Johns Hopkins University — Case Manager for Undergraduate Students

Case Manager for Undergraduate Students

The Dean of Students Office is seeking a Case Manager for Undergraduate Students (Student Life Administrator) who will report to the Senior Director of Student Outreach & Support and work as part of the Student Outreach & Support team within the Dean of Student Life and will maintain high student contact and a caseload to address the needs of students who have problems in areas such as physical or mental health, finances, family and interpersonal concerns and social adjustment that may affect their academic performance or other aspects of their JHU experience, using a variety of interventions, referrals and follow up services. Responsibilities will include student contact via regular meetings, triage, case management, and collaboration and consultation with colleagues and faculty within the Division of Student Affairs, University Administration, the Krieger School of Arts & Sciences and the Whiting School of Engineering. While strong, supportive relationships may develop with students, the Case Manager does not engage in individual therapeutic relationships.

Specific Duties & Responsibilities:
Student-Facing Responsibilities

  • Meet 1:1 with students initially and regularly to develop individual student success plans based on their unique circumstances and track their progress towards their personal and academic goals.
  • Collect, evaluate and record all facts pertaining to student cases that come in through Advocate online management and referrals.
  • Document all information and communication in Advocate
  • Formulate intervention plans in order to enhance the academic success of students.
  • Contact and collaborate with other University departments to expedite resolution of problems.
  • Provide referrals to support services within the University as well as community agencies.
  • Follow up and track prior cases to ensure student compliance with recommendations and adequate staff support for the student.
  • Collect all pertinent information for a student requesting a medical leave of absence and emergency leave of absence, making a recommendation to the Leave of Absence Case Manager.

Systems Management and Reporting

  • Maintain and monitor factual case records in a variety of electronic student record systems (Advocate, Starfish, Student Information System)
  • Interpret University policy regarding students and making recommendations when policy changes are needed, based on trends in data.
  • Prepare ad hoc reports, data requests and annual report for internal stakeholders.

Outreach, Training and Education

  • Assist in training and consulting with faculty, staff, students, parents, and external stakeholders on referrals.
  • Provide relevant training around resources and support to campus partners including, but not limited to, Campus Safety and Security, Academic Advising, Counseling Center, Health and Wellness.
  • Develop and distribute of appropriate marketing materials.
  • Participate fully in the programming sponsored by the Office of the Dean of Students, including but not limited to Orientation, Family Weekend, Senior Week, and Commencement.
  • Some night and weekend work required.

Case Manager for Undergraduate Students

Minimum Qualifications (Mandatory):

  • Master's Degree in Education, Counseling, Social Work, Public Health or related field.

Preferred Qualifications:

  • Experience working with college aged students.
  • Experience working in crisis situations.
  • Experience using Advocate and Starfish.
  • Three to five years experience in higher education or closely related setting; experience managing response to crisis situations; experience working as part of case management support team and experience navigating complex, decentralized environments.

Special Knowledge, Skills & Abilities:

  • Demonstrated knowledge of online student tracking systems and database management.
  • Strong attention to detail, excellent communication skills, ability to quickly synthesize information from a variety of sources in order to make informed recommendations for the best welfare of the students.
  • Knowledge of current case management trends and literature preferred.

Classified Title: Student Life Administrator
Working Title: Case Manger for Undergraduate Students
Role/Level/Range: ACRP/04/MC
Starting Salary Range: $45,195 – $62,225 annually (commensurate with experience)
Employee group: Full Time
Schedule: 8:30 am – 5:00 pm Mon – Fri
Exempt Status: Exempt
Location: Homewood Campus
Department name: ​​​​​​​Student Outreach and Support
Personnel area: University Student Services

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:

To apply, visit