Massachusetts Institute of Technology — Administrative Support Services and Office Manager

MIT Open Learning seeks someone to manage a team of seven to eight administrative assistants (AAs) and oversee the office of Open Learning.

Responsibilities will include managing AAs through regular check-ins; allocating duties for the admin team to best balance efficiency, staff morale, and professional development goals; hiring AAs; developing and training admin team, overseeing the annual review process and leveraging goals, offering feedback, coaching, providing professional development opportunities, and providing training and other support; and leading the planning of OL’s administrative support services by reviewing job descriptions and OL-wide need and providing administrative support on an as-needed basis, e.g., to fill in for gaps in schedule/coverage. Will also collaborate on overseeing space, designing new configurations, and supporting build-out as needed; serve as direct contact for building and space issues, including office assignments, cleaning schedules, and other requests; collaborate with front desk staff on managing general operations and supplies, ensuring that space is clean and secure, and arranging for repairs and upkeep; manage IS&T contractor and ensure that technical support needs are met; and perform other duties as needed.

A full description is available at

Required Qualifications:

  • Bachelor’s degree
  • Three years’ administrative, operations, and/or project management experience
  • Strong leadership and human-centered supervisory skills
  • Ability to develop and manage staff performance, build cohesive and high-performing teams, and advocate for admin team members with OL leadership
  • Excellent interpersonal, relationship management, and client service skills
  • Ability to promote collaboration and cooperation and work effectively and productively in a team-based environment and across all levels

Preferred Qualifications:

  • Two years’ direct supervisory/management experience.

Interested candidates may apply online at Please reference job number 20855.

MIT is an equal opportunity employer. We value diversity and strongly encourage applications from individuals from all identities and backgrounds. All qualified applicants will receive equitable consideration for employment based on their experience and qualifications, and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin. MIT’s full policy on Nondiscrimination can be found here.