University of Oregon — Director of Enterprise Systems

Director of Enterprise Systems

Job no: 528681
Work type: Officer of Administration
Location: Eugene, OR
Categories: Administrative/Professional, Executive/Management/Director, Information Technology, Operations/Infrastructure, Computer and Information Science, Planning/Project Management

Department: Information Services
Appointment Type and Duration: Regular, Ongoing
Salary: Salary range starts at $120,000 per year; commensurate with education and experience
Compensation Band: OS-OA11-Fiscal Year 2021-2022
FTE: 1.0
Application Review Begins
January 18, 2022; position open until filled.
Special Instructions to Applicants
Along with your online application, please provide a resume, cover letter, and names and contact information for three professional references.
Department Summary
Information Services (IS) is the central information technology unit at the University of Oregon and provides wide-ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management, and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The University is also proud of the newly-announced Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation, and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the University.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.

Position Summary
This position is hybrid eligible. Reporting to the Associate CIO for Technology Infrastructure, the Director of Enterprise Systems provides leadership, technical direction, and day-to-day management for teams that directly and indirectly support mission-critical university services including cloud, virtualization, storage, and backups. The technologies and services provided are foundational for academic, research, and administrative activities.

This position will establish and implement short- and long-term strategies, roadmaps, and objectives aligned with organizational and university goals. This includes goals and objectives for the Enterprise Systems team and the Technology Infrastructure unit that support the University's goals for student success, administrative process improvement, and research and teaching.

In the process of leading complex projects, as well as enhancing, developing, and delivering new efficient and effective enterprise operations and services, the Director of Enterprise Systems will collaborate with major constituencies including faculty, staff, senior management, academic and non-academic administrators, managers, supervisors, and community members. This position will research and recommend technology solutions in coordination with other Information Services teams and campus technology partners.

The Director of Enterprise Systems will build effective relationships with university stakeholders to understand needs and identify and implement solutions in support of our mission. This includes leading and serving on committees and task forces when participation will enhance the development and meet the needs of the department and campus. It is expected that this position will serve as a liaison to the appropriate regulatory agencies, vendors, and professional organizations.

This position will oversee the annual and multi-year planning and budget processes over areas managed. This position will work with financial staff within the department as well as the Associate CIO for Technology Infrastructure to identify and prioritize expenditures as well as look for new cost-effective services and strategies. It is expected that this position will ensure compliance with federal, state, and university policies and regulations while maintaining appropriate internal control safeguards.

Essential Personnel
This position may be required to provide essential services during times of emergencies and inclement weather.
Minimum Requirements

  • Bachelor's degree.
  • Five years of experience managing enterprise systems in a complex environment.
  • Four years of management experience providing supervision, coaching, and mentoring to information technology professionals.
  • Experience managing technical teams, complex projects, and budgets.
  • Experience planning and/or managing the transition to hyperconverged infrastructure and/or cloud services/platforms (e.g., VMware, AWS, Azure, GCP).
  • Experience with information security standards (e.g., NIST), and rules and regulations related to information security and confidentiality (e.g., PCI, FERPA, etc.).
    Professional Competencies
  • Strong leadership and supervisory skills, including team-building, coaching, staff development, conflict resolution, and facilitation.
  • Ability to successfully establish effective, collaborative relationships with senior leadership and a diverse team of colleagues, IT professionals, clients, partners, and customers.
  • Ability to thrive in a proactive, customer-focused, and collaborative environment managing multiple projects and operational responsibilities.
  • Strong project management skills, including ability to set priorities, meet deadlines, and work across teams to meet organizational goals.
  • Excellent analytical and problem-solving skills, and attention to detail.
  • Ability to adapt within a rapidly changing technical environment.
  • Excellent verbal and written communication skills, including the ability to explain technical concepts to audiences with a wide range of technical skills.
  • Ability to deal efficiently and effectively with a wide range of vendors.
    Preferred Qualifications
  • Advanced degree.
  • Experience working in Information Technology within higher education.
  • Experience developing and maintaining short-term and long-term plans and budgets for an IT area.
  • Experience working with IaaS/PaaS/SaaS and core cloud concepts, automation tools, containers; including methods to provision a scalable and secure infrastructure on-demand to both cloud and on-premises resources.
  • Experience with cost of service principles and for-fee/rate development.
  • Experience leading significant change/transformation initiatives.
  • Experience with ITIL or ITSM.
  • Experience managing and negotiating vendor contracts and agreements with end users, service providers, and regulatory agencies.

    FLSA Exempt: Yes

    All offers of employment are contingent upon successful completion of a background inquiry.

    University of Oregon students and employees are required to be fully vaccinated against COVID-19. For additional information see: https://coronavirus.uoregon.edu/vaccine.

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.

    To apply, visit https://careers.uoregon.edu/en-us/job/528681/director-of-enterprise-systemsjeid-3c169d3fbb329f4094a2879fae458091

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