Brown University — Billing & Scholarship Specialist

Job Description:


The Division of Pre-College and Undergraduate Programs (PCUG) is responsible for developing and offering over 300 non-credit and credit courses and programs for 6000 high school students, as well as Brown University undergraduate and Visiting Students from other institutions. Students participate in programs on Brown University’s Providence campus, as well as online and in other locations. Within the Division there are teams of staff who are responsible for marketing, admissions, enrollment, academic content, instructional delivery, student life, finance, human resources, payroll, and the various policies and protocols associated with this work. The staff works closely with colleagues from across the University to ensure success, including the Registrar’s Office, Office of Information Technology (OIT), Office of University Communications, Division of Campus Life, and Facilities Management.

The Billing & Scholarship Specialist will support all aspects of billing and financial aid for the Division of Pre-College & Undergraduate Programs. The Specialist will be responsible for supporting the Sibley Scholarship process by reviewing applications and setting need levels, by tracking offer expirations, by disbursing awards to accounts in Salesforce, and by assisting with the analysis of the scholarship budget. The Specialist will process disbursements for Partner Scholarships and is the billing liaison with Partners regarding Workday Customer Accounts. The Billing & Scholarship Specialist is responsible for student billing and receivables as well as for initiating refunds for Pre-College Programs. The position is the direct point of contact for processing all incoming funds to the department. The Billing & Scholarship Specialist is the first point of contact for families contacting and This position regularly interacts with the Bursar’s Office, Cashier’s Office, and Health Services. This position provides high-level customer service to all students, parents, and staff.

Major responsibilities include:

  • Sibley Scholarship application review and award processing. Communication with scholarship applicants via general Scholarship email account. Other financial aid support as needed 30%
  • Student billing for Pre-College & Undergraduate Programs 30 %
  • Refunds and Reconciliations 20 %
  • Workday Customer Accounts Billing Processing and Reporting 10 %
  • Operations Team Support; Others Duties as Assigned 10 %


Education & Experience

  • Bachelor’s Degree and 1-3 years of relevant experience, or the equivalent combination of education and experience
  • Prior accounting experience or coursework preferred; ability to work with numbers and to perform basic calculation-related tasks required
  • Experience working with budgets, data analysis preferred
  • Experience in student collections preferred
  • Some knowledge of financial aid processes and practices preferred
  • General knowledge of personal federal tax forms helpful, but not required.

Job Competencies

  • Demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment
  • Outstanding organizational skills and ability to do highly detail-oriented work
  • Exceptional written communication skills and customer relations skills
  • Computing skills: strong knowledge of Microsoft applications, particularly Excel (and Google Sheets), and solid keyboarding/data entry skills (speed and accuracy)
  • Working knowledge of (or ability to learn) Salesforce, Banner, Cognos, TouchNet, Workday, and Google Apps for Education, and an ability and willingness to adapt to rapidly changing technologies
  • Excellent judgment and proven ability to evaluate and make sound decisions; experience handling highly confidential data.
  • Ability to troubleshoot in a high-volume, changing work environment.
  • Ability to work across organizational units on campus.
  • Ability to effectively manage multiple projects/ deadlines simultaneously while collaborating with others.

BACKGROUND CHECK: Criminal & Education 

Please note: a completed application consists of a cover letter & resume

Recruiting Start Date:

Job Posting Title:
Billing & Scholarship Specialist

Pre-College & Undergraduate Programs

Grade 8

Worker Type:

Worker Sub-Type:

Time Type:
Full time

Scheduled Weekly Hours:

Position Classification:
Hybrid Eligible

Submission Guidelines:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Vaccination Requirements:
In order to maintain 90% or greater universal vaccination rates on campus, all newly hired employees at Brown University must receive the final dose of the COVID-19 vaccine before they begin work, unless they are approved for a medical or religious exemption. All employees must also receive a COVID-19 booster within thirty (30) days of becoming eligible. For more information, please visit the Healthy Brown site.

Still Have Questions?
If you have any questions you may contact

EEO Statement:
Brown University is an E-Verify Employer.

As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.

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