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Teachers College, Columbia University — Internal Communications Manager
Filed in Administrative on May 9, 2023

Internal Communications Manager

Job no: 511051
Position type: Staff
Location: New York
Categories: Communications/Public Relations/Marketing

Job Summary/Basic Function:
Reporting to the Director of Executive and Internal Communications, the Internal Communications Manager plays a key role in developing and executing internal strategic communications programs and elevating the institution profile of Teachers College. This position plays a key role in ensuring that internal audiences are well-informed about important updates, priorities, and initiatives of the College, in order to promote engagement, satisfaction, effectiveness and success among faculty, students, and staff. The Internal Communications Manager helps to cultivate internal audiences as ambassadors to build and strengthen TC’s overall brand position and influence. This resourceful, collaborative member of the TC Generation team must have excellent writing, research and communications skills, as well as a good eye for detail, strong organizational skills, and the ability to work well under deadlines.

Responsibilities

Works with the Director of Executive and Internal Communications and Director of Brand/Creative and the broader communications team to develop a consistent internal branding and communications strategy that will be streamlined and used consistently across the College.
Researches, develops, writes, edits, proofreads and disseminates a full range of internal communications materials, with special focus on Human Resources messaging and the overall streamlining of communications sent to the TC community across the College.
Works closely and partners with administrative offices across the College, including Human Resources and TC Information Technology, Operations, the Office of Diversity and Community Affairs and Student Affairs to build community, and further TC’s strategic priorities and efforts around diversity, equity, and inclusion and justice through high-impact communications campaigns.
Partners with Human Resources to create effective change communications plans to drive employee awareness and adoption of key HR initiatives, such as total rewards, performance management and talent development.
Develops working relationships with colleagues in departments throughout the college in order to promote and implement internal communication strategies and programs that engage, inspire, and align employees with Teachers College’s brand, vision, priorities, and key initiatives.
Connects with and interview colleagues across Teachers College to ensure that all communications include information that is accurate and up-to-date.
Stays informed about overall business direction and key trends to ensure all written materials are timely and relevant.
Provides thoroughly researched background materials on issues and other relevant topics in higher education.
Works with the Director of Executive and Internal Communications to develop metrics and goals to monitor effectiveness and adjust the strategy as needed.
As needed, develops and manages two-way communication channels such as focus groups, surveys and other mechanisms, as needed, to gather input and improve internal communications.
Creates and seeds content related to employee engagement and operational communications

Minimum Qualifications:

B.A. or the equivalent years of education and experience, with a minimum of 3 years of experience working in internal or other communications, journalism, or publishing.
Superb writing, editing, and oral communication skills, particularly the ability to synthesize information and concurrently research, write and rewrite multiple, well-organized communications pieces in a fast-paced environment.
Ability to learn new technologies and work with the College’s Salesforce email marketing and and web content management system to update the website.
Keen attention to detail with strong organization and time management skills. Ability to prioritize and manage a high volume of detailed work with conflicting priorities, and deliver on a tight deadline.
A self-starter who takes initiative, works well under pressure, has a proven ability to work as part of a team as well as independently.
Superior interpersonal skills with a demonstrated ability to develop and maintain productive relationships and work with a range of colleagues and partners, like faculty, senior administrators, and staff.
Good judgment, tact and discretion in the handling of timely and potentially sensitive communications.
Proficiency in Microsoft Office (PowerPoint, Word, Excel).
Must submit a cover letter and writing samples as part of application.

Preferred Qualifications:

Experience working in higher education and a demonstrated interest in the higher education industry.
Proficiency in digital communications tools (e.g. CRMs and social media, including Twitter, Facebook, LinkedIn, etc.)

Salary Range:
$77,000 – $85,000

Competitive Compensation and Benefits
The salary range reflects the College’s good faith and reasonable estimate of the compensation for the position at the time of the job posting. Salary decisions are dependent on several factors including but not limited to market and organizational considerations, experience, and qualifications of a selected candidate as well as internal and external equity.

Our benefits contribute significantly to the total compensation package that includes medical, dental, vision, and supplemental insurance plans; flexible and hybrid work schedules; tuition remission; life insurance; short and long-term disability insurance; an exceptional employer retirement matching program; health savings accounts (HSA), flexible spending accounts (FSA), Public Service Loan Forgiveness eligibility, and a robust Employee Assistance Program (EAP).

If you would like to request any disability related accommodations to complete the job application or to participate in the interview process, please email:oasid@tc.columbia.edu.

Hybrid/Remote
Teachers College maintains a hybrid work environment, which provides employees with flexible work arrangements, while ensuring we preserve the important aspects of our unique in-person college-campus culture. Depending on role and business needs, colleagues will either work onsite or in a hybrid model (combination of in-office and virtual days). Employees are expected to live within a 150-mile radius of the College.

We will consider qualified candidates that reside beyond this radius based on the responsibilities and duties expected of the position. All qualified candidates are encouraged to apply.

Equal Employment Opportunity
Teachers College is committed to fostering a diverse and inclusive academic community and to providing equal opportunity in employment. All qualified applicants will receive consideration regardless of race, color, sex (including pregnancy, gender identity or gender expression), religion, creed, national origin, age, citizenship, disability, marital status, sexual orientation, veteran status, or any other legally protected status.

To apply, please visit: https://employment.tc.columbia.edu/cw/en-us/job/511051/internal-communications-manager