Chatham University — Academic Advisor

Chatham University is accepting application for the position of Academic Advisor. This is a front-line, student-centered position that provides advocacy, academic coaching, and technical assistance to students in online programs. 

The position is responsible for providing accurate and timely support for learners enrolled in continuing education, online undergraduate and graduate programs, and nursing courses provided to external schools of nursing. The ability to function remotely as part of a dynamic team able to collaborate through various electronic and telecommunication methods is essential. The Academic Advisor contributes to the creative development and management of online support resources and engagement activities with students. The advisor must be professional, well-organized, detailed, and able to deal with shifting priorities in a fast-paced environment.

This is a fully remote position working with a fully remote team.

Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals’ intercultural competence. We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention.

Duties and Responsibilities:

  • Maintain proactive and direct contact with students to assist with course scheduling, degree auditing, registration, academic progress, technical and other support as needed including coordinating academic support services with the PACE Center.
  • Responsible for ensuring online students take the proper courses leading to graduation.
  • Develop communication flow and strategy to ensure consistent and timely contact and to foster student success.
  • Conduct online and in-person student orientations for specific student groups.
  • Trouble-shoot and resolve technical registration issues, online access issues, and registration difficulties.
  • Identify and develop innovative and creative processes, programs, and activities to improve the online student experience.
  • Collaborate frequently with university departments including the program directors and registrar, as well as external constituents.

Qualifications:

  • Bachelor’s degree in education, Psychology, Student Personnel Services, Social Work, or related field required. 
  • 2-3 years’ experience working in an advisory role, preferably in a post-secondary setting.
  • Understanding of current trends in academic advising, higher education, adult learning and online and continuing education.
  • Excellent written and verbal communication skills. 
  • Proficient use of various communication methods (i.e., Zoom, Teams, phone) 
  • Must be able to demonstrate a professional location at home for the purpose of fulfilling the responsibilities of this position. 
  • Ability to actively listen and effectively respond to others. 
  • Ability to be creative and innovative. 
  • Strong analytical and computer skills. Experience with online software and electronic technology preferred.

How to Apply:
Interested candidates should visit www.chatham.edu/careers and follow the instructions to complete the application process.

All documents should be uploaded at the same time at the time of application.

Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Persons of color, women, veterans, individuals with disabilities, and members of other underrepresented groups are highly encouraged to apply. Chatham University does not discriminate on the basis of race, color, religion, gender, gender identity, gender expression, sexual orientation, age, or national origin.

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