Columbia University Irving Medical Center — Director of Housing Services

Columbia University Irving Medical Center (CUIMC) provides international leadership in basic, preclinical, and clinical research; medical and health sciences education; and patient care. The medical center trains future leaders and includes the dedicated work of many physicians, scientists, public health professionals, dentists, and nurses at the Roy and Diana Vagelos College of Physicians & Surgeons, the Mailman School of Public Health, the School of Nursing, the College of Dental Medicine, the biomedical departments of the Graduate School of Arts and Sciences, and allied research centers and institutions. CUIMC is home to the largest medical research enterprise in New York City and State and one of the largest faculty medical practices in the Northeast.

With an enrollment of over 3,100 students, CUIMC’s 20-acre campus is located in Washington Heights, two miles to the north of Columbia University’s main campus, and overlooks the Hudson River. Among the most prominent buildings on the site are the 20-story Julius and Armand Hammer Health Sciences Center, the William Black Medical Research Building, and the 17-story tower of the College of Physicians and Surgeons. In 1989, The Presbyterian Hospital opened the Milstein Hospital Building, a 745-bed facility that incorporates the very latest advances in medical technology and patient care.

The director of housing services (director) develops and implements short- and long-range goals, objectives, strategic plans, and operating procedures for the Office of Housing Services. Reporting to the assistant vice president of campus operations, this senior leader is responsible for coordination of all residential services, property management, maintenance, development, and construction activities associated with a portfolio of seven residence halls and apartment buildings that house approximately 1400 residents, while also ensuring the office is contributing to the overall division objectives. The director provides direct oversight of occupancy management strategies and ensures effective marketing and retention activities to maximize occupancy and revenues. 

The director serves as a strategic resource, coach, university housing expert and a motivator while contributing to the operations of Columbia University Irving Medical Center Facilities. The successful candidate will provide leadership to two assistant directors, more than 40 full-time staff members (union and non-union), and six graduate resident assistants. The incumbent also plans and oversees a total budget of approximately $10 million dollars in revenues and operating expenses. 

The successful candidate will:

  • Provide strategic, innovative, and customer-centered leadership for the office;
  • Oversee all contract and leasing activities led by the assistant director of leasing services to ensure maximum occupancy of housing units at all times;
  • Oversee property management and building maintenance activities led by the assistant director of housing operations to ensure capital investment in critical assets and infrastructure is planned and allocated each year;
  • Use data, assessment and forecasting models to evaluate and improve programs, services, financial performance, and facilities;
  • Oversee the recruitment, selection, training and supervision of the graduate resident advisor staff;
  • Oversee the administration and optimal utilization of the housing management, property inventory, and work order technology solutions;
  • Ensure compliance with all relevant policies, procedures, standards, and laws and conduct regular policy reviews to align the office with compliance and other obligations;
  • In partnership with division and CUIMC colleagues, be accountable for the business and financial operations of the Office of Housing Services, including coordination of billing and revenue collection;
  • Collaborate with division and CUIMC colleagues to ensure high standards of safety, security, and risk management in campus housing facilities; and
  • Serve as a liaison for CUIMC and new faculty in need of housing; coordinate faculty with realtors to assist them obtain the best match for their housing needs.

A bachelor’s degree or the equivalent in experience required (master’s preferred), along with a minimum of ten years of progressive leadership experience in college/university housing or residential property management. Preferred candidates will also have significant experience with building operations and maintenance, including leading facilities improvement and capital renewal initiatives; selection, training, supervision, development and evaluation of department staff;  financial budgeting, reporting, analysis, and forecasting; developing and implementing organizational vision, strategy, and goals; and 

Additional knowledge, capabilities and experiences needed for success in the position include:

  • Ability to analyze, evaluate solutions, and make recommendations for change;
  • Experience leading emergency response planning and preparedness;
  • Excellent interpersonal communication and team building skills.
  • Demonstrated ability to juggle numerous and diverse activities, organizing and prioritizing appropriately to meet demands and expectations;
  • Strong customer service orientation;
  • Political acumen and skills in navigating complex environments and organizations; and
  • Ability to quickly learn local laws governing residential structures and living standards.

Review of applications will begin Wednesday, November 13, 2019, and continue until the position is filled. Applications, including a position-specific cover letter and resume, may be submitted online at Nominations for this position may be emailed to Michel Frendian, Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895.

Visit the Columbia University Irving Medical Center website at and CUIMC’s Housing Services website at 

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