University at Albany — Manager, Enterprise Applications

About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany’s broad mission of excellence in undergraduate and graduate education, research and public service engages a diverse student body of more than 17,900 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State’s capital, the University is convenient to Boston, New York City and the Adirondacks.

Job Description:
Information Technology Services at the University at Albany seeks applicants for a Manager, Enterprise Applications. The successful candidate is passionate about assessing and improving the local and enterprise-wide applications supporting the University’s administrative and business needs. The Manager provides direct supervision to the ITS Administrative and Business Services group, which is responsible for developing technical solutions for the University’s business processes and services. S/he/they fosters strong relationships with campus partners in order to build and implement new system functionalities, lead development and upgrade projects, and set standards and quality control for applications that align to the University’s strategic goals.

Duties & Responsibilities:

  • Establish and maintain effective customer relationships with business offices across the University
  • Develop and maintain an understanding of how technology enables the administrative and business functions of the University
  • Directly supervise the ITS Administrative and Business Services group, which includes business analysts, programmers, and application configuration managers
  • Oversee the software development lifecycle and application support for all enterprise business systems including the Enterprise Resource Planning (ERP) system (PeopleSoft) including configuration, customization, scripting, integration, testing, etc.
  • Optimize the use of highly complex enterprise systems in support of business processes
  • Coordinate the identification of business requirements
  • Manage application implementation, upgrade, and enhancement/customization projects
  • Supervise employees, including prioritizing and assigning work; conducting performance evaluations; hiring/termination; and professional development/improvement recommendations
  • Develop and administer approved budgets; implement and allocate resources
  • Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation

Minimum Qualifications:

  • Bachelor’s Degree from a college or university accredited by a U.S. Department of Education or internationally recognized accrediting organization
  • At least 5 years of professional experience in supporting or delivering IT applications
  • At least 2 years of IT supervisory experience
  • Experience leading/managing the development and deployment of applications in a business environment
  • Proven project management skills with demonstrated ability to collect business requirements and provide solution design and build processes
  • Excellent interpersonal skills and oral and written communications skills, as evidenced in prior positions and demonstrated throughout the recruitment process
  • Applicants must clearly address their ability to work with a culturally diverse population in their application or during the interview

Preferred Qualifications

  • At least 2 years higher education work experience
  • Five or more years of IT supervisory experience
  • Working knowledge of web-based software development, preferably PeopleSoft
  • Relevant certification(s) including ITIL Foundation, PMI PMP, PMI PBA, and/or CBAP
  • Experience managing, supporting, or delivering PeopleSoft Campus Solutions or comparable student information system
  • Proven application, programming, and systems analysis skills

Additional Information:
Professional Rank and Salary Range: Assistant Director of Computing Services, SL-5

Special Notes: Visa sponsorship is not available for this position.

This is an on-site position. This position is not eligible for remote work. 

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three years; and disclosures regarding the University’s current campus security policies. The University at Albany’s Annual Security Report is available in portable document format [PDF] by clicking this link

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at


Please apply online via

Application Instructions:
Applicants MUST submit the following documents: 

  • Resume
  • Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
  • Names and contact information for 3 professional references

Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).

This posting will remain open until the position is filled.