Johns Hopkins University — IT Sr. Manager

IT Sr. Manager


The Department of Digital Research and Curation Center seeks an IT Senior Manager who will be responsible for the day-to-day provision of a range of IT services for a department or unit, or responsible for a single function for the university, health system or both. This role also works with departmental administrative and/or academic leadership or senior IT leadership to develop and implement plans for service delivery in support of organizational operations. This person is responsible for representing departmental leadership in divisional and interdivisional meetings related to IT policies and operations as well as leading projects of varying complexity, which may include those requiring multi-disciplinary coordination and significant vendor collaboration.

The IT Senior Manager has day-to-day responsibility for a variety of technologies and applications with a focused customer base, or a focused set of technologies with a wide and diverse customer base. They will supervise frontline IT professionals, will act as a resource for staff including technical guidance, and may have some hands-on responsibilities and are recognized as an expert in group's supported technologies.

Job Scope/Complexity:

Twelve staff comprised of IT professionals as direct reports, which includes Senior Software Engineers, Systems Engineers and Project Managers. Develops operating budget and participates in the setting of budget priorities in area of responsibility. Leads projects which vary in complexity and may involve coordination and collaboration with other IT groups at JHU/JHHS as well as outside vendors.

Specific Duties & Responsibilities:

The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Planning & Controlling

  • Provides input and recommendations to and/or formulates plans. Takes direction from leadership to implement those plans for the success of the unit.
  • With an awareness of organization's needs as well as the larger technology landscape of the institution implements technology solutions that meet departmental needs.
  • Helps establish budgetary goals, and provides input towards priorities. May develop IT operations budget.
  • Participates in the establishment of technology policies and practices and implements them to ensure security and regulatory compliance.

Relationship Management

  • Represents organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution.
  • Manages the customer relationship and satisfaction as well as adherence to service level agreements.
  • Creates and promotes a culture of excellent customer service.
  • Maintains relationships with customer base to better understand their needs and address organizational goals.
  • Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
  • Maintains relationships with technology vendors for the department.

Project/Product Responsibility

  • Within functional scope has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function.
  • Is responsible for multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion.
  • As necessary actively participates in group's delivery of services.

Staff Management

  • Recruits, develops, retains, organizes and manages performance of staff.
  • Assigns tasks, monitors progress and provides guidance.

Minimum Qualifications (Mandatory):

  • A Bachelor's degree. Additional experience may be substituted for education.
  • Seven years related experience. Additional education may be substituted for experience
  • Some management/supervisory experience.
  • Applicants must possess proven written, verbal and interpersonal skills and must be able to exercise judgment with minimal supervision.
  • They must have advanced experience with the range of supported technologies.
  • Project management experience is desirable.

Knowledge, Skills & Abilities (KSA's):

  • High level knowledge of all technologies within area of responsibility
  • Track record of collaboration with peers, colleagues and lower level staff
  • Proven ability to prioritize work and ensure projects and workloads are completed on time while maintaining high morale
  • Ability to prioritize conflicting demands
  • Excellent written and oral communications skills
  • Politically aware and able to maintain confidentiality
  • Demonstrated excellent customer service skills
  • Understanding and experience with open-source software development

JHU Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.

Classified Title: IT Sr. Manager
Working Title: Manager of the Digital Research and Curation Center (DRCC)
Role/Level/Range: L/04/LF
Starting Salary Range: $92,570 – $127,270 annually (commensurate with experience)
Employee group: Full Time
Schedule: Mon – Fri, 8:30am – 5:00pm
Exempt Status: Exempt
Location: Homewoord Campus or Remote
Department name: Digital Research & Curation Center
Personnel area: Libraries

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza (“the flu”) season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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To apply, visit https://jobs.jhu.edu/job/Baltimore-IT-Sr_-Manager-MD-21218/759857500/

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