Brown University — Service Response Coordinator (2nd shift)
Filed in Professional on May 15, 2023
Job Description:
Facilities Management is an exceptionally talented team built from a diverse group of individuals who are passionate about providing the highest levels of quality craftsmanship, customer service, and teamwork through sustainable practices and who take pride in supporting the mission of the University and Facilities Management “We Care” principle values.
Position Purpose
Serve as a member of the Service Response Center (SRC) by fielding requests with a high priority on work order management, diagnosing complaints and providing redress/recourse through resolution methodologies; by monitoring building automation systems; by monitoring, management and communication, custom reporting, customer communication and coordination; by acting as a conduit/resource providing collaboration/support between Operations and other offices and units throughout the organization of Facilities Management. Serve as the immediate secondary contact for all offices and divisions throughout the Facilities Management organization by phone and email. This position is considered essential. Personnel may be required to respond to campus emergencies both during and off shift.
Schedule: Tuesday-Saturday from 4pm-midnight
Job Qualifications and Competencies
- Bachelor’s Degree, or Associate Degree and three years of experience, or the equivalent combination of education and experience
- Customer Service Certification a plus
- Minimum of three years’ experience in a similar position and or environment required
- Experience with proven proficiency levels in Building Automation Systems preferred
- Experience and ability to work independently and as a member of a team
- Proficient in Microsoft and Google platforms, Excel, File Maker, Access and CMMS, along with work order systems
- Excellent communication skills
- Customer-focused, customer service oriented
- High level of interpersonal skills, including the ability to act professionally and cordially with customers and co workers is required.
- Ability to multi-task and prioritize workload
- Excellent organization/time management skills
- Solid judgment
- Good problem solving skills
- General knowledge of trade disciplines, terminology, building systems & equipment
- Initiative and ability to work independently and as a member of a team
- Willingness and ability to support a diverse and inclusive environment
Additional physical demands and working conditions:
- This position is classified as essential on-site
All offers of employment are contingent upon successful completion of a background check and pre-employment screenings.
Recruiting Start Date:
2023-04-28
Job Posting Title:
Service Response Coordinator (2nd shift)
Department:
Facilities Management
Grade:
Facilities Union Rates
Worker Type:
Employee
Worker Sub-Type:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Position Classification:
Onsite
Submission Guidelines:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
Vaccination Requirements:
In order to maintain 90% or greater universal vaccination rates on campus, all newly hired employees at Brown University must receive the final dose of the COVID-19 vaccine before they begin work, unless they are approved for a medical or religious exemption. All employees must also receive a COVID-19 booster within thirty (30) days of becoming eligible. For more information, please visit the Healthy Brown site.
Still Have Questions?
If you have any questions you may contact employment@brown.edu.
EEO Statement:
Brown University is an E-Verify Employer.
As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.
