Clark University — Director of Financial Aid

Located in the heart of New England in Worcester, Massachusetts, Clark University promotes a rigorous liberal arts curriculum within the context of a research experience that addresses social and scientific challenges on a global scale. Clark’s focus is to teach students to become imaginative, engaged citizens of the world and to advance the frontiers of knowledge and understanding. With a total enrollment just over 3000, Clark offers 33 undergraduate majors, 17 master’s programs, 6 certificate, and 9 doctoral programs, as well as approximately 50 study abroad programs. It is one of 40 colleges in the Colleges That Change Lives (CTCL) association. 

Worcester is the second-largest city in New England and it is now shaping a new legacy around modern-day revolutions in biotech, higher education, health care, and the arts. The city found its footing as a manufacturing giant and has since evolved into a hub for eclectic cultural offerings and dynamic professional opportunities, and it is home to 11 colleges and universities.

Reporting to the Vice President for Admissions and Financial Aid, the Director of Financial Aid is responsible for the overall management and administration of all student financial aid as well as the operation of the Financial Aid Office. The director is responsible for the awarding and disbursement of the annual financial aid expenditures of approximately $60 million, which includes an institutional aid budget of $47 million. Supervising a staff of four who provide service for the undergraduate and graduate financial aid applicants, the director will hire, train, and provide professional development opportunities and mentoring to all financial aid staff members. The director will be expected to work closely with institutional colleagues to meet enrollment and retention goals and to be an effective collaborator, working with partners across campus to develop and implement policies regarding the awarding of institutional aid in a manner that supports and promotes Clark’s enrollment and student success goals. In collaboration with the Vice President, the director is responsible for the development, oversight, and implementation of the financial aid leveraging strategies, financial aid policies, and awarding practices to ensure the efficient and strategic distribution of aid. Additionally, the Director of Financial Aid will demonstrate by example a clear commitment to providing excellent customer service, reinforcing Clark’s commitment to student-centered education and development. They will be a champion for promoting the financial literacy of students and families as it relates to student financial aid. The Director of Financial Aid will be a key member of the division’s leadership team, alongside the Vice President, the Director of Admissions Operations and Analytics, and the Director of Admissions Outreach. With this team, they will participate in strategic planning, divisional goal setting, and support the continuing improvement and development of the Admissions and Financial Aid division. Specifically, the Director will be expected to:

  • administer a financial aid program that offers personal and quality service to all Clark students and their parents;
  • coordinate efforts with the Bursar, Registrar, Information Technology, Admissions, Graduate programs, and other offices on campus;
  • serve as the Chief Compliance Officer for Title IV federal aid regulations;
  • develop, implement, and manage financial aid strategies, policies, and procedures utilizing industry best practices and exceptional customer service to serve the University’s goals and ensure compliance with federal, state, and local regulations and statutes;
  • utilize net tuition revenue models to package financial aid; monitor and verify awards against budget recommendations for any needed corrective action;
  • ensure fiscal accountability in fund management, disbursement, and recovery by coordinating technology and information systems for effective administration of student financial aid funds;
  • oversee the verification of specific federal and/or state criteria, authorization of payment process, reconciliation with accounting office(s), and R2T4 in compliance with federal and state regulations and University policies, while utilizing industry’s best practices;
  • oversee the administration of all student loan programs, including calculations of eligibility, origination of applications, entrance/exit interviews, and serve as liaison to outside agencies; and
  • complete or direct completion of all external financial aid reports and surveys and serve as liaison with college auditors.

A bachelor’s degree and significant documented progressive experience in all areas of student financial aid management and operations as well as staff management within a financial aid office are required. In addition, expert knowledge of general financial aid systems, procedures, and federal and state financial aid regulations, as well as knowledge of basic management skills and counseling techniques, will be expected of the director. Sophisticated understanding and demonstrated experience with financial aid leveraging modeling, strong data/analytical skills, and expert utilization of data and current industry technology in support of the division’s goals and responsibilities will be expected of the director. Excellent interpersonal and management skills and exceptional written, verbal, and presentation skills will also be required.

Review of applications will begin March 29, 2019, and continue until the position is filled. A resume with an accompanying cover letter may be submitted via the Spelman Johnson website at www.spelmanjohnson.com/open-positions. Nominations for this position may be emailed to Kendra E. Dane at ked@spelmanjohnson.com. Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895.

Visit the Clark University website at www.clarku.edu

It is the policy of Clark University that each individual regardless of race, color, sex, sexual orientation, religion, national origin, age as defined by law, disability, or veteran status, shall have equal opportunity in education, employment, or services of Clark University.

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