SUNY Empire State College — Learning Management System (GUI) Administrator – SUNY Online

About SUNY Empire State College:
SUNY Empire State College was established in 1971 by Dr. Ernest Boyer as a distinctive statewide institution focused on innovative, nontraditional teaching and learning.

SUNY Empire is part of the State University of New York system and is accredited by the Middle States Commission on Higher Education. With headquarters in Saratoga Springs, New York, SUNY Empire primarily serves working adults pursuing associate, bachelor’s and master’s degrees online and onsite at locations in every region of the state and abroad.

The college’s 50-year commitment to flexible, individualized learning is represented by faculty mentors who guide students throughout their academic studies, the ability for students to build individualized degree plans, the award of credit for learning gained from life and work experience, world-class academic and social student-support communities, and flexible course delivery methods that meet students’ diverse learning preferences. The college boasts more than 89,000 successful alumni and partners with nearly 16,000 students each year who want to expand their personal and professional horizons.

SUNY Empire State College is committed to creating a multicultural, inclusive academic and work environment. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that a diverse faculty is critical to academic excellence and prepares students to live and work in an increasingly global world.

We are pleased to offer our employees a generous compensation and benefits package. We also offer professional-development activities for professionals and support staff, as well as faculty-development opportunities that encourage pursuit of disciplinary and community-focused research, scholarship of teaching and learning, and leadership development. Faculty-development opportunities include our annual Fall Academic Conference and the annual Institute on Mentoring, Teaching and Learning.

Job Description:
Join Our Growing Team! We are looking for ambitious, smart and dedicated individuals for exciting new projects.

The State University of New York (SUNY), located in Albany, New York, seeks applications for a learning management system (LMS) administrator (State title: Instructional Support Technician). This position will work on projects and assignments within the Blackboard Learn environment at SUNY Online.

This position will report directly to the Manager of Application Services for SUNY Online and will work with current staff to ensure the continuous operation of the LMS to serve the program needs of university-wide services, SUNY campuses and their staff, faculty, and students.  A flexible schedule may be necessary to accommodate evening and weekend hours.

Responsibilities:

  • Provide Tier 2 technical and administrative support to assist campuses in their use of LMS technologies and applications.
  • Collaborate with SUNY University-wide staff on configuration, maintenance, documentation, and support of hosted services in a production environment.
  • Participate in the integration (planning, testing, and implementation) of new technologies including Blackboard Learn updates and third-party products.
  • Serve as an escalation contact for support issues, including interactions with Blackboard Learn and other vendor support services.
  • Create, manage, and enforce LMS standards, policies, and procedures.
  • Provide high quality customer service.
  • Participate on and contribute to committees, work groups, and project teams.

Requirements:

Required Qualifications:

  • Bachelor’s degree from an accredited higher education institution.
  • At least 1 year of recent experience working in Blackboard Learn 9.1.
  • At least 1 year of recent experience providing technical support for Blackboard Learn 9.1 (or other LMS).
  • Experience in writing and/or editing technical documentation.
  • Basic understanding of instructional design principles, practices, and/or theories.
  • Excellent oral, written, and interpersonal communications skills, including the ability to explain technical concepts in non-technical terms.
  • Excellent customer service and support oriented-approaches to interaction are required.
  • Works well in a positive, high energy team environment.

Preferred Qualifications:

  • At least 2 years of recent experience working as a Blackboard Learn 9.1 GUI administrator.
  • Familiarity with the server administration of Blackboard Learn 9.1.
  • Experience in timeline and project management and/or implementation of business and functional requirements.
  • Strong knowledge of instructional design principles, practices, and/or theories.
  • Recent experience in Quality Assurance (QA) processes and practices.
  • Strong working knowledge of web-based learning management systems (e.g., ANGEL, D2L, Blackboard, Canvas, Moodle, etc).
  • Knowledge of web accessibility issues.
  • Knowledge of standards (i.e., IMS, SCORM, LTI) and their implementation.
  • Basic networking and web server knowledge.
  • Experience with Oracle Structured Query Language (SQL)

This position is best suited for someone who prefers participating in a fast paced, collaborative team environment.

Special Information:

  • May involve occasional travel.
  • VISA sponsorship is not available for this position.
  • This is a temporary position and is contingent on funding and may be renewable.
  • The incumbent will work closely with culturally diverse faculty, staff and students in a multicultural learning work environment.

Additional Information:

Rank/Salary: SL3/$50,148+ (Salary to commensurate with experience)

Empire State College is an EOE employer.

IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE ADA COORDINATOR AT (518) 587-2100, ext. 2240. IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (518) 587-2100, ext. 2800. IT CAN ALSO BE VIEWED ON-LINE AT THE SAFETY AND SECURITY WEBSITE AT http://www.esc.edu/safety-security

Application Instructions:

Applications Due By: The review of Applications will begin immediately and will be accepted until position is filled.

If you are interested in applying for this position, please submit the following documents, which are required for consideration by clicking on the APPLY NOW button:

  • Resume
  • Cover letter
  • Name and contact information of three references

Apply online: https://www.interviewexchange.com/jobofferdetails.jsp?JOBID=134084

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