College of the Holy Cross — Area Coordinator

Area Coordinator

About College of the Holy Cross:

Founded in 1843 in Worcester, Massachusetts, the College of the Holy Cross is among the nation's leading liberal arts institutions. A highly selective, four-year, exclusively undergraduate college of 3,100 students, Holy Cross is renowned for offering a rigorous, personalized education in the Jesuit, Catholic tradition.

Holy Cross highly values the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work at The College is to accept an invitation to participate in the growth and development of all campus members, students, faculty and staff. The College's commitment to diversity is an important feature of the Holy Cross education. Informed by the presence of diverse interpretations of the human experience, Holy Cross is building a community marked by freedom, mutual respect, and civility. We seek others who support our values of diversity and inclusiveness. Job candidates of all diverse backgrounds who embrace the open and inclusive culture of Holy Cross are welcome and encouraged to apply.

Job Description:

Job Summary

Reporting to the Associate Director of Residence Life and Housing, the Area Coordinator (AC) lives and works in the student residential environment. The AC is responsible for providing a living-learning environment which offers opportunities for individual and group development congruent with the mission of the College. The AC is responsible for the implementation of the Residential Curriculum, the primary educational focus of the department. ACs also serve in an on call rotation, responding to incidents of crisis that occur after hours and on weekends at the College. In this role, they work closely with the Department of Public Safety and the Office of Student Integrity & Community Standards.

This position is responsible for managing residential facilities, which includes occupancy, resident satisfaction, safety, and educational opportunities. This management can include maintaining spaces that are conducive to studying, providing basic mediation and counseling services, and providing referrals to other offices at the College. The AC will focus on customer service, care and the promotion community through their interactions and supervision of their student staff members and residents. All ACs also participate in the administrative functions and efforts of Residence Life and Housing. As the supervisor of the living areas, the AC will coordinate with other staff members in the RL&H office as well as in other offices on programs and events where their residents are the primary focus. ACs participate in the on duty rotation supported by the Deans on Duty rotation.

Major Areas of Responsibility

The principle functions of the Area Coordinator position are to:

  • 40% Train, supervise and evaluate Resident Assistants (RAs) and Head Resident Assistants (HRAs). Conduct weekly group staff meetings and meet with individual RAs at least 3 to 4 times a semester. Monitor and ensure that staff adequately completes all RA responsibilities including the implementation of the Residential Curriculum, attendance at meetings and general availability to students. Ensure that HRAs are completing their responsibilities in the areas they supervise.
  • 15% Provide living-learning environment offering opportunities for group and individual development congruent with the mission of the College through daily interaction with students. Afford life-lesson educational experiences in living cooperatively with others, developing and clarifying values, developing appreciation for new ideas, cultural and lifestyle differences and developing independence. Plan and facilitate, through HRAs and RAs, programs which meet the developmental needs of students
  • 10% Provide training, management and services that enable the orderly and effective administration of the residence halls. Ensure that students are familiar with services, facilities, staff members and functions. Educate them on safety, security and emergency procedures. Disseminate explanations of institutional and residential community policies, procedures and expectations as well as elucidation of confrontational and inappropriate behavior. Explain access to appropriate resources for personal, academic or social difficulties
  • 5% Manage and supervise residential facilities in a manner ensuring that they are clean, safe, well maintained and conducive to study. Arrange for the timely repair of equipment and building systems. Ensure the completion of regularly scheduled cleaning and maintenance. Determine responsibility and assess charges to individuals or communities that vandalized the facilities
  • 10% Participate in the administrative functions of the Residence Life Office. Serve as on-duty person for the entire campus to respond to crisis situations or other problematic event. Represent the office on various Residence Life committees, advise student organizations and serve as judicial conference administrator.
  • 20% Participate in office-wide student conduct adjudication. Act as primary student conduct officer for cases which occur in the AC's area. Take on additional conduct cases as needed to balance the work load of other staff. Serve as a CHOICES facilitator.
  • Represent the College with the highest degree of professionalism to both internal and external audiences.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
  • Motivate and challenge the paraprofessional staff
  • Promote awareness inclusion and appreciation of cultural and lifestyle differences
  • Establish and maintain professional identity and contacts within the College
  • Confront negative behavior and maintain community standards
  • Recruit engaged and passionate student staff
  • Build community in the buildings that they supervise
  • Provide a level of care and customer support to the residential students
  • Perform other duties as assigned.


  • Bachelor's degree required. Master's degree in higher education/student affairs or equivalent is preferred.
  • Leadership experience in residential life as a professional for one year or graduate experience supervising RAs for 2 years is preferred. This person should be self-directed, organized and enjoy working with students.
  • Must have an understanding of values and expectations of a highly selective, private Jesuit liberal arts college.
  • Demonstrate intercultural, diversity and inclusion competencies and a commitment to working with diverse populations.
  • Desire to work in a fast-paced; diverse and vibrant global institution is essential.
  • Must be able to work collaboratively and be able to make sound decisions independently.
  • Technical Skills – Display proficiency using standard office equipment such as a computer, fax, photocopier, scanner, etc.
  • Proficient in all Microsoft suite applications including Word, Excel, and PowerPoint
  • PeopleSoft financial system experiences a plus.
  • Google suite, Canva, Basecamp, and Moodle experience preferred.

To prevent the infection and spread of COVID-19, and as an integral part of its public health and safety measures, College of the Holy Cross requires that all successful applicants show proof of full vaccination by an FDA-approved COVID-19 vaccine before beginning employment, unless an exemption from this policy has been granted. Applicants believing they need an accommodation of this policy because of a disability, sincerely-held religious belief, or otherwise should inform Human Resources after an offer of employment is extended; please do not include any medical, genetic, or religious information on your application materials.

    Additional Information:

    This is a full time, exempt level, live-on position.

    College Description

    The College of the Holy Cross is a private, Jesuit Catholic, undergraduate institution serving approximately 3,100 students. Founded in 1843, Holy Cross is the oldest Catholic college in New England and has a tradition of academic excellence. It is located atop Mount Saint James in Worcester, Massachusetts. The picturesque, 174-acre campus is an award-winning and registered arboretum.

    Region Description

    Worcester is a city of approximately 170,000 people centrally located in the Commonwealth of Massachusetts. It is approximately one hour from Boston, Hartford, and Providence, and three hours from New York City. Worcester is known as the Heart of the Commonwealth. Worcester offers many cultural and recreational opportunities.

    The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.

    A member of the Higher Education Consortium of Central Massachusetts (HECCMA).

    To review our Employee Benefit Options, please go to: click here

    Application Instructions:

    Please attach a cover letter addressing the position requirements along with your resume.

    In your cover letter please address how your work supports the College's mission as a Jesuit, undergraduate liberal arts college (see and its core commitment to diversity and inclusion. For more information, please visit

    Review of applications will begin as received and continue until the position has been filled.

    To apply, visit

    The College of the Holy Cross is a highly selective Catholic liberal arts college in the Jesuit tradition. It enrolls about 3,000 students and is located in a medium-sized city 45 miles west of Boston. The College seeks faculty members whose scholarship, teaching, advising, and on- and off-campus service demonstrate commitment to the educational benefits of a richly diverse community. Holy Cross aspires to meet the needs of dual-career couples, in part through its membership in Higher Education Consortium of Central Massachusetts ( and the New England Higher Education Recruitment Consortium (