Brown University — Senior Media Technician

Job Description:

Senior Media Technician
Office of Information Technology

The Senior Media Technician supports the Department of Computer Science (CS) users of audiovisual (AV) and IT equipment in classrooms and event spaces; maintains equipment; and collaborates with colleagues to ensure high quality services are delivered to the campus community, faculty needs are met and customer satisfaction is high.

The Senior Media Technician, who reports to the Lead Specialist, Media Platforms and Innovation,
serves as the primary technician in support of systems used for remote-accessible teaching (such as Zoom, Panopto and installed cameras) and coordinates and offers media support for the Department of Computer Science remote-accessible programs.

This position is a 3 year fixed-term position with the possibility of extension contingent upon available funding. This position will also require a flexible working schedule in order to accommodate off hours support.

Job Qualifications

  • Bachelor’s degree preferred
  • 3-5 years experience providing AV support or equivalent required.
  • 1 year in a customer facing service role required.
  • Experience with multiple platforms (Windows, Mac, iOS) required.
  • Experience in academic computing support in higher education is preferred.
  • Experience with project management is preferred.
  • Working knowledge of AV equipment including troubleshooting skills.
  • Strong foundation of understanding of signal flow and potential relationship with problems.
  • Working knowledge of Crestron room control systems. Ability to administer/troubleshoot system via room touch panel and remotely via Toolbox.
  • Excellent customer service skills; strong commitment to customer service; and positive attitude required.
  • Ability to apply problem-solving skills to meet the needs of customers in a quick and effective manner.
  • Ability to prioritize tasks.
  • Clean driving record.
  • Excellent organizational and communication skills, and the ability to understand and present complex
    technical issues to a diverse customer base.
  • Ability to work independently and proactively; work effectively in a group and as a member of a project
  • Possesses a willingness and ability to support a diverse and inclusive environment.
  • Ability to coach, mentor and encourage colleagues, students and temporary staff.

Successful completion of a criminal background check,education verification and DMV check is required.

Recruiting Start Date:

Job Posting Title:
Senior Media Technician

Office of Information Technology

Grade 9

Worker Type:

Worker Sub-Type:
Fixed Term (Fixed Term)

Time Type:
Full time

Scheduled Weekly Hours:

Position Classification:

Submission Guidelines:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Vaccination Requirements:
In order to maintain 90% or greater universal vaccination rates on campus, all newly hired employees at Brown University must receive the final dose of the COVID-19 vaccine before they begin work, unless they are approved for a medical or religious exemption. All employees must also receive a COVID-19 booster within thirty (30) days of becoming eligible. For more information, please visit the Healthy Brown site.

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EEO Statement:
Brown University is an E-Verify Employer.

As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.

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