The University of North Carolina Wilmington — Director, Watson College of Education – Office of Student Advising

Brief Summary of Work for this Position
The oversight and management of the Watson College of Education (WCE) – Office of Student Advising and Integrated Leadership and the Onslow County Extension Campus advising office. In serving education students, the Director for WCE Office of Student Advising must maintain a commitment to providing education students with the resources and support to assist them in achieving WCE admission, UNCW retention, and graduation in a timely manner.

The primary purpose of the director position is to provide leadership Student Advising and Integrated Leadership (SAIL), manage its workflow and ongoing operation, act as a liaison with other areas of campus, and maintain equitable and inclusive practices within all aspects of the work of the SAIL team. The job holder will ensure that the SAIL Office functions efficiently internally and effectively serves administrators, faculty, staff, and students. WCE student enrollments are increasing, and the job holder will prepare for and manage the anticipated corresponding growth.

Responsibilities include, but are not limited to:

  • Collaboratively develop, implement, and expand inclusive policies, programs, and practices adapted to the needs of a diverse and evolving student population.
  • Plan and oversee SAIL Office operations, including active collaboration with the extension site office.
  • Organize SAIL tasks and delegate work.
  • Supervise direct reports.
  • Advocate for advisors, staff, and students.
  • Ensure presence of at least one WCE Academic Advisor for Main Campus SAIL Office during all regular university business days.
  • Prepare and maintain accurate, complete, and confidential records and reports with deep knowledge of Banner, SSRS, DegreeWorks, WebNow, Starfish, SharePoint, Microsoft Teams, TaskStream, and Zoom (training available for UNCW software systems).
  • Maintain current knowledge of changes in programs, processes, and policies that affect students or team functions.
  • Work with diverse faculty across program areas to ensure that policies, procedures, and program requirements are consistently explained and appropriately stewarded.
  • Collaborates with other departments and offices inside and outside the WCE.
  • Coordinates advising training for advisors, faculty, and staff as needed.
  • Coordinates and participates in transfer orientation.
  • Communicate timely and relevant information to administrators, faculty, staff, and students as needed.
  • Serve as the point of contact in WCE for advising, student engagement, and other relevant issues within the college.
  • Provide accurate and timely advising to support students from matriculation to degree/licensure completion, particularly those at academic risk.
  • Maintain accurate and up-to-date advising records.
  • Manage end of term processing for WCE students including supervision of degree audit clearance, coordinating Appeals Committee, identifying students for probation, dismissal, reinstatement, and Dean’s List.
  • Oversee and collaboratively seek to improve methods for dealing with registration, admission, transfer, substitution, transient and study abroad, end of term actions (probation, dismissal, reinstatement, Dean’s list preparation), graduation, add/drop, withdrawal, extension site functions, and other process issues.
  • Develop and maintain annual assessment cycle to ensure that a comprehensive assessment plan is established and executed each year for the SAIL Office.
  • Serve on assigned committees and the WCE Leadership Team.
  • Support Academic Affairs and Student Affairs initiatives or tasks as needed.

Minimum Education and Experience Requirements

  • Master’s Degree in education, academic advising, student affairs, or related field.
  • A strong commitment to equity and inclusion with an action orientation to increase cultural literacy and the diversity of our students.
  • Demonstrated evidence of ways professional knowledge, skills, and experience contribute to building and sustaining equitable, diverse, and inclusive communities.

Preferred Education, Knowledge, Skills & Experience 

  • Experience in university student services or academic advising, or related field, is highly preferred. 
  • Experience with programs and initiatives to support and retain a diverse student community.
  • Experience in office and staff supervision. 
  • Knowledge of university system and processes. 
  • High degree of inter-cultural competence.
  • Excellent written and verbal communication skills.
  • Ability to lead initiatives to advance equity and inclusion practices.
  • Ability to work well with diverse student, faculty, and staff populations. 
  • Demonstrated commitment to and experience in quality customer service. 
  • Ability to set priorities and balance multiple concurrent tasks. 
  • The job holder also needs to be able to solve problems, exercise judgment, maintain a high level of accuracy, lead others as a team, use discretion with sensitive records and information, and work effectively under time constraints.

Primary Purpose of Organizational Unit
The Office of Student Advising and Integrated Leadership (SAIL) is the central academic advising office for the undergraduate students of the WCE, including students pursuing education degrees through Distance Education coursework offered at the Onslow County Extension Campus.

College/School Information
The Watson College of Education (WCE) (www.uncw.edu/ed) is a rapidly growing college with over 65 tenure-track faculty members working in undergraduate and master’s programs in the Department of Early Childhood, Elementary, Middle, Literacy and Special Education and the Department of Instructional Technology, Foundations and Secondary Education, and master’s and doctoral programs in the Department of Educational Leadership. It offers several international study programs, a newly developed laboratory school, and maintains partnerships with numerous school districts, community colleges, and colleges/universities in the region.

The Watson College of Education is committed to the essential and vital work of building a diverse professional community that — with intention and conviction –has at its center the inherent value of equity, inclusion, and social justice. As a college of education, we must be committed to the intrinsic value of all learners in all communities, who represent the totality of who we are as human beings. As we build, we must also dismantle racist and colonizing structures and practices in our college, at our university, and in our world. Therefore, we seek colleagues who will contribute to our commitment to diversity, equity inclusion, and social justice by sharing in our ongoing work and struggle to create the college and professional community our world needs.

University Information
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Please apply online at https://jobs.uncw.edu/postings/19444

Special Notes to Applicants
Candidates will provide a cover letter speaking to their interest in the position and relevant experience and credentials. In the cover letter candidates should speak specifically to the ways their professional knowledge, skills, and experience will contribute to building and sustaining equitable, diverse, and inclusive communities.

EEO Statement
At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

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