University of North Carolina Wilmington — Student Success Advisor

Brief Summary of Work for this Position
Working as part of a growing team in the Student Success Center, Student Success Advisors provide program services for students, staff, and faculty that foster excellence in the student experience at UNCW and position them for success as they continue in their chosen career paths. Student Success Advisors work with diverse caseloads, including students that are on campus in a traditional model, in a hybrid model and students that are solely online. Additionally, Student Success Advisors collaborate with faculty advisors in every phase of the student life cycle.

Student Success Advisors will advise students on various university and program resources, time management resources and program benchmarks. With a campus mandatory advising model, Student Success Advisors work consistently with their assigned advisees, but also with prospective and continuing undergraduate and graduate students. Student Success Advisors rely heavily on significant use of communication via phone, video conference, email, and other forms of communication; therefore Student Success Advisors are self-starters, quick learners and are motivated by working in a collaborative environment.

Minimum Education and Experience Requirements
Master’s Degree in higher education or related area OR hold a master’s degree with at least 3 years of related work experience with a university or college setting.

The successful candidate (s) must

  1. possess strong communication, interpersonal, organizational skills as well as demonstrated professionalism in effective judgment and professional integrity;
  2. have the ability to manage time effectively in a busy environment;
  3. have a demonstrated commitment to and execution in customer service;
  4. have experience with and a passion for working with students from diverse backgrounds in both face-to-face and distance/online environments;
  5. have the ability to utilize and learn various advising and software applications, learning platforms, Microsoft Office Suite, and technology-based delivery systems; and,
  6. have the ability to learn and become knowledgeable of best practices and theoretical foundations in the field of adult learning, student development, supplemental instruction, advising, and student services, as well as, all relevant federal, state, and local laws, university regulations, and programs/policies required for compliance.

Preferred Education, Knowledge, Skills & Experience
Preference will be given to applicants who possess:

  • Demonstrated experience of effectively working in a matrix organization
  • Experience working with students in health and human services
  • Experience with assessment of programs and services
  • At least one year of experience working exclusively with an online student population and/or online advising model
  • A track record for effective advising, coaching and communication skills within a diverse student population
  • Experience with pre health students
  • Knowledge of best practices and theoretical foundations in the field of adult learning, student development across a diverse spectrum of students, supplemental instruction, advising, and student services, as well as all relevant federal, state, and local laws, university regulations, and programs/policies required for compliance

Primary Purpose of Organizational Unit
The College of Health and Human Services (CHHS) is an interdisciplinary and integrated academic unit that includes three professional schools: the School of Nursing, the School of Social Work, and the School of Health and Applied Human Sciences. The CHHS has a permanent operating budget of approximately $22M, over 200 permanent employees, and over 4,600 students.

The Student Success Center in CHHS works to develop and provide programs and services for students, staff, and faculty that foster excellence in the student experience at UNCW and position students for success as they continue in their chosen career paths. The center houses caring individuals who are passionate about and dedicated to helping students identify and achieve their educational and career goals. The Student Success Center works collaboratively with other units across campus (such as the Career Center, University College, etc.) to:

  • Provide academic advising
  • Support program recruitment and admissions
  • Provide major, career, and graduate school guidance
  • Support internships, clinicals, and field placements for students
  • Perform student assessment, monitoring, and reporting
  • Develop other services and programs that will foster student and alumni success.

The Student Success Center acts as an “accelerator network” and supports campus wide and college services and programs, and thus Student Success Advisors must possess the skillsets, ability and flexibility to be successful in a changing, fast-paced academic environment.

College/School Information
The College of Health and Human Services was created in July 2010 to provide UNCW with a new mechanism to link and focus its health-related research, professional continuing education, and health knowledge dissemination and application. In the formative stage of development, the CHHS is currently home to three professional schools: School of Health and Applied Human Sciences, School of Nursing, and School of Social Work. The College seeks to be nationally recognized for its inter-professional and collaborative approach to enhancing the health and quality of life of individuals, families, and communities in southeastern North Carolina and beyond. This is an outstanding opportunity to join a leadership team that values interprofessional collaboration, community engagement and impact, and implementation science. The faculty, staff and students of the CHHS are committed to the pursuit of excellence and seek a leader that can facilitate continued positive momentum that has been developed over a proud history at UNCW.

University Information
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Special Notes to Applicants
Please note all applications and any corresponding materials must be submitted by 11:59pm ET on the close date. Late applications will not be accepted.

Please apply online at https://jobs.uncw.edu/postings/21922

EEO Statement
At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

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