Interlochen Center for the Arts — Director of Institutional Effectiveness

Purpose of the Position
Under the direction of the provost, the director of institutional effectiveness utilizes their research, assessment, and data analytics expertise to develop, support, and refine institutional assessment goals. This includes assessing and improving a framework for admissions operations as well as supporting an enrollment strategy that leverages data to reach objectives for a diverse portfolio of programs, including summer arts programs, academy arts programs, and college of creative arts programs. This also includes developing an institutional approach to data collection and evaluation to support and facilitate strategic plans and data-driven decisions, including program review and assessment, marketing research, and other areas of assessment essential for the growth and development of the institution.

Position Summary
The director of institutional effectiveness leads data collection, integrity, management, and reporting, with a focus on increasing operational efficiency, enhancing systems, and identifying metrics and methodologies to advise and improve enrollment, accreditation, program review, and other institutional strategies. As well, the director provides an in-depth analysis of financial aid, tuition discounting, and other processes to forecast and improve enrollment and student success, as well as to facilitate the evaluation of existing, and development of new, programs.

The director collaborates across the institution, with special attention to enrollment, to evaluate and enhance admission and other processes that result in improved enrollment and other operations and positive growth for all programs. The director also works across the institution with all appropriate partners to lead assessment measures and improve reporting. The director is an expert in all relevant technology and in data analysis. He or she must perform at high levels of proficiency, expediency, and independence, while also remaining highly collaborative and being able to manage simultaneously many initiatives with multiple levels of complexity.

Problem Solving/Decision Making

  • Lead and develop the assessment and data analysis of the institutional enrollment function and other institutional functions, as appropriate
  • Utilize assessment expertise to inform and support the strategic direction and planning of the enrollment function and other key institutional areas
  • Develop and implement a vision in support of a culture of data-driven decision making
  • Improve institutional and enrollment systems and data processes
  • Enhance processes and framework for the admissions and enrollment function, and other institutional areas, as appropriate
  • Improve tracking of student cohorts to provide data in support of enrollment, recruitment, retention, and graduation


  • Bachelor’s degree in appropriate research or data analysis field; master’s degree preferred
  • Provide guidance and input to ongoing technology discussions and solutions
  • Five (5) years of experience in data analysis, data systems, and enrollment software
  • Experience in institutional assessment
  • Experience in research for accreditation or compliance
  • Experience in an educational institution preferred
  • Strong communication, analytical, and interpersonal skills

Knowledge, Skills & Abilities Required

  • Strong qualitative and quantitative research skills; expertise in data analytics, as well as in the enrollment/sales function
  • Expertise in Salesforce
  • Ability to translate data analysis to a general audience
  • Expertise in admission and enrollment systems
  • Expertise in academic and other forms of assessment
  • Outstanding oral and written communication skills, as well as strong interpersonal, and consensus-building skills
  • Strong capability to work collaboratively and collegially with a wide variety of constituents
  • Strong aptitude as a self-starter who achieves with minimal oversight
  • Aptitude for embracing diversity in individuals, perspectives, artistic styles, and more
  • Strong proactive approach to solving problems
  • Strong entrepreneurial and teamwork skills
  • Ability to develop and implement a vision
  • Ability to function effectively in a constantly changing environment

Instructions to Apply:
To apply, please visit