Northeastern University — Associate Vice President and University Registrar

Northeastern University seeks an innovative, strategic, energetic and passionate thought partner to be the next Associate Vice President and University Registrar. Reporting to the Senior Vice Provost for Budget, Planning, and Administration the University Registrar will work in partnership with constituents across multiple campuses and be an advisor and influential leader in a dynamic service environment. The University Registrar is responsible for providing strategic direction, operational oversight, leadership, and management for the Registrar’s team. The University Registrar will lead, participate in and contribute to key, university-wide, strategic planning efforts and activities. The University Registrar plays a pivotal role in ensuring the integrity of student records – past, present, and future – and interpreting and upholding the academic policies that support student success and academic vitality at Northeastern University.

The Associate Vice President and University Registrar will provide critical leadership, advice, and support at the intersection of technology, business process, and policy to university leaders and campuses across the global network. The University Registrar will have responsibility for setting the strategic and operational vision and goals for the Office of the Registrar (OR), while also planning, prioritizing, advising, and managing the OR’s people and resources in alignment with the goals and mission of the University. The University Registrar will be a big-picture thinker and thought partner. They will collaborate and advise; influence policy, processes, and best practices; and participate in the development and execution of global campus and mobility programs, continuing education offerings, certificates, non-credit bearing education, and other innovative education delivery programs. 

The Associate Vice President and University Registrar will have 4 direct reports and a team of 40 under their management. This talented team shares responsibility for many services including academic records, registration services, classroom management and scheduling, enrollment verifications, transcript/degree audit and transfer affairs, system optimization and data analysis, reporting, project management, advising on related issues, and compliance with federal, state, international, and other regulatory agencies.

The University Registrar will have responsibility for:

  • Leading the office in its support for overall student success; overseeing the direction and operational excellence of the OR and overseeing connections between the office and the many global network constituents;
  • Overseeing the management, maintenance, and safeguarding of academic records for all students enrolled at the University; ensuring the accuracy, confidentiality, security, and integrity of records and of the Northeastern degree and certificate; 
  • Assessing and managing current and future technologies to ensure maximization of operations both within and outside the OR; including effective and optimal use of the current student information system, Banner 9, and related integrated systems;
  • Guiding and implementing new policies and procedures recommended through partnership with campus constituents; 
  • Serving as an active participant on a variety of academic committees and task forces; participating in discussions regarding current and future trends in opportunities and challenges related to enrollment, new programs, certificates, degrees, academic and records policies and procedures, and other related topics as they develop;
  • Proactively identifying opportunities and risks to the University and its students as it pursues the ambitions supporting Northeastern 2025;
  • Conducting regular outreach to constituents regarding the successes and roles of the OR; soliciting and incorporating feedback from the same group in a continuous self-improvement cycle for the office; 
  • Providing professional development and mentorship opportunities to staff within the OR; creating an internal learning program for the OR; managing and setting clear goals, objectives, and measures for the team; creating and encouraging an environment that values diversity of thought and experience, equity in involvement and contribution, and inclusive of each team member; and
  • Communicating and presenting to academic administration, faculty, and external campus partners.

Additional background requirements: 

  • Bachelor’s degree required; master’s degree or Juris Doctor degree is preferred.
  • Minimum of 10 years’ progressively responsible experience in a medium to large research university setting, experience in academic operations, and a demonstrated understanding of high-level customer service delivery and administrative partnership support for other administrative and academic offices, in a changing and complex global environment.
  • Familiarity with state and federal laws, including Compliance/Criminal Offender Record Information (CORI) and Family Educational Rights and Privacy Act (FERPA).

The full position profile can be found here. Northeastern University has engaged Koya Leadership Partners to help in this search. Please submit applications, expressions of interest, and nominations to Beth Schaefer and Josyanne Roche here.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.