University of California Santa Cruz — Assessment Production Support Specialist – REMOTE

Assessment Production Support Specialist – REMOTE

Location: Silicon Valley
Job ID: 23551

This position works remotely requiring a telecommuting agreement and adherence to the UCSC Telecommuting/Remote Work Guidelines. The employee shall be available in a full-time capacity during assigned telecommuting work hours (specific hours to be discussed with supervisor). While telecommuting/remote working, the employee is responsible for ensuring a worksite environment suitable for accomplishing their regular job duties during scheduled hours of work and, if applicable, arranging for dependent care just as they would if they were working at the regular UCSC worksite.


NOTE:  The salary range has been corrected as of 9/28/21. 

UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for all faculty, staff, academic appointees, and students accessing facilities at any UC campus this fall. Employees and students can submit proof of vaccination online or request an exemption.

UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit. 

Initial Review Date (IRD):  10-12-2021

Dept Marketing Statement
The Smarter Balanced Assessment Consortium (SBAC) is a public agency supported by 15 members (13 states, one territory and the Bureau of Indian Education). Through the work of thousands of educators, Smarter Balanced created an online assessment system aligned to the Common Core State Standards (CCSS), as well as tools for educators to improve teaching and learning. Smarter Balanced is housed at the University of California Santa Cruz (UCSC) Silicon Valley Extension.

Our work is guided by the belief that a high-quality assessment system can provide information and tools for teachers and schools to improve instruction and help students succeed — regardless of disability, language, or subgroup. We involve experienced educators, researchers, state and local policymakers, and community groups working together in a transparent and consensus-driven process.

Smarter Balanced staff have a profound commitment to UCSC's Principles of Community including embracing diversity, equity and inclusion.

UCSC Extension provides professional training that reflects the academic rigor of the University of California and the hands-on, roll-up-your-shirtsleeves practicality of Silicon Valley culture. Developed with guidance from key industry leaders and academic experts, our certificate programs match the economic demand of your industry, from engineering to business, education to bioscience. The University of California reviews and approves UCSC Extension courses and programs for academic content, merit and instructor qualifications. Many of our courses may be applied toward degree programs, or may be eligible for professional certificates and licenses.

Position Summary

Works on assessment design content and initiatives that are of moderate scope and complexity. Applies organization policies, procedures and objectives to create assessment content to meet online needs among various functions and departments. Exercises judgment within defined procedures and practices to determine appropriate actions. Involves scheduling, set up, submission, and monitoring content production to successful completion in accordance with established procedures and practices. Conducts ongoing monitoring of the system and activities in the system to ensure all activity and production complies with established compliance expectations. 

Salary Information: $26.39 - $36.30 / Hourly.  Salary commensurate with skills, qualifications and experience. 

No. of Positions:  1

Benefits Level Eligibility:  Full

Schedule Information: 
100% weekly
40 hours weekly
Day Shift 
Employee Classification:  Career Appointment 

Job End Date:  None 

Work Location:  Remote

Union Representation:  None 

Job Code Classification:  006149 (INSTRUCTIONAL DESIGNER 2)

50% – Assessment Content Production    

Works under general supervision and receives general instructions on on-going assessment content development work, with detailed instructions provided on new projects, assignments and initiatives.

Collaborates with more senior staff members to determine and implement methods for production and delivery of course assessment content and effective use of technology, programmatic testing, and vendor hand-offs that promotes learner engagement and knowledge acquisition high quality assessment content in accordance with established procedures and schedules.

Works in a collaborative manner with team members to prioritize work assignments, conduct analysis, and develop recommendations.

Works with more experienced professionals to learn and contribute to a job task analysis process in the instructional design phase.

50% – TIMS Support    

Prepares and maintains documentation including end user documentation and standard operating procedures for use of the Test and Management system (TIMS) including procedures to resolve issues to meet compliance with test packaging requirements.

May conduct product / service training of the Test and Management system (TIMS) for internal and external users.

Monitors ongoing activity in the Test and Management system (TIMS) to alert the project team to any activity that does not adhere to standard operating procedures.

Completes testing of authoring content and tools to meet ADA requirements, software system specifications, and organizational needs in accordance with defined standards.


  • Bachelor's degree in related area and / or equivalent experience / training.
  • Demonstrated analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills.
  • Strong verbal and interpersonal communication skills as well as collaboration and negotiation skills.
  • Working knowledge of the technical tools and platforms required to achieve the delivery of engaging and media-rich online learning content, and of trends in the use and effectiveness of educational technology and learning.
  • Working knowledge of and skills with relevant business software systems.
  • Proficiency in planning, resourcing and monitoring effective design life cycles of training and other learning and performance solutions to support the organization.
  • Familiarity with large databases, technical specifications, and accessibility compliance expectations

Preferred Qualifications

  • Working knowledge of functional areas and understands how work within one course may impact work being done on other courses or in other areas.
  • Working knowledge of organization policies and procedures, including policies that impact online course development.
  • Working knowledge of instructional design principles and learning strategies, including needs analysis, backwards design, learning outcomes and assessment design, and instructional approaches including lecture, discussion, activities, projects, etc.
  • Working knowledge of adult learning theories and education methodologies.

Special Conditions

  • Selected candidate will be required to pass a pre-employment criminal history background check.
  • Ability to work remotely from a home office and be able to fulfill requirements of the UCSC telecommuting agreement.
  • Ability to work long periods of time at a computer with or without accommodation.
  • Ability to work occasional nights, weekends and/or holidays.
  • Ability to travel when required.

All UCSC employees must know and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.  

How to Apply
Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our” href=”” target=”_blank”>How to Apply tutorial for detailed instructions on our applicant process. 

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees. 

View full job description and access on-line application:

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.