State University of New York at Oswego — Desktop Support Coordinator

The Department of Campus Technology Services at the State University of New York at Oswego invites applications for a Desktop Support Coordinator. This is a full-time, 12-month position.

Posting Date: January 17, 2020

Review Date:  Review of applications will begin immediately and will continue until the position is filled. 

Benefit Information: The State University of New York provides an excellent benefit package.  For more information on benefits for full-time United University Professions (UUP) professional staff, visit: https://www.suny.edu/media/suny/content-assets/documents/benefits/benefit-summaries/FTUUPbenefitsummary-Dec-2019.pdf or http://www.suny.edu/benefits/

Date of Appointment:  As soon as possible

Description of Responsibilities:
The Desktop Support Coordinator has overall responsibility for the efficient day-to-day support of faculty and staff computers, printers, and tablets for designated departments.  The Coordinator manages a team who work together to successfully configure, troubleshoot, install, and repair computers (both PC & Mac), printers, and tablets.  The Coordinator also works with the campus Facilities department to coordinate and then, with the in collaboration with the Desktop Support team, physically move desktop and desktop-related hardware due to construction and renovation projects.  The Coordinator will assist with faculty and staff computer lifecycle replacements, including generating quotes for new equipment, asset management including the recycling and disposal of equipment, and scheduling of third party vendors for delivery and repair of equipment.  As a leader within Campus Technology Services, the Coordinator of Desktop Support is expected to provide timely input into decisions affecting the operations and future directions of Campus Technology Services.  

Evenings and weekend work may be required.

SUNY Oswego works continuously to create an inclusive environment which respects, embraces, and promotes cultural safety, belonging, civil discourse, cultural humility, and other values and goals outlined in SUNY Oswego’s Strategic Diversity and Inclusion Plan (https://www.oswego.edu/diversity/). As such, the Desktop Support Coordinator will be expected to contribute to these efforts and possess communication and interpersonal skills necessary to engage effectively with an increasingly diverse community of students and colleagues.

Required Qualifications:

  • Bachelor’s degree at time of application
  • Minimum of two years of professional experience supporting computer software and/or hardware.  
  • Experience deploying desktop images.  
  • Computer, network, and printer troubleshooting and problem solving capabilities at the hardware and software levels for Windows and Macintosh based platforms.  
  • The ability to work well under pressure, have excellent customer service skills, and be able to work collegially and effectively in a team environment. 
  • Demonstrated commitment to diversity, accessibility, inclusion, social justice, and equal opportunity. 
  • Valid driver’s license 
  • Ability to lift up to 40 pounds

Preferred Qualifications:

  • Familiarity with ITIL processes for the best IT service management.  Familiarity with desktop support tools such as LANDesk, ServiceNow and Bomgar.  
  • Experience working with vendors on computer and printer hardware repairs.  Dell and Apple repair certifications. 
  • Experience working with a diverse population of community members.

To Apply Submit: 

  • Cover letter addressing qualifications,  including how you would take initiative to contribute to diversity, accessibility and inclusion or equity issues inside CTS or SUNY Oswego
  • Curriculum vitae/resume
  • Copies of unofficial transcript for required degree showing degree awarded and date conferred
  • Contact information for three professional references 

electronically to:  https://oswego.interviewexchange.com/jobofferdetails.jsp?JOBID=119903

If you have any questions about the position, please e-mail:

Michael Pisa, Search Committee Chair
michael.pisa@oswego.edu

Files must be complete (all documents in the application instructions submitted) to be considered.  Official transcripts are required at time of appointment. 

Visa sponsorship not available for this position.

Description of Department:  Campus Technology Services (CTS) is an integrated service organization caring for administrative computing, instructional computing, network services, technology user support and telecommunications. The department delivers a broad set of infrastructure, applications and services that are vital to the operation and mission of the College.

Description of SUNY Oswego: Founded in 1861, SUNY Oswego is a public comprehensive college located in Central New York on the beautiful shores of Lake Ontario, 45 minutes from Syracuse. Named one of “Top Up-and-Coming Schools” in U.S. News “America’s Best Colleges” in 2010, a Kiplinger’s “Best College Value” for 2015, and a “Best Northeastern College” by Princeton Review every year since the first edition in 2003, Oswego offers its 8000 undergraduate and graduate students preeminent academic programs in the arts and sciences, business, communications, and teacher education. The College’s success is built on providing students outstanding educational experiences with attention to a liberal arts and sciences foundation, practical applications, interdisciplinary approaches, independent scholarly and creative work, and skills for living in multicultural and global communities. The emphasis on faculty-mentored student research and creative projects is evidenced by Quest, a daylong symposium spotlighting original student research; a stipend program for students engaged in research and creative work; and the Global Laboratory, a STEM-based research abroad program at top-ranked universities around the world. SUNY Oswego is an unusually collegial and vibrant community and is in a time of wonderful opportunities with extensive facilities construction and renovation, a forward-looking strategic plan, and expanded outreach to regional, national, and international communities. 

Additional information about SUNY Oswego can be found at www.oswego.edu.

Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students.  We encourage applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim SUNY status, or criminal conviction. Please see our full non-discrimination policy https://www.oswego.edu/human-resources/non-discrimination-policy

In accordance with USCIS regulations, successful applicants must be legally able to work in the United States per the Immigration Reform and Control Act of 1986. 

Requests for reasonable accommodations of a disability during the application and/or interview process should be made to the Human Resources Office by calling 315-312-2230 or emailing hr@oswego.edu.   

For Campus Safety information, please see the Annual Security and Fire Report (Clery):  https://www.oswego.edu/police/annual-report.

SUNY Oswego is a smoke free/tobacco/e-cigarette free campus. Further policy details, including education and cessation resources, can be found at: https://www.oswego.edu/human-resources/sites/human-resources/files/tobacco_smoke_free_policy_final.pdf

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

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