Brown University — Program Advisor

Job Description:

About Brown

Brown University is a leading research university distinct for its student-centered learning and deep sense of purpose. Our students, faculty and staff are driven by the idea that their work will have an impact in the world.

Brown University offers a flexible work/life balance; summer hours, winter break and a comprehensive Benefits package including time off, annual paid holidays; benefits offerings including health, dental, vision, tuition assistance, retirement, wellness, employee discounts and more.  To learn about Brown University’s benefits, visit the University Human Resources web page here for further information.

About the Opportunity

Brown University’s School of Professional Studies (SPS) brings a Brown education to new audiences of learners: those focused on development of skills and a breadth of knowledge necessary for professional success and leadership. We leverage Brown’s intellectual centers of excellence, rigorous teaching, and developmental approach to learning in a range of programs, including serving students outside of traditional degree programs. We partner with Brown departments, centers, institutes, and schools to develop degree and non-degree programs, and to support the recruitment, retention, and placement success of master’s students, including traditional, non-traditional, and professional students.

Responsibilities

We seek a Program Advisor to join the Enrollment Management team at the School of Professional Studies!

This position is responsible for inquiry and enrollment management communications, outreach and advising for SPS Executive and Professional programs.

The position ensures timely follow-up and personal attention to all inbound program inquiries, providing detailed program information and professional-level advising to those considering SPS Executive and Professional programs. The position builds relationships with potential candidates.

The Program Advisor is responsible for implementing outreach and advising communications plans that are developed in coordination with the Enrollment Management team to increase enrollment levels for executive and professional programs. The Program Advisor will contact prospective students through communication methods including email, telephone phone, and automated communications tools, among others. The Program Advisor will represent programs and Brown University at recruiting events.

Specific activities include: tracking, updating and reporting prospect information in various information (CRM) systems and databases, advising applicants on program “fit” and financial aid prospects, ranking leads, setting  applicant appointments, managing application materials, ensuring smooth inquiry and application workflow and personalized attention for all inquiries, prospects, applicants, and accepted students.

The Program Advisor will build a deep familiarity with the portfolio of professional and executive programs for which they will be advising and recruiting in order to be successful in the role.

Qualifications

Education/Experience

  • Bachelor’s degree or equivalent combination of education and experience.
  • Excellent written and oral communication proficiency, including the use of email and telephone
  • Sales or customer service experience preferably in an academic environment
  • Computer proficiency and experience working with enterprise data and CRM systems required

Job Competencies

  • Ability to problem solve effectively in complex and sometimes stressful situations
  • Experience working with academic programs or in a higher education environment preferred
  • High degree of patience and capacity to respond pleasantly and professionally, no matter the circumstances
  • Commitment to collaboration with diverse team

Salary Grade: 9

Additional Information: Applicants must include a cover letter with their resume

Recruiting Start Date:
2022-07-25-07:00

Job Posting Title:
Program Advisor

Department:
School of Professional Studies

Grade:
Grade 9

Worker Type:
Employee

Worker Sub-Type:
Regular

Time Type:
Full time

Scheduled Weekly Hours:
37.5

Position Classification:
Hybrid Eligible

Submission Guidelines:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Vaccination Requirements:
In order to maintain 90% or greater universal vaccination rates on campus, all newly hired employees at Brown University must receive the final dose of the COVID-19 vaccine before they begin work, unless they are approved for a medical or religious exemption. All employees must also receive a COVID-19 booster within thirty (30) days of becoming eligible. For more information, please visit the Healthy Brown site.

Still Have Questions?
If you have any questions you may contact employment@brown.edu.

EEO Statement:
Brown University is an E-Verify Employer.

Brown University is committed to fostering a diverse and inclusive academic global community; as an EEO/AA employer, Brown considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

Apply Now:
https://brown.wd5.myworkdayjobs.com/en-US/staff-careers-brown/job/Program-Advisor_REQ181171-1

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