Mercer County Community College — Director of Financial Aid

DIVISION/DEPARTMENT: Enrollment Management/Financial Aid Office
UNION AFFILIATION: Professional Staff Federation, AFT Local 4537
REPORTS TO: Dean of Enrollment Management and Student Experience
REVISED DATE: September 24, 2020
APPROVED BY: Vice President for Human Resources

The Director of Student Financial Aid is responsible for developing financial aid strategies that are consistent with the student success objectives of the College, within the framework of federal and state regulations. The Director will administer financial aid, financial literacy, and student employment programs that support the recruitment and retention of students through appropriate awarding strategies. The Director will establish and maintain a service-oriented financial aid team that is committed to creating an excellent student experience. The Director will also ensure accurate and secure student financial data, providing timely information to students and families, serve as a compliance officer for Title IV federal aid and state regulations and provide demonstrated leadership in the use of new and existing technology.


  • Responsible for all operations of financial aid including budget, program direction, policy and procedure implementation, training, reporting, and overall effectiveness of Student Financial Aid.
  • Devise and implement packaging policies and procedures for awarding institutional aid and interpret and implement federal and state regulations pertaining to compliance.
  • Responsible for ensuring the institution is in compliance with regulations related to federal and state financial aid programs. Assist with audit preparation and provide information to the auditors as requested.
  • Complete all Federal Reports – Fiscal Operation Report and Application to Participate in Federal Programs (FISAP), Eligibility and Certification Report (ECAR), etc.
  • Oversee staff in guiding students and families through all stages of financial awards via interpersonal counseling, publications, workshops, and correspondence with a keen eye towards constituent service.
  • Select, train, supervise, and evaluate all staff, with responsibility for meeting all communication, and state and federal compliance goals.
  • Develop and coordinate programming and advising tools related to financial aid and financing options, including Open House and orientation sessions, entrance and exit counseling, and financial literacy workshops.
  • Provide oversight for federal work study and non-work-study student employment programs.
  • Serve as the primary point of contact for all matters that pertain to FA processes, and ensure functional testing for new and existing queries and software is outlined and executed. 
  • Work closely with key stakeholders and IT to design, develop and maintain continuous improvements/automation for Federal Program operations/processes. 
  • Provide strategic training to internal and external staff members on federal programs and R2T4 calculations, and coordinate with FA Systems, Finance and Student Accounts to identify and develop ongoing improvements to Title IV fund delivery methods. 
  • Serve as the primary point of contact for FA on all escalated students issues.  
  • Create and execute affordability strategies and financial literacy programs.  
  • Perform other related duties as assigned.

Other Skills and Abilities                   

  • Experience working with both traditional and non-traditional student populations.
  • Ability to analyze administrative and operational scenarios and reach practical business solutions to optimize available resources.
  • Demonstrated follow-through in implementing policy and procedural changes.
  • Extensive knowledge of all financial aid regulations, with the ability to develop compliant policies and procedures conducive to meeting enrollment and institutional goals; must have the ability to accurately interpret and apply federal and state regulations.
  • Demonstrated ability to build an efficient and effective office culture that serves students well and shapes, unifies, and empowers a team to provide highest levels of customer service. 
  • Advocates for staff, and for their continued training and professional development, with the ability to influence others through a positive attitude
  • Understands leveraging of technology in structuring financial aid awarding, processing, and promotion of financial strategies.  
  • Excellent interpersonal, verbal and written communications skills, combined with analytical competency, that can provide directive and persuasive initiatives and explanations
  • Decisive and solutions-oriented work style, positive attitude and is excited about working across all units of a high achieving campus environment.


  • Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. 
  • Building a Successful Team – Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.
  • Communication – Speaks and writes clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in departmental meetings.
  • Customer Service – Manages difficult or emotional customer situations.  Responds promptly to departmental needs; solicits feedback to improve service; Responds to requests for departmental service and assistance.  Meets commitments.   
  • Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences,
  • Delegating Responsibility –Allocating decision-making authority and/or task responsibility to appropriate other to maximize the organization’s and individuals’ effectiveness. 
  • Facilitating Change –Encouraging other to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.
  • Managing Conflict Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or
     more people.
  • Planning and Organizing – Planning and supporting the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.
  • Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
  • Stress Tolerance Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
  • Technical/Professional Knowledge and Skills – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

The Director of Financial Aid will supervise full time and part time office staff.

Bachelor’s degree from an accredited university in Education, Business Administration, or Management. 

Four to six years of progressive experience at a management/leadership level. Candidates must demonstrate a working knowledge of Colleague.  

Demonstrated experience of working with a variety of diversity people (faculty, students, and staff).  

Master’s degree.

Community College or Higher Education experience.

Experience in financial aid higher education administration and hands-on experience administering/managing federal aid programs.

Must have a valid Driver’s License

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Interpersonal Skills – Focuses on resolving problems, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control, remains open to others’ ideas, and tries new things. 

Language Skills – Ability to read and interpret documents such as safety rules, procedure manuals and instructions.

Mathematical Skills -Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Computer Skills -To perform this job successfully, an individual should have knowledge of and ability to use multiple software applications and programs, including Microsoft Word and Excel. 

Reasoning Ability – Ability to solve practical problems and deal with a variety on concrete variables in situations where only limited standardization exists.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk and hear.

The employee is frequently required to stand.

The employee is occasionally required to walk; use hands to finger, handle, or feel and reach with hands and arms.

Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Mercer County Community College does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, disability, handicap or other legally protected status in its provision of employment, education, and activities, or other services.

Mercer County Community College is an EEO/AAP Employer/Protected Veteran/Disabled

Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

Apply Online at