Ball State University — Student Success Coach

Ball State is seeking a highly motivated and energetic Student Success Coach to join our high-performing team in the Student Success Coach Office housed within University College. This opportunity might be perfect for you if you are passionate about changing lives through higher education, and love working with students to achieve their goals.

University College is a student-centered hub for centralized student success services and support. We define ourselves through a culture of care, curiosity, and a refusal to accept the status quo. As a central unit within Ball State, we are committed to ensuring every student has the resources and support necessary to achieve their fullest potential in higher education. Our commitment to ensuring increased student success requires that we reduce barriers to achievement while ensuring students are able to build a sense of belonging at the University. We are deeply committed to diversity, equity, inclusion, and belonging in everything we do. Our culture drives outcomes through outstanding service to our students and a commitment to continuous improvement.

The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with pay.

At Ball State University, Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.

Position Function: This position will coach, mentor, and guide high-priority, high-need students to include academically at-risk students through a caseload support model. This position will provide comprehensive academic coaching and student success strategies to help students maintain academic progress and timely degree completion, ensure appropriate and accurate academic records, execute departmental/divisional administrative policies, and use judgement and discretion appropriately.

Minimum Qualifications: Master’s degree from an accredited institution by date of employment.  One year of experience in academic advising, student services, counseling, academic coaching, or related field.

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship. 

Preferred Qualifications:  At least three years of experience in academic advising, student services, counseling, or related field in higher education; familiarity with Ball State curriculum; familiarity with Banner and Degree Works.  Ability to work collaboratively with students, faculty, and administration; ability to identify barriers to students success and facilitate effective remedies; ability to synthesize information and prioritize goals; ability to communicate effectively in written and verbal platforms; ability to maintain confidentiality and respect for diversity; ability to utilize advising software tools.

Accredited coach certification (i.e., ICF, NCACE)

Apply online at: Include the following documents with your application: resume and cover letter addressed to Beth Alexander. The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted. 

In the Applicant Documents section of this application, please provide an inclusive excellence statement describing how you would contribute to the development of a diverse and inclusive learning community at Ball State University through your teaching, research, and/or service. Please include examples of your contributions when possible. Word limit 500.

Review of applications will begin immediately and will be accepted through October 23, 2022. 

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.

The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.

The university offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave.  For further information regarding benefits please visit:    

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.