Western Michigan University — Case Manager


Position Information
Title: Case Manager
Posting Number: 0605739
Department: VP Student Affairs
Grade: F
Job Type: Full Time,Regular
Pay Type: Exempt
Salary Range: Pay is commensurate with qualifications and experience, combined with an excellent benefits package.

Major Duties
General summary: Coordinate and provide culturally responsive intervention and support across campus for at-risk students and students dealing with crises, life traumas, and other factors that impede student success and well-being.

  • Assesses and meets with students exhibiting symptoms of distress. Connects students with internal and external resources as appropriate.
  • Builds and maintains relationships with University departmental staff and external agencies and providers, including local hospitals in order to resolve students concerns and provide assistance in a timely manner.
  • Follows up on referrals to ensure quality of care and continued progress.
  • Demonstrated commitment to diversity, equity, inclusion, and social justice.
  • Serve as entry point for the Early Intervention Team (EIT) process and respond to student concerns submitted via the on-line student concern form.
  • Prepare and share information regarding students of concern during EIT meetings. Conduct follow-up and coordinate an on-going review of current cases.

Minimum Qualifications:

  • Master’s degree in Social Work or a related field from an accredited institution.
  • Three years of relevant experience.
  • Strong interpersonal, written and verbal communication skills.
  • Conflict resolution and problem solving skills, including active listening.

Desired Qualifications:

  • Case management in a higher education setting working with students ranging in age from 17-older adults.
  • Licensure as a Master-level Social Worker (LMSW) in the State of Michigan.

Required Applicant Documents:
Cover Letter highlighting your qualifications
List of References

Optional Applicant Documents: Other

Special Instructions to Applicants: Internal applicants should use the Job Opportunity Transfer Application.

External applicants should use the Staff Employment Application.

Additional Position Information: Because of special requirements for this position, the hiring agent has requested and received approval for a simultaneous internal and external search for qualified candidates. Applications for transfer will be evaluated with external applications.

Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access information about the specific benefits available for this position, GO TO:

Staff Compensation System pay grades and rates are available using the URL below:

External Posting Date:08-31-2021
External Closing Date:09-14-2021
Posting Date: 08-31-2021
Internal Closing Date:09-14-2021
Application Types Accepted: Staff Employment Application
Job Opportunity Transfer Application