University at Albany — Director, Academic, Administrative, and Research Services, ITS

About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany’s broad mission of excellence in undergraduate and graduate education, research and public service engages a diverse student body of more than 17,900 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State’s capital, the University is convenient to Boston, New York City and the Adirondacks.

Job Description:
The Director of Academic, Administrative, and Research services is responsible for delivery of the large subset of IT services that target three focus areas: teaching and learning, research, and administration and business. The Director, reporting to the CIO, leads approximately twenty staff in Information Technology Services (ITS). The successful candidate ensures that ITS builds relationships with customers in these focus areas, understands and anticipates their needs, and delivers effective and efficient services and solutions.

The Director oversees the delivery of customer-facing IT services and solutions across all divisions of the University. The Teaching and Learning category includes service areas such as Learning Management Systems and Technology-Enhanced Spaces. The Research category includes service areas such as Research Computing and Advanced Applications. The Administrative and Business service category includes service areas such as Student Information Systems and Finance, HR and Procurement. The Director, having oversight of these 20+ service areas, has an interactive and visible role and stays well connected with the University’s needs for each.

Key to the services within these target areas are: customer engagement, requirements gathering, solution design, testing, communication, and customer satisfaction. The Director ensures that ITS’ efforts for the University in these target areas remain in alignment with strategic goals. Success of the services within the Director’s scope of responsibility is also dependent on other groups in ITS. The Director works with his/her management team and staff, as well as other directors to monitor and continuously improve collaboration, interaction and handoffs among ITS groups.

Primary Responsibilities:

  • Overall responsibility for understanding and anticipating the University’s strategic and operational needs for service areas in scope and prioritizing their successful delivery with limited resources
  • Ensure that teaching and learning and research services are designed, aligned, and presented to faculty in a coordinated and comprehensive fashion
  • Work with the Project Portfolio Manager and the Associate CIO for Strategic Communications to institute campus advisory groups that collect project prioritization input for services within scope
  • Ensure that managerial direct reports and their staff successfully follow ITS’ ITIL service management implementation to capture and manage service requests, incidents, problems, and projects for services within scope
  • Work with the Service Portfolio Manager to ensure that all customer requests associated with the administrative and business, teaching and learning, and research service categories map to clearly defined service areas
  • Work with the Service Portfolio Manager and the Project Portfolio Manager to institute campus advisory groups that collect project prioritization input for services within scope
  • Maintain currency on service, application and data management trends and best practices
  • Serve as Service Owner for some or all services within scope; continuously review service strategy and improve service design

Minimum Qualifications:

  • Bachelor’s degree from an accredited institution of higher education from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization
  • At least 7 years’ IT management experience with supervisory responsibilities
  • Evidence of strategic thinking, experience leading application delivery projects, and strong customer service skills
  • Demonstrated familiarity and understanding of the work involved with delivering a broad range of IT services and solutions
  • Excellent interpersonal skills and oral and written communication skills as evidenced in prior positions and demonstrated throughout the recruitment process
  • Familiarity with ITIL principles of IT service management
  • Applicants must address their ability to contribute to UAlbany’s diverse, inclusive environment.

Preferred Qualifications:

  • Master’s degree from an accredited institution of higher education from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization
  • At least 3 years higher education work experience
  • At least 3 years experience managing IT projects
  • Success in the implementation and/or support of PeopleSoft or Banner ERP system
  • Relevant certification(s) including ITIL Foundation, PMI PMP, PMI PBA, or CBAP

Additional Information:
Professional Rank and Salary Range: Director, Managerial/Confidential (MP3), $130,000

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three years; and disclosures regarding the University’s current campus security policies. The University at Albany’s Annual Security Report is available in portable document format [PDF] by clicking this link

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at


Please apply online via

Application Instructions:

Applicants MUST submit the following documents:

  • Resume/CV
  • Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
  • List of references

Note: After submitting your resume/CV, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).

Closing date for receipt of applications: March 4, 2019