departments when necessary.

Reporting to the Lending Services Evening & Weekend Manager, you will assist in the oversight and training of Library Technicians 1 and student assistants. You will gain expertise and assist with a variety of Access Services tasks including, but not limited to, stacks maintenance, Course Reserves, Resource Sharing, and maintenance of circulating technology, video collection, and viewing equipment.

Knight Library building hours and employee schedules are subject to change. The work schedule for this role is as follows:

Fall, Winter, & Spring Academic Terms Weeks 1-9:
Sunday – Thursday 3:30PM – 12:30AM

Fall, Winter, & Spring Academic Terms Weeks 10-11:
Sunday – Thursday 10:00PM – 7:00AM

Intersessions (term breaks):
Monday – Friday 9:30AM – 6:30PM

Summer Academic Terms:
Monday – Friday 12:30PM – 9:30PM

Keep reading to see how you can qualify for this position!

We are aware that some job seekers hesitate to apply unless they meet every qualification in the job description including the preferred qualifications. We are most interested in finding the best candidate for the job and recognize that successful candidates may come from a variety of career trajectories, including bringing skills and abilities gained outside a classroom context. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications, and will consider equivalent skill sets.

Minimum Requirements

  • Two (2) years of library experience within the last five (5) years; OR,
  • Associate degree (or equivalent 72 quarter hours or 48 semester hours), and one (1) year of library experience within the last five (5) years; OR,
  • An equivalent combination of current library experience, training and/or education in related fields;
  • AND, proficiency in multiple library-specific computer applications (e.g., integrated library systems, database applications, institutional repository, content management systems). 

Professional Competencies

  • Ability to consistently provide professional and user-focused customer service.
  • Ability to communicate effectively in writing and in person with library patrons, colleagues, and business partners.
  • Ability to complete tasks that require extreme detail and precision.
  • Ability to work independently and as a team member to balance workloads and meet deadlines.
  • Ability to troubleshoot technological, procedural, and other types of problems.
  • Ability to remain current in, interpret, determine compliance with, and enforce policies, procedures, guidelines, and regulations in a rapidly changing environment.
  • Ability to work within and foster a diverse work environment. 

Preferred Qualifications

  • Experience providing public service in a busy environment.
  • Experience supervising, overseeing, or leading the work of colleagues or volunteers. 

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

University of Oregon students and employees are required to be vaccinated against COVID-19. For additional information see:

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

To apply, visit