University of California Santa Cruz — Executive Director, Office for ABC Student Success

Executive Director, Office for ABC Student Success

Location: Santa Cruz
Job ID: 24027

UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for all faculty, staff, academic appointees, and students accessing facilities at any UC campus this fall. Employees and students can submit proof of vaccination online or request an exemption.

UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit. 

Initial Review Date (IRD): 10-13-2021

Dept Marketing Statement
The Division of Student Affairs and Success provides campus-wide coordination and leadership for student success programs and activities across departments, divisions, colleges, and administrative units. The Student Affairs and Success Division includes Career Success, the Student Success Centers, Dean of Students, Student Conduct, and Student Health, which all provide direct services and resources to students.

Position Summary

Under the supervision of the Vice Chancellor for the Division of Student Affairs and Success, the Executive Director for the newly developed Office of African,  Black, Caribbean Student Success manages a complex set of Student Affairs and Student Life & Development functions to advocate for the holistic success for ABC and underrepresented students on campus. The Executive Director will develop the long term organizational goals and strategic plans of the organization and manage full-time professional staff that support different functional areas in the support of this student population. The Executive Director will be a key strategist and content expert on support of ABC students and how to collaborate with various stakeholders across the entire campus organization. 

Salary Information:   $90,000 – $95,000 / Annually.  Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: Full

Schedule Information: 
100% weekly
40 hours weekly
Day Shift

Employee Classification: Career Appointment

Job End Date:  None

Work Location:  UC Santa Cruz Main Campus

Union Representation:  None

Job Code Classification:  004568 (STDT LIFE DEVT SUPV 2) 

25% - Student Advocacy and Cross-Campus Collaboration

Meets with students individually and in small groups to assess student needs, strengths/challenges and provide guidance/intervention to problem solve and support student success.

Assesses and diagnoses underlying and root issues/challenges that interfere with student success.

Communicates with Student Affairs and Success departments/staff, College & Department Advisers, and other colleagues on campus to track and resolve student issues.

Engages with faculty and staff to advocate on behalf of students and to seek resolutions to a myriad of issues impacting the retention and graduation pathway of students.
Escalates student cases as appropriate to the Dean of Students Office, Counseling and Psychological Services and supervisor as appropriate.

Serves on campus-wide committees such as Behavior Intervention Team, Hate Bias Response Team, etc.

Convenes the Black Experience Team to advise the Chancellor and Campus Provost/Executive Vice Chancellor (CP/EVC) on ongoing recruitment, retention and campus climate strategies surrounding African-American, Black, and Caribbean (ABC) students.

25% -  Program Development and Management

Establishes the mission, vision, and values of the Office for African, Black, and Caribbean (ABC) Student Success and strategic priorities related to improving the student experience and retention for ABC students.

Develops and oversees the planning and implementation of effective retention programs and strategies for ABC students.
Coordinates and leads special retention initiatives targeting ABC students.

Serves on campus committees to inform and provide the perspective of and advocate for ABC students and their experiences.

Collaborates with campus units to increase the visibility and inclusion of ABC students.

Develops and implements budgets for the office of ABC student success.

As assigned, liaisons and collaborates with student services units, academic departments and off-campus partners. 

Responsible for maintaining and enhancing systems that support the program(s).

Develops curricular and co-curricular strategies that promote the academic success of ABC students.

25% – Assessment, Analysis, and Advisement

Conducts analysis and policy development for programs' issues and processes.

Assesses retention strategies using systematic review by defined research questions and collecting and summarizing empirical evidence.

Prepares monthly, quarterly and annual reports documenting patterns and trends in student cases and emerging best practices/solutions in serving students.

Disseminates best practices and associated student outcomes to the campus community.

Researches, monitors, and tracks policy issues and practices related to student success, retention, and graduation.

Provides recommendations and suggestions to campus leadership for changes and/or development based on data, analysis, and research patterns.

Participates in the development of annual goals and calendar in office, unit, and divisional spaces. 

Serves as a trainer and content expert on issues related to ABC students in higher education.

15% – Supervision

Hires, trains, and supervises professional staff responsible for the retention and support of ABC students including but not limited to the Black Men's Initiative Coordinator and ABC Retention Specialist.

Counsels, monitors, and evaluates employee performance.

Makes decisions on salary actions, hiring decisions, and other human resources related issues of managed staff.

Works closely with team members to manage student cases that require the attention of the supervisors, undertaking initial information gathering, developing recommendations for response, taking the initiative to mobilize appropriate responses and/or services.

10% – Other Duties as Assigned

Participates in professional development activities to continually evolve best practices and stay abreast of innovative and research based practices.

Represents UCSC in system-wide entities related to ABC student success.  


  • Bachelor's degree in related area and / or equivalent experience/training.
  • Advanced knowledge of advising and counseling techniques.
  • Knowledge of common university-specific computer application programs.
  • Strong skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do.
  • Advanced knowledge of Student Affairs / Student Life specialization.
  • Experience with equity-minded pedagogical and culturally responsive practices and Curricular Development.
  • Strong leadership skills to motivate employees and influence attitudes and behaviors.
  • Strong skills in active listening, critical thinking, negotiation, reasoning, organizing, written and verbal communication; multitasking and intercultural competence and uses these skills to develop original ideas to solve problems.

Preferred Qualifications

  • Master's degree preferred.

All UCSC employees must know and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

How to Apply
Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees. 

View full job description and access on-line application:

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.