University of Pennsylvania — Director of Clinical Operations, Division of General Internal Medicine

The Division of General Internal Medicine in the Department of Medicine at the Perelman School of Medicine at the University of Pennsylvania seeks candidates for an Associate or Full Professor position in the non-tenure academic-clinician track. Applicants must have an M.D. degree and have demonstrated excellent qualifications in education and clinical care. Applicants must be Board Certified in Internal Medicine. 

The Director of Clinical Operations for the Section of Hospital Medicine will be responsible for oversight of the medicine inpatient teaching and non-teaching services at the Hospital of the University of Pennsylvania (HUP), Penn Presbyterian Medical Center (PPMC), Good Shepherd Penn Partners (GSPP), a long-term acute care hospital. A key element of this position is assuring the delivery of excellent and consistent care across sites and collaborating with health system leadership in identifying, implementing and evaluating quality improvement efforts. This individual will build on a strong foundation of clinical and educational excellence that currently exists within the Hospitalist section and take a lead role in developing and executing the strategic plan for the group with focus on expansion of clinical roles within the health system. 

The successful candidate will be: clinically active; possess excellent interpersonal skills and mentoring skills; and have significant administrative ability and experience managing physicians and/or advanced practice providers (NP/PA). Experience and facility with a range of clinical scheduling/coverage models and ability to coordinate large groups of providers is essential. The ideal candidate will foster excellent working relationships with nursing and administration and work with Section Chief and other section leaders to build esprit de corps and a collaborative culture of provider engagement. The candidate will work closely with Division, Department and Health System leadership to improve and sustain high quality clinical outcomes, maintain high patient satisfaction scores, and improve satisfaction and retention of hospitalist providers. 

The Director of Clinical Operations will play a critical role in advancing the clinical and operational missions of the Section in alignment with Department of Medicine, DGIM, and University of Pennsylvania Health System (UPHS) strategic priorities. This individual will report directly to the Section Chief, will receive mentorship and career development from senior officers in the health system (e.g. CMO and COO level), will work closely with the Section Program Manager and Medical Directors at each of the above sites. 

Specific skills include: 

  • Experience managing physicians at a multi-site healthcare system preferred 
  • Outstanding leadership skills 
  • Excellent oral and written skills 
  • Advanced problem-solving skills 
  • Outstanding presentation skills 
  • Ability to work in a team environment 
  • Demonstration of professional competence and ethical standards that allow the individual to serve as a role model for other faculty, fellows, and resident physicians 
  • Academic experience as exhibited through research, educational, quality improvement, or informatics scholarship. 

We seek candidates who embrace and reflect diversity in the broadest sense. 

The University of Pennsylvania is an EOE. Minorities/Women/Individuals with disabilities/Protected Veterans are encouraged to apply. 

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