Brown University — Network Engineer
Filed in Administrative, Professional on May 18, 2023
Job Description:
Network Engineer
Office of Information Technology
The Network Engineer works as a team member of the Network Technology Group to monitor, support and troubleshoot the data network and related services at the University. This position’s primary focus is to resolve and oversee the ticketing queue to ensure break/fix issues and new service requests are resolved in a timely manner, as well as oversee the scheduling and execution of upgrades to network devices. This would include meeting with technicians on-site to coordinate planned maintenance or meet vendors to perform site surveys. The Network Engineer will also provide Project Management to design, maintain and improve the University’s network architecture. The Network Engineer will participate in an on-call rotation during non-business hours.
Education & Experience
- Bachelor’s degree preferred.
- Training/Certifications (such as CCNA, CWNA) preferred.
- 5+ years experience with wireless and ethernet network troubleshooting.
- Experience with customer facing technical support role requiring verbal and written communication with customers and using a ticketing system
- Programming or scripting using a common language such as Python is desirable.
- Managed network switch configuration, upgrade using common CLI commands. Understanding of layer 2 connectivity and concepts such as port configuration, VLANs, Trunking/LAG, and MAC addresses.
- Router configuration and basic routing concepts including subnets and subnet masks, next hop, routing tables and troubleshooting connectivity between subnets.
- Wireless troubleshooting for coverage/performance issues using tools to assess signal strength, interference and client specific problems.
- Basic firewall policy construction using source/destination addresses and ports and troubleshooting issues related to firewall policies.
- DNS configuration for basic records such as TXT, A, CNAME, PTR. Ability to use tools like “nslookup” and “host” to troubleshoot missing or incorrect information.
- DHCP configuration for subnets/address pools or reserved/fixed IP information
- Client VPN concepts and troubleshooting connectivity issues
- Familiarity with Network monitoring tools and concepts for monitoring performance, generating reports or alerts.
- Packet capturing using tools like Wireshark
- Managing and prioritizing assigned tickets using a trouble ticketing system.
- Ability to multitask and prioritize activities.
- Good written and oral communications skills required.
- Excellent customer service skills; tact and sensitivity in dealing with a diverse user community.
- Willingness and ability to support a diverse and inclusive environment.
Successful completion of a criminal background check and education verification is required.
This position is also subject to Criminal Justice Information Systems (CJIS) requirements.
Recruiting Start Date:
2023-05-04
Job Posting Title:
Network Engineer
Department:
Office of Information Technology
Grade:
Grade 10
Worker Type:
Employee
Worker Sub-Type:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
37.5
Position Classification:
Hybrid Eligible
Submission Guidelines:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
Still Have Questions?
If you have any questions you may contact employment@brown.edu.
EEO Statement:
Brown University is an E-Verify Employer.
As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.
Apply Now: https://brown.wd5.myworkdayjobs.com/en-US/staff-careers-brown/job/Network-Engineer_REQ187406
