Santa Clara University — Health Insurance Coordinator

Health Insurance Coordinator

Position Title:Health Insurance Coordinator

Position Type:Regular

Salary Range:
$21.06 per hr – $24.21 per hr; commensurate with experience

Pay Frequency:Hourly
POSITION PURPOSE: The Student Health Insurance Coordinator is a member of the Student Health Services (SHS) and Counseling and Psychological Services (CAPS) team of professional staff. Together this team practices in the unique environment of college health and directly contributes to student success by delivering integrated mental healthcare to SCU students utilizing the services of the Cowell Center. The Student Health Insurance Coordinator provides the highest quality of administrative health insurance work to students, staff and faculty while supporting the vision of the University to make student learning a central goal of the Center. The Student Health Insurance Coordinator serves as a focal point for parents regarding the Student Health Insurance Plan. The Student Health Insurance Coordinator works closely with Gallagher Student Health and Special Risk, Santa Clara's Student Insurance Broker.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Critical Office Duties:

  • Manage the quarterly health insurance waiver and enrollment process with Gallagher Student Health, IT and Bursar Office.
  • Ensure timely and accurate billing of insurance premium to student accounts.
  • Provide timely and accurate health insurance waiver and enrollment communication to students on a continuous basis during the waiver process.
  • Provide timely and accurate health insurance waiver and enrollment information to various schools on campus ensuring calendars and bulletins are updated as requested.
  • Reconcile the quarterly invoices from Gallagher Student Insurance ensuring accurate student accounts billed against Gallagher enrollment.
  • Acts as a liaison to students and parents on the health insurance plan questions, charges and claims.
  • Create and update the annual SCU waiver and enrollment calendar working with IT and Bursar Office.
  • Work with Gallagher and IT on updating the annual SHIP Communication and Implementation Schedule.
  • Manage Cowell Center's Office Visit Fee Waiver Program by working with Financial Aid and the Bursar Office to ensure appropriate fee reversal
  • Work closely with Cowell Center Director on any special situations with SHIP.
  • Review Denied waivers for corrections or enrollment into the SHIP plan and post charge to student account, as appropriate.
  • Provides assistance to Santa Clara University staff and faculty with SHIP questions.

Primary Office Duties:

  • Participate in Law Fair and Orientation, as requested.
  • Participate in New Student Orientation session with students.
  • Participate in New Student Orientation session with parents.
  • Assist student with specific insurance claim questions and/or billing.
  • Respond to requests and information regarding SHIP.
  • As requested, work with Cowell Center SHS and/or CAPS
  • Work with Gallagher Student Insurance in setting up meetings with Student

Insurance Committee throughout the academic year.

  • Update the SHIP section of the annual Terms and Conditions for IT
  • Ensure IT sends appropriate files to Gallagher on a timely basis, i.e., pre-pop, insurance

enrollment and waiver.

  • Ensure Student Insurance website is accurate and updated.

3. Financial Responsibilities

  • Research and correct inaccurate insurance charge postings, i.e., student no show.
  • Work with the Bursar office to maintain health insurance excel spreadsheet for special health insurance charges or reversals, i.e., student loses coverage requests school's plan and needs to be charged, student completed waiver but system did not reverse automatically.
  • Follow up and work with Gallagher Finance on questions, issues and corrections with quarterly invoices.
  • Reconcile accuracy of Petition to Add insurance enrollments and charges throughout the year.

4. Departmental Development

  • Actively and collaboratively support the mission, goals, and initiatives of the Cowell Center.
  • Observe all Cowell Center policies and procedures.
  • Keep abreast of changes in the Cowell Center and how they may affect the departments within the Cowell Center.
  • Conduct all work activities with respect for rights and wishes of clients, families, and co-workers.
  • Attend scheduled staff meetings.
  • Serve on departmental committees as appropriate.
  • Maintain cooperative interactions with other support and clinical staff.
  • Display a positive attitude within the Cowell Center and across departmental lines to contribute to staff morale and overall customer satisfaction.
  • Participate in departmental performance improvement activities.
  • Develop and foster relationship and trust with employees and the SCU Community.
  • Work individually and as a team in a collegial, respectful, and professional manner.
  • Demonstrate collaborative practice with team members utilizing conflict resolution and chain of command as necessary.

OTHER DUTIES AND RESPONSIBILTIES:

Collaborate and appropriately consult with Director and Managers of the Cowell Center. Provide advice, consultation, and support in the development, implementation and evaluation of department wide policy. Engage in university outreach as deemed appropriate. Remain knowledgeable of best practices in the office management of University Counseling Centers and Student Health Services. Perform other work-related assignments as assigned and/or required.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

Commitment to understand and support Santa Clara University's distinctive Jesuit tradition and educational vision and willingness to model institutional values of service to others, community, and diversity. Commitment to understand, support, and model the values of a Jesuit, Catholic university as they relate to Counseling and Psychological Services. Santa Clara University is committed to Inclusive Excellence, therefore, it is vital all candidates seeking employment be committed to and demonstrate skills, knowledge and awareness to serve the unique needs of our diverse campus community.

PHYSICAL DEMANDS:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

  • Considerable time will be spent at computer terminal.
  • May be required to travel to other buildings on the campus.

WORK ENVIRONMENT:
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

  • Typical Student Health Services and Counseling Services office environment.
  • Mostly indoor office environment with windows.
  • Offices with equipment noise.

KNOWLEDGE:

Demonstrated ability to use technology in improving the delivery and evaluation of programs and services. Demonstrated knowledge in addressing the needs of a diverse student population.

SKILLS:

Demonstrated presentation skills and ability to communicate effectively in both written and verbal form with a variety of people including students, faculty, staff, alumni, and parents. Demonstrated skills in office management and establishing a friendly office environment.

ABILITIES:

Ability to interact effectively with diverse constituencies and maintain confidentiality when required. Ability to work well both individually and as a part of a team in a collegial, respectful, and

professional manner.

EDUCATION AND/OR EXPERIENCE:
Bachelor's degree, preferred. Prior college or university student health insurance management experience, preferred. Prior experience addressing the needs of a diverse student population, preferred.

Minimum experience of 2 – 4 years, preferred.
EEO Statement
?Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Belinda Guthrie, Director of Equal Opportunity and Title IX, 408-551-3043, bguthrie@scu.edu, www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

To view the full job posting and apply for this position, go to https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/job/Santa-Clara-CA/Health-Insurance-Coordinator_R1165

jeid-129cfb9ea006694daeb2b0bd28b5af84

APPLY NOW: https://apptrkr.com/2227651

Related: