Northeast Ohio Medical University — Director of Advancement Services

Summary
The Director of Advancement Services leads the team charged with managing the strategic direction for the NEOMED Advancement Operations and for the NEOMED Foundation. The Director is a data-driven professional with a proven background in leading advancement operations, data analytics, campaign reporting, prospect strategy and research, gift reporting and processing, records management, fund management, stewardship reporting and utilization of Advancement’s complex CRM, Raiser’s Edge system. The Director is responsible for assuring high standards of quality, consistency, and accuracy of alumni, donor, and prospect-related information. The Director is expected to be the division expert on advancement technology and best practices related to fundraising operations, prospect development and campaign planning. This position will supervise several staff members and reports to and receives administrative direction from the Vice President for Advancement.

Northeast Ohio Medical University is an AA/EEO Employer. The university has a strong commitment to the principles of diversity and inclusion and to maintaining working and learning environments that are free from all forms of discrimination. Women, individuals with disabilities, veterans and minorities are strongly encouraged to apply.

Pay Grade: 12
Starting Salary Range: $76,006-$91,207 commensurate with experience
Location: Rootstown, OH

Benefits Offerings Include:

  • Hybrid Workplace
  • Competitive Health, Vision, Dental
  • Flexible Spending Account
  • State Retirement with 14% matching
  • Excellent Vacation and Sick Time
  • 11 Paid Holiday Days
  • Wellness Offerings
  • Short and Long Term Disability Coverage
  • Life Insurance

For additional details visit: https://www.neomed.edu/hr/benefits/

Principal Functional Responsibilities
1) Management of Advancement Services Operations: · Oversight and management of advancement operations, policies, staff professional development, performance management, and day-to-day activities. · Measures and reports on strategic operational goals and KPI’s (such as Progress vs Goals reports, Campaign Attainment, Board Reports, MGO Performance Metrics). · Review financial information and reports. · Develop reporting strategies and reports to meet the needs of diverse users, particularly related to fundraising performance and any campaign(s). · Administration of advancement systems and data including the Raiser’s Edge database, giving forms, volunteer management platforms, reporting tools, online community, and other associated software related to alumni and donor databases. · Demonstrated knowledge of IRS regulations and semi-annual changes to IRS, CASE, APRA, AASP, AFP, GDPR and various industry guidelines and best practices as it relates to advancement data. · Ensure operations and policies uphold the Donor Bill of Rights and other philanthropic ethical standards and policies set forth by the NEOMED Foundation. · Prepare survey responses relative to alumni and donor fundraising for the VSE reporting and AAMC alumni reporting, fundraising attainment and forecast reporting, especially in anticipation of Blue Fund cash received. · Work collaboratively and support the annual giving staff, major and planned giving staff and the student calling center regarding donors, alumni, giving histories, and likely gift strategies.

2) Prospect Management/Tracking/Donor Research Oversee prospect management processes and ensure that all prospect tracking data is entered correctly and up-to-date in order to maintain data integrity, particularly related to proposal data necessary for timely and accurate reporting. This includes reports to reflect the progression of donors through the donor engagement and fundraising cycle. Oversee wealth screening, predictive analytics, and data appends to support the team. Provide donor research as requested by development officers and/or the president’s office or other university leadership. May use experienced prospect research (APRA) freelancers to keep up with demand. Ensure that any meaningful prospect or alumni engagement and prospect research is captured in Raiser’s Edge data base. Proactively use research and data base capabilities to identify additional high potential prospects.

3) Event and Stewardship Support Support for alumni and donor event management in Raiser’s Edge CRM Ensure that NEOMED is implementing the Foundation board approved stewardship plan Work with department, university colleagues and foundation board members on specific stewardship steps Campaign planning and attainment reporting to share with team, management, and the board to show progress toward goals for the fiscal year and comparison with previous years and campaign goals. Ensure that all donor stewardship annual endowment reports are shared annually with individual major donors, and that all contacts are captured in Raiser’s Edge data base. Coordinate the major mailing lists for birthday cards, annual reports, annual fund solicitations, stewardship and donors events, and regional / national alumni activity. Evaluate stewardship program and suggest refinements based on experience

4) Fundraising Assistance Assist with annual Blue Fund campaign and other fundraising activities Identify grant opportunities as part of the prospect management process Support the fundraising efforts by development especially the annual giving program and student calling program by providing the most accurate database information regarding donors, alumni, and their giving history and biographical information. Facilitate the use of screening results for the best outcomes in alumni engagement and giving.

5) Other activities as directed Participate in all department meetings and signature events Represent the department on university committees and at community events, as needed. Assist in overall priority activities at direction of vice president Other tasks as needed

Qualifications
Education/Degrees: A bachelor’s degree required; master’s and/or advanced fundraising training preferred.

Experience:

  • Five years or experience in the utilization of data management systems in fundraising and nonprofit organizations.
  • Proven capability of working with data analytics and the ability to present analyses and information, speak about its interpretation, and make recommendations. Knowledge of advancement services legal rules and guidelines as well as the latest trends and best practices. A working knowledge of Blackbaud’s Raiser’s Edge, RENXT is preferred.
  • The Director will have a definitive understanding of how data drives fundraising and will help the Advancement team utilize the CRM to improve overall performance in KPI’s.
  • The Director must be self-motivated, flexible, friendly, upbeat, and comfortable working independently as well as on a team. He/she must have a demonstrated competency in executive-level volunteer management and professional activity. Furthermore, because of the customer service-oriented culture of the NEOMED Advancement Office and its ambitious goals, the Advancement Program and Research Coordinator must be able to multi-task and set priorities, while being flexible in a high-pressure environment.

Key Skills, Personal Characteristics, and Key Competencies
Proven experience functioning as a team player and adjusting to the demands of a unique environment.

  • Effective in planning, organizing, and goal setting as well as working with and managing others’ goals and expectations.
  • Demonstrated ability to think creatively and critically, problem-solve effectively, and discuss/resolve issues from a broad generalist perspective.
  • Ability to work collaboratively as a member of a larger advancement and fundraising team.
  • Attention to detail and strong quality orientation – ability to work accurately under tight deadlines.
  • Strong written and oral communication skills.
  • Strong computer skills—spreadsheet, word processing, relational databases, web research; proficiency in Microsoft Office; knowledge of Raiser’s Edge and/or other alumni/advancement software programs highly preferred.
  • High emotional intelligence; trustworthy with excellent judgement, demonstrating the ability to manage confidential and sensitive information about donors and prospects.

Core Competencies

  • Leadership: NEOMED creates positive change by educating and training Ohio’s next generation of health professionals, educators and researchers through experiential learning, high-impact research, strategic partnerships, and innovation. By designing an environment where ideas and connections can flourish, NEOMED is transforming health care.
  • Exceptional Experience: By creating a welcoming, supportive, and well-resourced environment, NEOMED sets the stage for meaningful interactions among its students, faculty, staff, alumni, partners and community members. The University empowers every individual to participate fully in the campus experience and the community that NEOMED serves.
  • Diversity, Equity and Inclusion: NEOMED recognizes, appreciates and celebrates all of the ways-from backgrounds to viewpoints-that people are different. The University’s culture is grounded in respect and thrives on the uniqueness of each individual. NEOMED encourages everyone’s participation by fostering policies and practices that ensure fair and just access, treatment and opportunities for all.
  • People: Talent is NEOMED’s most valuable asset. The University invests in developing its faculty and staff to realize their fullest potential. As it works to attract and retain a diverse workforce and student body, NEOMED embraces opportunity and growth across all levels of the institution.

Applicants should apply here: https://neomed.peopleadmin.com/postings/3355

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