Case Western Reserve University — Executive Director of Housing

Located in Cleveland, Ohio, Case Western Reserve University (CWRU) is one of the nation’s leading research universities with a total enrollment of over 12,000 students – split almost equally between undergraduate and graduate students. Founded over 200 years ago, CWRU is a highly selective institution and is ranked 42nd overall in the United States, 12th worldwide for biomedical and health sciences, and 13th for commercialization of research by U.S. News & World Report.

The Position
The Executive Director of University Housing provides leadership and operational oversight of the Case Western Reserve University’s undergraduate housing program, which involves housing for over 4,000 undergraduate students. Provide centralization of services and offerings for students seeking undergraduate or graduate housing, including real-time availability and leasing referrals for Case Western Reserve University-owned spaces (The Triangle, PMAs, and others). This role requires strong business acumen, fiscal stewardship, and an entrepreneurial mindset. The executive director is directly responsible for managing seven professional housing staff and a department assistant. In addition, the executive director manages four contract staff at Capstone On‐Campus Management and has indirect oversight of 13 maintenance and 61 custodial staff through University Facilities. The executive director will maximize performance, implement best practices, cost-effective operations, and outstanding customer service. They will design and implement a comprehensive department-wide staff recruitment process, strategic planning, and training models to address the department’s vision, mission, and core values.

The executive director develops, recommends, and implements operational policies based on industry best practices, covering over 30 housing facilities that support the residential community’s educational and programmatic aspects. This position is considered a vital member of the Campus Services leadership team and the overall university administration, particularly important in meeting the University’s undergraduate enrollment and retention objectives. The executive director administers the University’s property management program for University Housing consistent with the University’s campus master plan and vision, ensuring high-quality customer service to:

  • Negotiate and administer leases.
  • Maintain structure and grounds.
  • Oversee construction, renovation, and repairs.
  • Administer collection of rents.
  • Develop and implement a capital renewal and replacement plan consistent with the holding objective of each property.

The executive director works closely with Residence Life and Greek Life offices to foster the living and learning environment required to enhance retention and support the University’s academic mission. The executive director works closely with Campus Planning and Facilities Management to ensure the delivery of comprehensive maintenance and custodial services of all housing facilities. They will develop staffing requirements and budget targets, establishing objectives, key performance indicators, and metrics to measure outcomes effectively. This responsibility also involves multi-year capital planning to develop major maintenance plans to preserve the physical housing plant assets.

Qualifications
A bachelor’s degree in business or related field and ten years of professional experience with progressive responsibility and management in higher education or related setting are required. Candidates must demonstrate strong knowledge in housing administration, management, logistics, and experience with complex budgets. Supervision and project management experience are required. The executive director will demonstrate an understanding of and promote appreciation for diversity, equity, inclusion, and identity development. Utilization of modern technology to manage facilities; demonstrate impeccable judgment, integrity, and crisis management skills are required. The executive director will collaborate and influence others to develop and implement a strategic plan. The executive director will display excellent organizational skills, strong communication skills, the ability to prioritize and handle multiple tasks, customer-service orientation, crisis management, and an ability to interact with a diverse population are essential. 

Preferred qualifications include an MBA or related master’s degree, progressive management experience in a housing operation in a higher education environment, and extensive financial management and capital planning expertise.

Application and Nomination
Review of applications will begin April 27, 2022 and continue until the position is filled. A resume with an accompanying cover letter may be submitted via the Spelman Johnson website at www.spelmanjohnson.com/open-positions. 

Nominations for this position may be emailed to Kara Kravetz Cupoli at kkc@spelmanjohnson.com.   Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895 or email info@spelmanjohnson.com.

Visit the Case Western Reserve University website at https://case.edu/ 

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