Quinnipiac University — Chief Experience Officer

In its ambition to become the University of the Future, Quinnipiac seeks a dynamic, inventive, and innovative leader to serve as its inaugural Chief Experience Officer (CXO). Reporting to President Judy Olian and serving on her senior leadership team, the CXO will be a bold, strategic, data-informed, and savvy leader with deep experience in enrollment management, student affairs, retention, career services, student mental and physical well-being, and other student facing functions, commitment to diversity and inclusion, and passion for innovative thinking about how universities can best serve their students throughout the student life cycle. Working in close concert with the university’s chief academic officer, the provost, the CXO will unify all other parts of the university that touch the student experience, from recruitment to graduation, to ensure a consistently positive experience at every point. Guided by the new leadership of Dr. Olian, the CXO will join Quinnipiac at a pivotal moment as the university begins execution of  a new strategic plan, The University of the Future, that seeks to increase student diversity, raise student retention and graduation rates, deepen the quality of the student body and applicant pools, invest in graduate and undergraduate student life, and promote community engagement on and off campus.

The CXO’s central goal will be to create student-centric strategies that help Quinnipiac deliver an exceptional educational and developmental experience. This will require attention to students’ perceptions of and feelings about the university and the way these perceptions and  feelings are influenced by the totality of their university experience – everything beyond academics, from recruitment and attraction, to dorm life, registration, bill payment, career services, health and wellness services, interface with public safety and financial aid administration, to student life on campus. The focus of the CXO will extend far beyond enrollment management or customer service. The CXO will become, in effect, the advocate and champion for students’ experience and development as the CXO is tasked with ensuring that every university action contributes to positive engagement between the school and students.

Working in partnership with senior administrators, faculty, staff, students, alumni, the Board of Trustees, and community partners, the CXO will provide integrated leadership in the areas of recruitment and admissions, financial aid, and student life. The CXO will be a visionary, creative leader with the ability to set institutional priorities, steward the University’s resources, manage a large and diverse staff, and collaborate across campus with senior leaders to improve student attraction, well-being, retention and graduation rates. The ideal candidate will demonstrate a record of accomplishment in responding to national enrollment  trends at the campus level, guiding strategic planning processes, leading high-functioning teams, mentoring emerging leaders in the field, initiating innovative student-centric programming, promoting a culture of data-informed decision making, helping to ensure a multicultural, inclusive, and dynamic campus community, and capitalizing upon synergies among units on campus. 

Quinnipiac has retained Isaacson, Miller, a national executive search firm, to assist in this search. All inquiries, nominations, and applications should be directed in confidence to:

Daniel Rodas, Partner
Bryce Gilfillian, Associate
https://www.imsearch.com/search-detail/S7-329

Quinnipiac University, an Equal Opportunity Employer, has a strong commitment to the principles and practices of diversity throughout the university community and welcomes candidates who would enhance that diversity. Quinnipiac offers a great work environment, challenging career opportunities, competitive compensation, and a comprehensive benefit program.

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