University of Missouri School of Journalism — Director of Student Services

University of Missouri School of Journalism
Director of Student Services
Undergraduate Student Services

The School of Journalism at the University of Missouri-Columbia (MU), the flagship, land-grant, comprehensive research university of the University of Missouri System, seeks a Director of Student Services. The Director of Student Services is responsible for overseeing all areas of undergraduate student services for the School of Journalism including advising, admissions, academic actions and student success/retention initiatives. The director is responsible for supervision and development of online undergraduate degree programs.

The Director of Student Services represents and advocates for students within the School of Journalism and fosters strong and effective collaborative relationships with a wide range of students, staff, faculty and administrators at the School of Journalism, MU and externally. The Director of Student Services reports to the Associate Dean for Undergraduate Studies, advising administration and faculty on all policies and processes related to student success.

Founded in 1839, MU is the state’s largest university offering more than 300 degrees and certificates to nearly 31,000 students. The Missouri School of Journalism is recognized as one the world’s top leaders in journalism education. It is renowned for the “Missouri Method,” where students learn by doing in professional media outlets and strategic communication agencies.

The School demonstrates its commitment to inclusive excellence through its programs, research, creative works and service to the community. We promote a culture of innovation and continuous improvement in all of our activities. If you are someone who would like to help the School of Journalism advance this mission, we invite you to apply on our online site: and refer to job opening id #30686. For information about the School of Journalism, please visit: For information about the University of Missouri, please visit: and

Job Description Summary:
Responsible for overseeing all areas of Student Services including advising, admissions, academic actions and student success/retention initiatives. Responsible for supervision and development of online undergraduate degree program.

Job Duties:

  • Directs academic advising for School of Journalism to ensure equitable and inclusive environment that welcomes and supports all students
  • Supervises academic advisors, office staff and student workers
  • Supervises and directs development of online undergraduate degree program
  • Oversees student service components of new academic initiatives (e.g., new program development, distance education growth, transfer student initiatives)
  • Analyzes student data and predictive analytics to advise administration, faculty and staff on best practices for student retention and graduation
  • Maintains and develops effective communication tools and strategies for undergraduate student service information needs
  • Serves as journalism liaison with Office of the Registrar
  • Serves as ex-officio member of Journalism Curriculum Committee; advising faculty and administration on federal/state/university requirements
  • Oversees delivery of student outcome surveys
  • Directs and facilitates student retention efforts
  • Engages the student services team in professional development activities and best practices to create a welcoming and inclusive environment for students, staff and faculty
  • Coordinates academic actions, including appeals, dismissals, probation, dean’s list
  • Oversees all functions related to student records management and transfer/readmit applications
  • Oversees programming to support student engagement and academic success (e.g., Summer Welcome, Fall Welcome, Group Advising, Career Announcements)
  • Directs and supervises Student Services staff in concert with Director of Communications staff to facilitate convocation and commencement ceremonies
  • Collaborates with student recruitment efforts led by Journalism Outreach and Engagement Coordinator, including facilitating involvement of advising office in recruitment efforts as needed
  • Teaches and facilitates advisors’ teaching of student success courses, as needed
  • Maintains a limited ongoing advising caseload and engages in additional advising as needed (e.g., walk-in advising sessions, assisting with overflow as needed)
  • Advises school’s student organizations, as needed
  • Supports process of scholarships applications and awards, as needed
  • Provides support and guidance for faculty in School of Journalism on undergraduate student matters

Education and Experience:
A Bachelor’s degree, or the equivalent combination of education and experience from which comparable knowledge and abilities can be acquired, is necessary.

Preferred qualifications include a Master’s degree in related field; experience with academic advising in higher education; supervisory skills and experience; experience with student-facing programs in higher education; prior work with student engagement and retention initiatives; experience working in collaborative, team-oriented environments; strong communication skills; and effective project management skills.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.

To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.