Northeastern University — Director of Internal Communications

Director of Internal Communications

About the Opportunity

Position Summary

The Director of Internal Communications provides strategic guidance and tactical support for marketing and communications within the Office of the Provost (OTP), aligning the communications strategy with the university's vision. The Director will develop the strategy in partnership with leadership and implement a comprehensive and integrated communications plan to communicate the Provost's vision to a variety of stakeholders. S/he will use multiple types of content such as print and digital and deliver them across multiple platforms.

Job Duties
Strategic Plan

  • Develop and establish an internal communications strategy and plan with the Provost and in consultation with his leadership team.
  • Upon approval by the Provost of the communication plan, develop implementation and execution strategy for all aspects of the plan.
  • Develop key performance metrics for significant aspects of the plan to ensure the conditions of satisfaction baselines are established prior to execution of plan.
  • Develop and maintain social media strategy for the Provost and his organization to communicate regularly with staff.
  • The strategic plan should be a living document that is regularly reviewed and updated.

Internal & External Communications

  • Draft messages, talking points, presentations and speeches for leadership for internal and external audiences.
  • Ensure internal communications messages are consistent across all mediums and for different departments of the organization; develop common language and visual representations of complex thoughts and ideas, distill and sharpen key messages.
  • Develop and maintain relationships with the marketing and communications teams within the Colleges, Institutes, ODEI, and other areas that report to the Office of the Provost.
  • Develop and maintain relationships with the marketing and communications teams within the Office for External Affairs, Chancellor's Office, Advancement and other divisions on campus not reporting to the Office of the Provost.
  • Ensure internal communication messages are consistent with external communication messages.
  • Plan, edit, and write content for a variety of internal communications mediums, channels and platforms, such as web, newsletters, emails, social media, virtual divisional meetings, webinars, etc.
  • Curate and develop content for the OTP website. Maintain the OTP's websites in collaboration with the Director of Operations.
  • Translate ideas to internal and external creative teams on projects when needed.
  • Respond to feedback, adjust communications content accordingly.
  • Handle the internal communication response to crisis situations which affect organizational reputation.
  • Identify and utilize a process for collecting feedback from stakeholders after key communication messages.
  • Develop events and support event planning around communications and marketing for the OTP that reinforce and highlight divisional priorities and support critical needs of the division. Work closely with the Director of Operations around event logistics.

Marketing & Creative Services

  • The Director will provide a high-level creative vision for the Office of the Provost and provide marketing and creative services for the division.
  • Design and develop websites for new Provost-led programs and initiatives.
  • Collaborate with staff members across the organization and manage contractors as needed to provide a unified communications approach delivered across multiple platforms.
  • Collaborate with the Provost's team in developing the Provost's presentations, virtual offerings, announcements and communications for all audiences.
  • Lead marketing and communications efforts on divisional events including publicizing and creating print, web, and other materials for divisional events.
  • Partner with divisional and central marketing and communications teams to respond to inquiries and coordinate divisional contributions to University media initiatives.
  • Collaborate with human resources team to identify points of engagement and to create synergy between strategic vision and people strategy.

Other Duties

  • Other duties as requested by the Provost that are critical to the advancement of the division's profile through strategic communication and interactions with internal and external constituents.

Minimum Qualifications:

  • Bachelor's degree required in marketing, communications, public relations, journalism or closely related field; Master's degree preferred. 8-10 years of experience in strategic marketing and/or communications, preferably in higher education, or a complex and fast-moving corporate environment.
  • Highest-level writing skills, with the demonstrated ability to write persuasively on a wide variety of topics and to adapt style for a range of audiences, using correct grammar, punctuation, spelling, editing, formatting, and proofreading. Two to four years of experience writing in a professional environment, preferably in the higher education fields.
  • Skills to build compelling internal communications plans; must be able to make complex information comprehensible and compelling for different audiences.
  • Strong design skills. Ability to design and develop digital marketing assets such as websites, e-communication, and dynamic presentations.
  • Show a demonstrated ability to build relationships and work with distributed stakeholders to drive a single communications strategy. Strong interpersonal skills.
  • Employ a digital-positive approach, always on the lookout for new and better techniques and platforms for outreach.
  • Demonstrated research, data gathering and interview skills to compose effective written materials. Demonstrated success in using analytical, judgment and problem-solving skills to determine needs and arrive at consistently sound conclusions.
  • Exceptional organizational skills, including the ability to manage multiple tasks and priorities simultaneously.
  • Technical and digital experience with diverse platforms, including website creation/maintenance, design (e.g., Adobe Creative Suite, Canva, WordPress), and social media (e.g., Facebook, Instagram, Twitter).
  • Experience with brand development preferred.
  • Familiarity with AP style.

Position Type

Marketing and Communications

Additional Information

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

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