Coastal Carolina University — Medical Records Manager

Student Health Services is currently accepting applications for the full time position of Medical Records Manager (Program Coordinator II). This position will manage a high volume, confidential medical records unit responsible for protected health information, patient scheduling, patient flow and financial records (cash collection/controls and deposits).  Position is also responsible for protecting clinical, social, and financial information from loss, tampering, alteration, destruction, and unauthorized or inadvertent disclosure.

Duties will include but not be limited to: developing and managing systems that monitor, evaluate and/or improve Health Information Management /cashier functions; serving as subject matter expert to staff for obtaining information or clarification about documentation standards, state and federal law and regulatory requirements relating to Health Information Management (i.e. FERPA, HIPAA, etc.); serving as internal privacy officer and respond appropriately to reported privacy violations; monitoring, interpreting and responding to changes in security and privacy laws, both federal and state; routinely assessing internal security risks and preparing mitigation plans; developing and/or implementing policies, procedures to ensure compliance with privacy and security regulations; heightened awareness of privacy and security policies and procedures through staff in-services; developing, implementing and administering privacy and security compliance monitoring programs; responsible for periodic review and revision of all Health Information Management related policies, procedures and guidelines; serving as a subject matter expert to staff for obtaining information or clarification on all matters related to private/public health insurance coverage, including school sponsored student health insurance plans; establishing procedures for marketing and distributing literature about school sponsored student health insurance policy; assisting students with enrollment; overseeing preparation and processing of health insurance claims according to industry standards; monitoring claim status and responding to follow-up inquiries from insurance carriers regarding claims; assisting with the preparation of specifications and negotiations of student health insurance coverage; establishing procedures for assisting students with coverage and/or claims questions; facilitating activities to meet identified learning needs of Health Information Management staff; coaching and counseling staff as required; ensuring written documentation is provided to support coaching and/or corrective action as appropriate; holding regular meetings with staff; maintaining adequate staffing levels based on need; ensuring completion of employee personnel management system planning and evaluation process within prescribed timeframe; coordinating University Immunization Compliance Program; providing accurate information to university officials, students, faculty, staff and general public (verbally and/or in writing) about SC’s immunization requirements and CCU’s religious and medical exemption policy; communicating appropriately and serving as SHS liaison with other departments (Registrar, Enrollment/Management, etc.) on matters pertaining to immunization compliance program; receiving, reviewing and processing immunization forms; maintaining current knowledge of SC statutes regarding immunizations; maintaining/creating a filling system for immunization documents; utilizing electronic health record and Data Tel to track immunization compliance; collaborating with others to develop relevant continuous quality improvement initiatives; identifying, communicating and coordinating activities to address opportunities to improve Health Information Management; and using electronic health record to generate relevant patient and clinical management reports as requested by team leaders, Director or designee.

Requirements: Bachelor’s degree and related experience are required.  Bachelor’s degree in medical record science and two years of experience in working in a medical record department of an inpatient/outpatient facility including two years in a supervisory or administrative capacity are preferred.

Successful candidate should also possess a thorough knowledge of principles and practices of medical record administration, medical terminology, diagnostic classification system and uses, and limitations of medical records; considerable knowledge of pertinent Federal, State, and local regulations governing records and reports of medical care, vital statistics and diseases, as well as Joint Commission Standards/AAAHC Standards for Ambulatory Health Care facility; ability to analyze and evaluate medical records, data and information, and apply standards, regulations, and laws to specific operating problems; ability to develop plans, procedures, and forms to improve the maintenance and content of medical records; ability to communicate effectively both orally and in writing on the promotion of more adequate and efficient medical record operations; ability to organize work, set priorities and follow through.

Coastal Carolina University is a public comprehensive liberal arts institution located in Conway, South Carolina, just nine miles from the Atlantic coastal resort city of Myrtle Beach. Coastal Carolina University enrolls over 10,000 students from 47 states and 61 nations. The University is accredited by the Southern Association of Colleges and Schools to award the baccalaureate and selective master’s degrees of national and/or regional significance in the arts and sciences, business, humanities, education, and health and human services, a specialist degree in educational leadership, and Ph.D. degrees in Marine Science and Education.

Coastal Carolina University is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, veteran status or disability in admissions, employment and in all of its educational programs and activities. We encourage individuals from underrepresented groups to apply.

Interested applicants should apply on-line at: or apply on-line in the Office of Human Resources and Equal Opportunity between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday. Candidates should submit online application with cover letter, resume and contact information for at least three professional references.  Review of applications will begin immediately and continue until positions are filled.

Program Coordinator II (AH40/102675), full-time position with benefits. SC State pay band 06. Primary work hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Must be flexible to meet special scheduling needs of the University.

Coastal Carolina University is an EO/AA Employer.