University of Wisconsin-Milwaukee — Area Coordinator of Residence Life Operations

The Area Coordinator of Residence Life Operations is a mid-level position reporting to the Assistant Director of Residence Life in the Department of University Housing. The position is responsible for providing vision, leadership and management to all functions of a 24/7/365 department security and service desk business operations within Sandburg Residence Hall, Purin Hall, Cambridge Commons, and Riverview Residence Hall.

The position is also responsible for managing the entire training program for the area of Residence Life. The training program is an ongoing commitment to ensuring full-time and student staff are provided effective training and development methods that support the mission and vision for the department.

With a staff of nearly 60 student employees to supervise, the position will be required to coordinate training, evaluation, pay increases, terminations, and selection for a transient staff. The position will serve on the administrative duty response team which requires being on call nights, weekends, and holidays to respond to high-level student and guest behaviors (mental health, suicide ideation, sexual assaults, and AODA violations).

Minimum Qualifications

  1. Bachelor’s Degree from an institution accredited by the Council for Higher Education Accreditation or commensurate experience
  2. Experience supervising in an educational or customer service oriented environment
  3. Evidence of the ability to problem solve and make high-level decisions
  4. Evidence of the ability to plan and organize a 24/7/365 operation

Preferred Qualifications

  1. Master degree in in Higher Education, College Student Personnel, or related degree
  2. Experience managing security or desk operations in a higher education environment
  3. Experience planning and implementing a training and development program
  4. Experience providing leadership

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