Charter Oak State College — Information Systems Analyst

Position Title: Information Systems Analyst
Rank: Associate Director
Department: Information Technology
Supervisor’s Title: Director of Enterprise Systems

Summary:  The Information Systems Analyst supports, modifies, and maintains information systems with primary responsibility for Salesforce and related systems; analyzes and designs methodologies to create detailed specifications and complex software; works with users to define solutions to solve business problems. Also acts as primary technology liaison for all special project IT initiatives of the College.


  • Design and execute solutions for common challenges such as data mapping, object modeling, page layout design, and workflow rules within the context of the Salesforce platform and Jenzabar EX, JICS, PowerFAIDS, OnBase document imaging.
  • Create training materials and user documentation, and maintain ongoing documentation processes as needs evolve or features are added
  • Report writing to internal and system office customers
  • Creates, modifies and supports integrations between Salesforce and related systems.
  • Recommends third party applications to extend functionality of Salesforce platform to meet business objectives.
  • Support system upgrades including project management, testing, user training, department acceptance and support.
  • Works with various vendors to ensure system availability and functionality to support ongoing information system requirements.
  • Works with IS team to support applications and users. Responds quickly and professionally to help desk tickets.
  • Manages application level security
  • Maintains current knowledge of professional issues.
  • Performs related duties as assigned.

Qualifications:  Bachelor’s Degree Bachelor’s degree and a minimum of four (4) years of experience in systems analysis, Salesforce, database administration (Jenzabar EX preferred) and/or computer programming. Considerable knowledge of principles and techniques of systems analysis, design and development; computer programming; information systems; Microsoft SQL, and report writing. Experience translating business needs to technical specifications. Excellent oral and written communication and problem solving skills. Experience in preparing manuals, reports and documentation and writing and debugging computer programs. Preferred: Experience with visualforce, apex, Salesforce API and XML

See complete job description at and apply with cover letter and resume by June 3, 2019.