Case Western Reserve University — Assistant Director, Student Advancement

Job # 9051


Enhance the experience of undergraduates by helping students develop a robust and meaningful connection to the Case Western Reserve University community through an integrated approach to academic and career/post-graduation planning as well as assisting students with making meaningful experiential education, social and extracurricular connections. As the designated principal staff contact for approximately 90 students per each class cohort of the entering first-year class, and for comparably-sized cohorts of upperclass students (i.e., serving as the primary staff contact for a total of approximately 360 students), follow them through graduation, ensure a successful transition to college and to discipline-specific study in the academic departments. Facilitate registration into courses that maximize the likelihood students will achieve their academic and post-graduate goals; encourage and support successful student-advisor relationships; help students obtain relevant support resources; intervene quickly when a problem arises; introduce students to the resources available to further their goals at the university; and help students develop a Case Western Reserve University experience plan by the end of their second semester.

Building a welcoming and inclusive community is the foundation of the work we do as professionals working with students. Fully including people of diverse backgrounds and perspectives helps us all thrive by working together, focusing on our collective well-being, and helping students gain insight from their academic endeavors and real-world experiences.


  1. Manage a caseload of approximately 360 students from enrollment commitment through graduation. Implement an integrated approach to academic and career/post-graduation planning as well as assisting students with making meaningful experiential education, social and extracurricular connections. Through identification of student needs and a comprehensive working knowledge of all of the undergraduate academic programs, as well as the student support services, experiential learning options, career resources, and mentoring opportunities available at Case Western Reserve University, determine appropriate services, support, and resources to increase academic readiness, progress, and success. (25%)
  2. Guide students in specific decisions (in partnership with academic advisors), including the choice and scheduling of courses, selection or change of majors and minors, etc., providing referrals to specific departments, schools, or colleges as appropriate. Foster a sense of belonging and facilitate connections to campus resources, programs and activities that enhance their experience across a variety of domains including academic, post-graduation planning, experiential education, campus and community involvement, and personal wellness. Facilitate a host of diverse connections to relevant support contacts and resources. Participate in care management in cooperation with the Dean of Students Office and similar student support partnerships with colleagues and offices across campus. (20%)
  3. Prior to arrival, engage incoming first-year students to discuss fall coursework recommendations and consider future curriculum options and goals. Provide individualized pre-registration recommendations that prepare students for the course selection process, matching coursework to academic, intellectual, and career interests, laying the foundation for students’ academic success. Serve as the primary point of contact for student questions during the summer prior to matriculation. Review course selections and provide feedback. Document interactions and communication so as to facilitate sharing of information with academic advisors. (10%)
  4. Develop and implement a structured communication protocol (e.g., touchpoint outreach and engagement plan) based on each circumstance. Engage students, individually and/or in groups, on issues related to planning an academic program, choosing an educational or career goal, and developing customized success plans, which include academic, post-graduate planning, and experiential education, campus and community engagement, and personal wellness components. (10%)
  5. Using a comprehensive and integrated record-keeping platform (i.e., Salesforce Advisor Link), document the undergraduate experience and ensure relevant updates reach the appropriate faculty advisors and administrators. Maintain accurate interaction notes and capture relevant communication exchanges (e.g., email communication), make referrals to colleagues, and document success plans within the platform. Review academic records, monitor and track the retention and progression toward degree completion for all students within their assigned cohort, providing regular feedback and guidance to students. Provide periodic grade reviews and mid-semester check to review grades; meet with students who are having academic difficulty or who are on academic probation. Intervene, provide support, and develop next steps for students facing academic problems. Provide general academic coaching to students, connecting students with additional resources and specialized academic coaching services as needed. (10%)
  6. Utilize student retention and completion data and research to inform decisions regarding student success and advisement. Collaborate with colleagues across Case Western Reserve University to develop outcomes and plans for continuous improvement and to create an inclusive environment that acknowledges the unique needs of all first-year students, including but not limited to neurodiversity, underrepresented minorities, under-resourced, first-generation, LGBTQ, and international students. (10%)
  7. Provide post-graduate guidance to help students determine the best way to achieve their career goals whether it be attending graduate or professional school or pursuing their desired careers. Work collaboratively with colleagues in Post-Graduate Planning and Experiential Education to connect students with opportunities, resources, and staff members who can provide specialized support as needed. (10%)


Contribute to project groups and department/division committees. Serve on select committees in support of the university’s strategic objectives. (5%)


Department: Regular contact with colleagues (Participate in weekly staff meetings, ongoing training, and occasional retreats) pursuing shared goals and collaborating to achieve immediate operating results and strategic priorities.

University: Daily contact with undergraduate students; regular contact with faculty advisors and mentors and colleagues in undergraduate studies, enrollment management, the student affairs, Kelvin Smith Library, and International Affairs; and occasional contact with college/school leadership.

External: Occasional contact with alumni, parents, and employers representing the university.

Students: Frequent interactions with students to provide coaching/counseling as they navigate complicated issues, helping them to resolve emotional, academic, interpersonal and crisis-level issues related to their university experience.




Experience: 3 years of relevant work experience, preferably in higher education.

Education: Bachelor’s degree required. Master’s degree preferred.


  1. Commitment to and appreciation of working with diverse groups of individuals, including age, race, ethnicity, gender, gender expression, sexual orientation, socioeconomic and educational background, and ability.
  2. Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
  3. Requires the ability to relate to and deal with people in situations beyond receiving instructions. Must be adaptable to performing under stress when confronted with an emergency.
  4. Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; and to interpret an extensive variety of technical instructions in mathematical or diagrammatic form. Is able to deal with several abstract and concrete variables. Requires the ability to apply principles of rational systems in order to solve practical problems and deal with a variety of concrete variables.
  5. Ability to meet consistent attendance. Ability to interact with colleagues, supervisors, and customers face to face.


Typical office environment.


In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity.  Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


Case Western Reserve University has implemented a COVID Vaccination policy requiring evidence of COVID-19 vaccination for all students, faculty and staff with an on-campus presence. Religious and medical exemptions may be provided in accordance with applicable federal and state laws. For more information go to: Applicants may contact the Office of Equity at 216-368-3066 / for information regarding religious or medical exemptions as an accommodation.


Case Western Reserve University provides reasonable accommodations to applicants with disabilities.  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation.  Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.


We invite interested, qualified applicants to browse our website at for job ID 9051.