Brown University — Director of Information Technology

Job Description:

This Director of Information Technology for Dining Services oversees all Dining IT applications and is responsible to ensure that they meet the ongoing needs of all operational aspects of Dining Services. This position is responsible for all aspects of application administration for all of Dining’s IT applications. This position is responsible for evaluating, implementing, managing, and supporting the use of technologies, including ongoing application assessments, implementation of additional modules and interfaces, upgrades, testing, optimization, and training. This position is responsible for developing reports and dashboards used by leadership to manage all Dining operations.  This position will serve as a member of the Dining Services Senior Leadership Team. The Director will work closely with the Office of Information Technology (OIT) on all aspects of technology.  The Director of Information Technology will have supervisory responsibility.

Major Responsibilities:

  • Provide direct support to all Dining staff with their use of all applications, including NorthStar, Atrium, Catertrax, FSS, and Workday.
  • Oversees tier 1 support (first help to customers) to troubleshoot problems with applications and specialized hardware in support of Point of Sale / entry to meals before engaging CIS for tier 2 technical support
  • Coordinate with the Bursar’s Office on issues related to student billing and allocating costs from the meal plan management system to the student accounts
  • Coordinate with the Brown Card Office and Financial Services on issues related to vending and beverage machines, declining balance account usage for retail, and reconciliation
  • Improve customer service by ensuring that customer facing applications are configured for ease of use, including mobile ordering and web portals
  • Configure all the applications used by Dining Services including meal plans, retail operations, Point of Sale and credit card processing, catering, and the Faculty Club
  • Liaison to Dining staff in support of business processes related to meal plan contracts, billing, plan usage, nutrition, purchasing, meal production, and the Faculty Club, including creation and maintenance of test plans
  • Liaison to OIT application administrators who support the infrastructure and integrations
  • Evaluates, recommends, and implements application upgrades and additional modules/interfaces as needed
  • Management and calendaring of all Dining Services meal plans
  • Help build and maintain regression test plans for every application in Dining, partnering with the business owners and users to do so
  • Support and train all departmental users in the use of applications by developing and maintaining accurate documentation
  • Write SQL queries as necessary.
  • Produce ad-hoc reports from all systems to support operational or analytic requests as necessary.
  • Help to develop and maintain reports and metrics to evaluate business operations
  • Help to develop and maintain operational dashboards for the benefit of Dining leadership
  • Decision-making data are readily accessible to management
  • Use built-in reporting capabilities of applications to meet business needs
  • Produce ad-hoc reports from applications to support operational or analytic requests as necessary
  • Write SQL queries as necessary
  • Help to develop and maintain reports and metrics to evaluate business operations
  • Help to develop and maintain operational dashboards for the benefit of Dining leadership
  • Fully participate in all Dining projects that have operational impact or involve IT applications
  • Evaluate IT needs and impact as new applications are considered and as operational needs change
  • Maintains a current knowledge of products and industry trends through software/hardware documentation, training, user conferences, and peer contacts
  • Leverage IT standards to improve internal business processes for running successful projects

Qualifications:

Education

  • Bachelor’s degree or equivalent combination of education and experience and 5-7 years of experience supporting enterprise-level business applications and providing business analytics

Experience

  • Hands-on experience with support of enterprise foodservice or retail Point-of-Sale preferred
  • Working knowledge of relational data bases required
  • Troubleshooting skills for a host of peripherals (Point-of-Sale devices, credit card peripherals, etc.) preferred
  • Knowledge of TCP/IP networking preferred
  • Knowledge of IT change management processes preferred
  • Excellent customer service skills; strong commitment to customer service required
  • Strong computing, analytical, and organizational skills required
  • Project planning skills preferred
  • Ability to work effectively in a group and as a member of a project team required
  • Possesses a willingness to promote an inclusive and diverse campus community
  • Excellent coordination, collaboration, writing, and verbal communication skills required

Additional physical demands and working conditions:

  • This position may be required to work outside of normal business hours in support of application upgrades and day to day operations.  Additionally, there will be work required outside of normal business hours during peak periods including, but not limited to the beginning of each semester and service launch dates.
  • This position requires on call support

Applicants must include a cover letter when submitting their application to be considered.

All offers of employment are contingent upon an education and criminal records check satisfactory to Brown University.

In order to maintain 90% or greater universal vaccination rates on campus, all newly hired employees at Brown University must receive the final dose of the COVID-19 vaccine before they begin work, unless they are approved for a medical or religious exemption. For more information, please visit the Healthy Brown site.  

Recruiting Start Date:
2022-08-20-07:00

Job Posting Title:

Director of Information Technology

Department:
Dining Services

Grade:
Grade 11

Worker Type:
Employee

Worker Sub-Type:
Regular

Time Type:
Full time

Scheduled Weekly Hours:
37.5

Position Classification:
Onsite

Submission Guidelines:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Vaccination Requirements:
In order to maintain 90% or greater universal vaccination rates on campus, all newly hired employees at Brown University must receive the final dose of the COVID-19 vaccine before they begin work, unless they are approved for a medical or religious exemption. All employees must also receive a COVID-19 booster within thirty (30) days of becoming eligible. For more information, please visit the Healthy Brown site.

Still Have Questions?
If you have any questions you may contact employment@brown.edu.

EEO Statement:
Brown University is an E-Verify Employer.

Brown University is committed to fostering a diverse and inclusive academic global community; as an EEO/AA employer, Brown considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

Apply Now:
https://brown.wd5.myworkdayjobs.com/en-US/staff-careers-brown/job/Director-of-Information-Technology_REQ181727

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