University of Massachusetts Dartmouth — Director of Financial Aid

The University of Massachusetts Dartmouth (UMass Dartmouth) is a nationally ranked comprehensive public research university dedicated to engaged learning, innovative research, and lifelong student success. UMass Dartmouth is one of four comprehensive campuses, including a top-ranked medical school and a mission-driven law school that comprise the University of Massachusetts system. UMass Dartmouth’s 7,700 students hail from 44 states and 29 countries and are enrolled in 60 undergraduate majors, 42 graduate programs, and 13 doctoral programs. The campus has been rated as a top-tier National University by U.S. News & World Report. 

Located on a 710-acre campus on the South Coast of Massachusetts, UMass Dartmouth features modern athletic facilities, a new campus quad, and significant open space with woods, ponds, and trails. The only Massachusetts public research university south of Boston, the campus is located 15 minutes from area beaches, 30 minutes from Cape Cod, and less than an hour from downtown Boston.

The Position
Reporting to the vice chancellor for enrollment management, the director of financial aid serves on the Enrollment Management leadership team and leads the Office of Financial Aid in support of UMass Dartmouth’s strategic enrollment, retention, and graduation goals. The director is responsible for the overall management and administration of University, State, Federal, and private financial aid and scholarship funds, ensuring compliance with all policies, procedures, and audit requirements, as well as the Office of Financial Aid operations. The director will ensure that the office provides personal and exemplary services to UMass Dartmouth’s diverse student body and their families while complying with all federal, state, title, and institutional compliance, laws, regulations, and policies that impact and govern the awarding of financial aid. Additionally, the director will lead and collaborate with campus partners in the University’s diversity, equity and inclusion work, with a focus on DEI-related financial aid initiatives. In partnership with the vice chancellor, the director will contribute to the development of packaging policies with an eye toward using advanced predictive analytics to leverage financial aid for the university’s enrollment management and access goals. Supervising a team of 14 full-time and part-time staff who provide services for the undergraduate and graduate, and financial aid applicants, the director will hire, train, and provide professional development opportunities and mentoring to all financial aid staff members. The director will create and maintains a student-centered culture of service and continuous improvement with other departments and divisions at the University, outside agencies, and the community. The successful candidate is responsible for managing and developing an annual financial aid budget of approximately $48 million.

A bachelor’s degree and significant, progressive, professional experience in a financial aid office are required; a master’s degree, experience with student employment, and experience leading in a union environment are preferred. In addition, expert knowledge of general financial aid systems, procedures, and federal and state financial aid regulations, as well as knowledge of management skills and counseling techniques, will be expected of the director. Sophisticated understanding and demonstrated experience with financial aid leveraging modeling, strong data/analytical skills, and expert utilization of data and current industry technology in support of the division’s goals and responsibilities will be expected of the director. A demonstrated orientation toward equity and inclusion, cultural competency, excellent interpersonal and management skills, and exceptional written, face-to-face, and presentation skills will also be required.

Application and Nomination
The review of applications will begin on September 26, 2022, and continue until the position is filled. A resume with an accompanying cover letter may be submitted via the Spelman Johnson website at Nominations for this position may be emailed to Anne-Marie Kenney, Senior Search Consultant, at Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895 or email

Visit the University of Massachusetts Dartmouth website at 

The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class. UMass Dartmouth reserves the right to conduct background checks on potential employees. 

We aspire to be the University of choice for students, staff, and faculty by establishing an environment of civility and respect while building cultural competency reflective of the diversity of thought, experiences, and talents of the UMass Dartmouth campus community.

An optimal learning and working environment will be realized by aligning diversity and inclusion goals to the University’s strategic priorities through effective campus engagement and demonstration of organizational agility.