Amherst College — Academic Support Coordinator

Amherst College

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.

Job Description:

Amherst College invites applications for the Academic Support Coordinator position. The Academic Support Coordinator is a full-time, year-round position, starting at $20.00/hour – commensurate with experience. Given Amherst’s distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the w ays in which they bring value to and will work towards supporting a broadly diverse community.

Reporting to the Senior Academic Support Coordinator, the Academic Support Coordinator (ASC) provides administrative support to the Class Deans in the Office of Student Affairs. The ASC is the lead administrative coordinator for both the Dean of New Students and the Senior Associate Dean of Students and provides high-level administrative support to these key faculty and staff positions.

From matriculation to commencement, the Class Dean System supports the educational, residential, and the developmental advising missions of the college. Class Deans apply knowledge of campus resources and professional experience in order to educate, mentor, refer, and guide our exceptionally diverse group of students in the process of building intellectual and developmental skills for campus life, and in preparation for their lives after Amherst. Class Deans are often asked to follow up with students on reports involving college policies and procedures. The Academic Support Coordinator supports the Class Dean System that includes a full range of academic, personal, and social matters related to student life. Working with Class Deans, the academic standing committee, faculty, and academic advisors is a vital part of the daily work of the Academic Support Coordinator.

In addition, the Academic Support Coordinator helps supervise, support and develop a diverse set of casual and student employees.

Summary of Duties and Responsibilities

Class Dean Administrative Support:

  • Serve as a student affairs information resource, effectively engaging with a diverse group of students, determining student needs, providing information, and directing them to the appropriate person/department.
  • Act as a liaison between students and faculty, parents and deans; and Division of Student Affairs and other offices (Registrar, Financial Aid, Admissions, Institutional Research, and Residential Life).
  • Collaborate with the Registrar’s office and faculty members to assist with missing and final grade submittal process.
  • Maintain class deans’ calendars, schedule meetings, and events including coordinating logistics, and prepare and distribute agendas.
  • Maintains education records in Maxient and Perceptive Content
  • Academic Extensions – process documents, communicate with students, faculty, and Registrar’s Office
  • Greet visitors, and respond to both internal and external correspondence via the telephone and in person; refer individuals to appropriate departments as necessary. Provide direction and/or assistance in resolving problems, issues and/or complaints that may be sensitive in nature.
  • Research and summarize data for regularly assigned or special projects. Review, prepare and process paperwork and/or electronic requests. Compile, compose, and edit documents; produce and distribute documents including correspondence, policies, and reports such as semester withdrawals, course withdrawals, and for readmission to the college.
  • Committee on Academic Standing (CAS)
    • Compile, track and prepare all data and reports
    • Communicate with faculty to obtain mid-semester student information
    • Facilitate CAS meetings, including digital documents
    • Generate, send, and document CAS letters
  • Attend/participate in meetings or serve on committees and work groups for respective area. Prepare draft procedural documents for final committee/work group review, and take notes or prepare minutes.
  • Make travel arrangements, and prepare and submit travel and expense claims.
  • Provide back up to the Senior Academic Support Coordinator and provide training and guidance to other office support staff as needed.
  • Provides logistic support the Summer Bridge Program, Intensive Advising, and incubator programs
  • Provide back up for OSA phones and reception
  • Peer tutoring – coordinate with ADCs, Workday Student system, etc
  • Works with faculty, staff, students, and families when triaging urgent issues

Office of Student Affairs Support

  • Support special events, projects and initiatives organized by the office including but not limited to: preparing announcements, invitations and certificates; displaying information; managing catering and maintenance requests; and completing any follow-up correspondence.
  • Archive student files.
  • Coordinate Academic Support Programs including peer tutoring program and TYPO programs as needed.
  • Supervise, support and develop casual and student employees.
  • Act as liaison to IT (information technology) for systems coordination as needed. Serves on the CORE team of administrators who collaborate from across campus on IT matters.
  • Provide back up to the office Administrative Assistant and to manage student payroll as needed.

Qualifications
Required:

  • Associate’s Degree or equivalent work experience
  • Three years of related experience
  • Demonstrated administrative, organizational and time-management skills
  • Excellent written and verbal communication, interpersonal and customer service skills
  • Sensitivity to issues of confidentiality
  • Ability to take initiative, work independently and collaboratively
  • Accuracy and keen attention to detail
  • Proficient in Microsoft Office and able to learn new software such as Business Objects, Maxient, Image Now, and Colleague
  • Experience working collaboratively with a diverse community

Preferred:

  • Bachelor’s Degree

Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement.

Amherst College requires all employees to be fully vaccinated for COVID-19 (medical and religious exemptions may apply).

Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information .

Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Career icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.

To find information about job group and level (JGL) follow this link.

PI168250268

APPLY NOW: https://www.click2apply.net/b717PnH4rGz6Qcj4Whe5Z4

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