University of Dayton — Financial Aid Compliance and Operations Counselor

As a Catholic, Marianist research University, we are a diverse community committed to educating the whole person and linking learning and scholarship with leadership and service. Enrollment Management is focused on service excellence to recruit, enroll and graduate highly qualified students and advance our foundational commitments to access, affordability, diversity, equity, inclusion and student success. The Financial Aid Compliance and Operations Counselor plays a critical role in supporting EM’s efforts to enroll and graduate students. We are looking for a talented individual who values excellence with team members and students and is able to solve problems to advance the mission of the division and the university.

Reporting to the Associate Director, Compliance the Financial Aid Compliance and Operations Counselor is expected to think strategically and critically regarding student financial aid needs and plays a critical role in proactively meeting service needs on a daily basis. This position directly contributes to the accuracy of financial aid information by reviewing key reports and updating student records in a timely manner. Responsibilities include coordinating federal and state aid programs, including emergency assistance, supporting key processes including packaging, FAFSA review and loan processes. This individual is expected to use problem-solving skills on a daily basis. Additionally, this individual will work collaboratively within the Office of Financial Aid to address pressing service and operational needs. To ensure equity in service and processes, this individual creates and updates respective documentation to drive consistency in financial aid updates.

Minimum Qualifications:

  • Bachelor’s Degree or 3 years experience working in financial aid with progressive growth in responsibilities
  • At least 1 year of experience providing service in a professional, fast-paced, deadline-driven environment
  • The ability to work with multiple priorities in a fast-paced environment
  • Strong written communication skills and attention to detail
  • The successful candidate must be self-motivated and have the ability to work independently

Preferred Qualifications:

  • Master’s Degree in Higher Education or Business is preferred
  • Enrollment Management or Higher Education experience at a private University
  • Strong customer-oriented approach and the demonstrated ability to communicate effectively with families and students of diverse backgrounds
  • Strong oral communication skills
  • Demonstrated use of analytical skills to assess and evaluate student scenarios in order to provide appropriate education and counseling
  • Demonstrated effective interpersonal skills
  • Demonstrated ability to cultivate and maintain relationships with a variety of constituents and evidence of strong interpersonal skills
  • Demonstrated knowledge of internal controls, compliance and audit concepts
  • Proven use of analytic skills to implement systematic controls and processes
  • Demonstrated ability to understand and make complex decisions
  • Knowledge of Title IV Programs and federal financial aid regulations
  • Knowledge and experience with Ellucian Banner software and Salesforce CRM environments
  • Ability to work with staff, students and families in a manner consistent with Catholic and Marianist values and principles

All interview components will be completed via Zoom Meeting.

Please apply online via the direct link: https://employment.udayton.edu/en-us/job/499076/financial-aid-compliance-and-operations-counselor

Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of race, color, national origin, religion, sex, sexual orientation or gender identity.

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