Santa Clara University — Clinic Manager

Position Title:Clinic Manager

Position Type:Regular

Salary Range:
$79,920 – $108,000 annual; commensurate with experience

Pay Frequency:Hourly


POSITION PURPOSE: The Clinic Manager is a senior-member leader within theCowell Center Student Health Services (SHS) and works alongside and Counseling and Psychological Services team within the center. The center includes a campus physician, nurse practitioners, physician assistant, medical assistant, case manager, outreach program coordinator, registered nurse, mental health practitioners, a psychiatric nurse practitioner, and administrative staff. Together this team practices in the unique environment of college health and directly contributes to student success by delivering integrated primary care and mental healthcare to SCU students utilizing the services of the Cowell Center.

The Clinic Manager, along with the Cowell Center Director and Assistant Director of Counseling and Psychological Services, is responsible for providing leadership in the center. The Clinic Manager is responsible for all aspects of clinic operations including quality assurance , personnel and fiscal management, oversight of health processes, and clinic goals and programs. The Clinic Manager works in close collaboration with the Cowell Center Director and the Student Health Services Team to meet overall goals.

The Clinic Manager is responsible for the overall quality of patient care provided by Student Health Services staff and the effectiveness and efficiency of operations and assists with the development and implementation of major programs/processes within the center. The Clinic Manager achieves planned results by decisions and actions based on professional methods, health principles, and practical experience.

The Clinic Manager supervises the nurses and medical assistant, and collaborates closely with the medical providers while also providing direct patient care, The Clinic Manager assists with medical direction for the Student Health Services and needs to be a trusted colleague and role model in the department who is able to inspire others to constantly strive for quality and excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Patient Care

  • Monitors the quality of care within the department, and provides supervision when necessary. Conducts informational sessions for a small to large audience consisting of students, alumni, parents and faculty.
  • Able to lead the department in responding effectively to state and federal policy changes.
  • Plans, directs and coordinates operations and patient care and assists providers with the performance of minor medical procedures when needed.
  • Ensures the highest level of customer service and delivery of care is maintained by monitoring feedback and conducting needs analysis. Responsible for developing and executing customer service initiatives when gaps in quality are identified.
  • Determines appropriate delivery of care for the center in cooperation with the Cowell Center Director and SHS clinical providers.
  • Ensures patient teaching materials are appropriate for the population served.
  • Ensures efficient, effective workflow to meet the needs of the patients, providers, other customers and staff.
  • Develops and implements policies and procedures that guide and support the provision of services. Policies and procedures developed meet appropriate regulatory requirements and compliance with AAAHC Standards.
  • Prioritizes activities for efficient functioning of the department.
  • Collaborates with the Cowell Center Director and Assistant Director of CAPS to guide the clinic through the AAAHC accreditation process.
  • Perform point of care testing and nursing procedures when needed.
  • Provide health education related to patient visits.
  • Maintain confidentiality of all patient and health center information at all times
  • Utilize effective communication techniques with patients, families, practitioners and staff to promote quality patient care.
  • Keep abreast of changes in health care that affect the clinic and campus community.
  • See Registered Nurse Position Description related to additional details.

Supervisor and Staffing

  • Participate in the hiring process and training of SHS professional staff.
  • Supervise the nurses and medical assistant staff following the university's Human Resource policies and procedures, including coordination of the annual evaluation process.
  • Supports professional growth in staff through identification of learning needs, designing and/or coordinating learning opportunities and goal setting
  • Develops and maintains an effective clinic-specific orientation program for staff.
  • Ensure new SHS staff receive general and specific orientation.
  • Communicates expectations for work performance with supervised staff.
  • Provides follow-through on performance issues as needed, keeping the Director informed. .
  • Provides constructive feedback frequently; including formal and informal feedback, and written and verbal feedback.
  • Observes work being performed/monitors outcome of work and correctly and appropriately utilizes the disciplinary process, if needed.
  • Ensure that new registered nurse, licensed vocational nurse and medical assistant staff is competent to perform job functions and skills assigned.
  • Ensure that each licensed Student Health Services staff member has a current and valid license.
  • Oversees schedules to ensure adequate staffing.
  • Be available for consultation by nurses, medical assistant, providers, or CAPS staff.Provide leadership, technical direction and support to those directly supervised.
  • In collaboration with Cowell Center director and Campus Physician; delegate functions, assign tasks and set appropriate expectations for Student Health Services staff to ensure quality patient care is delivered.
  • Demonstrate collaborative practice with team members utilizing conflict resolutionas necessary.

Management of the Environment

  • Ensure processes in place to maintain equipment in appropriate working order and cleaned/disinfected according to manufacturer recommendations.
  • Oversees inventory control to ensure adequate supplies for patient care and to control cost
  • Ensures that capital acquisitions are researched and follow established procedures.
  • Ensure SHS staff are competent to use equipment.
  • Coordinate repairs and remodeling to minimize disruption to clinic operations.
  • Monitor the environment to ensure that a patient-friendly and safe atmosphere is maintained.

Safety and Infection Control

  • Follows and enforces SCU and SHS Safety and Infection Prevention guidelines, policies and procedures for self, patients, visitors and employees.
  • Ensures processes are designed to maintain a safe and clean environment.
  • Reports unsafe condition/s immediately to Cowell Center Director and Director of Environment, Health and Safety.

Quality Management / Performance Improvement

  • Effectively maintains appropriate quality control programs in response to internal and external standards of care.
  • Actively and collaboratively, support the mission, goals, and initiatives of the Cowell Center.
  • Ensures compliance with AAAHC Standards.
  • In collaboration with Cowell Center Director and Campus Physician, oversees and develops center Quality Improvement activities.
  • Keeps staff informed about center Quality Improvement activities
  • In collaboration with the Cowell Center director and management team, initiate, coordinate, implement, and evaluate policies, procedures, and/or practice of Cowell Center, which are effective, efficient, and conducive to the personal, physical, and general welfare of students.
  • Oversee center pharmaceutical and laboratory services.
  • Supervises the ordering of supplies and equipment for the department.

Committee Participation

  • Serve on and meet regularly with the Cowell Center management team to ensure the success of the Center.
  • Attend scheduled staff meetings.
  • Serve on departmental and university-wide committees as appropriate.
  • Meet regularly with the Cowell Center director to discuss clinic issues.
  • Participate in departmental performance improvement activities.
  • Develop and foster relationships and trust with employees and the SCU Community.

Other duties as assigned

  • Participate in campus outreach activities as time permits.
  • Maintain cooperative interactions with other clinical and support staff.
  • Act as liaison between the medical community and Student Health Services.
  • Collaborate and appropriately consult with CAPS staff to provide care to students who need medical management of emotional issues.
  • Maintain membership in Professional Organizations as deemed appropriate.
  • Remain knowledgeable of best practices in the medical field and university student health center.
  • Display a positive attitude within the Cowell Center and across departmental lines to contribute to staff morale and overall customer satisfaction.
  • Perform other work-related assignments as required.

C.PROVIDES WORK DIRECTION

Team consisting of:

  • Registered Nurse
  • Medical Assistant

D.GENERAL GUIDELINES

  • Santa Clara University is committed to Inclusive Excellence, therefore, it is vital all candidates seeking employment be committed to and demonstrate skills, knowledge and awareness to serve the unique needs of our diverse campus community.
  • Commitment to understand and support Santa Clara University's distinctive Jesuit tradition and educational vision and willingness to model institutional values of service to others, community, and diversity.
  • Commitment to understand, support, and model the values of a Jesuit, Catholic university as they relate to Student Health Services.

E.QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

Knowledge

  • Knowledge of management principles, scope of practice/work and ambulatory health care practices and trends.
  • Demonstrated knowledge in addressing the needs of a diverse student population.

Skills

  • Demonstrated presentation skills and ability to communicate effectively in both written and verbal form with a variety of people including students, faculty, staff, alumni, and parents.

Abilities

  • Ability to establish professional relationships; interact effectively with diverse constituencies; and maintain confidentiality when required.
  • Ability to work well both individually and as a part of a team in a collegial, respectful, and professional manner. Demonstrated ability to use technology in improving the delivery and evaluation of programs and services.

Education

  • Graduate of an accredited school of nursing.
  • A current and valid license to practice as a registered nurse in the State of California is required.
  • Bachelor of Science in Nursing, required.
  • Master of Science in Nursing, preferred.
  • Current CPR and AED certification.

Years of Experience

  • Six years recent management experience, strongly preferred.
  • Six years of college student health services experience, strongly preferred.
  • Knowledge of the college/university EMR system Point n Click, strongly preferred

F.PHYSICAL DEMANDS:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

  • Considerable time will be spent assisting with patient care and at a desk using a computer terminal.
  • Tasks may involve exposure to blood, body fluids or tissues.
  • May be required to travel to other buildings on the campus.
  • May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.

G.WORK ENVIRONMENT:
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

  • Typical medical office environment.
  • Mostly indoor office environment with windows.
  • Offices with equipment noise.
  • Offices with frequent interruptions.

EEO Statement
​Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, jrelliot@scu.edu , www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.

To apply, please visit: https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/job/Santa-Clara-CA/Clinic-Manager_R2921

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