State University of New York at Oswego — Instructional Support Assistant

The Department of Extended Learning at the State University of New York at Oswego invites applications to fill a part time Instructional Support Assistant position. This is a 12 month part time position working 24 hours per week based in Syracuse, NY.

Posting Date: August 1, 2018

Review Date:  Review of applications will begin immediately and will continue until the position is filled. 

Benefit Information: The State University of New York provides an excellent benefit package.  For more information on benefits for part-time United University Professions (UUP) professional staff, visit: or

Date of Appointment: On / around August 20, 2018 (anticipated)

Description of Responsibilities: As a member of the Syracuse Campus team, the Instructional Support Assistant supports the instructional activities of faculty teaching at the Syracuse branch campus under supervision of the branch campus director.  Will coordinate the testing & proctoring efforts at the site and administer tests in a secure and supportive testing environment, ensure the integrity of the testing experience, comply with testing procedures and policies, create and share reports and troubleshoot issues as needed. The Instructional Support Assistant will supervise evening student assistant workers and instruct others in the operation of academic equipment, and collaborate with others to ensure smooth transition between day and evening classes and activities. 

Duties also include: Schedule & proctor tests, maintain attendee information, protect confidential information and coordinate with instructors, maintain knowledge of policies and procedures, communicate with students, coordinate with faculty and identify and address specialized needs for testing. Will check, verify identification, explain the testing process to testing candidates, compile and audit participant data. Supervise evening student assistant workers as they perform clerical support in the operation of the campus. Instruct and/or assist faculty and student assistants in the operation of instructional equipment, work as a team with the daytime office manager to ensure open communication, smooth coordination and transition between day and evening classes and activities and communicate verbally and in writing with Syracuse campus staff, faculty and students concerning course-related issues. 

In addition, will be expected to display a commitment to undergraduate and/or graduate education, and possess communication and interpersonal skills sufficient to work effectively with an increasingly diverse array of students and colleagues.

Required Qualifications: 

  • Associated degree by time of appointment
  • 3 years professional work experience 
  • Excellent interpersonal, verbal and written communication skills
  • Excellent prioritization and project management skills
  • Demonstrated sound judgment and customer service orientation
  • Excellent organizational and collaboration skills
  • Autonomous, flexible, problem-solving attitude
  • Experience in building and nurturing relationships with internal and external constituencies 

Preferred Qualifications: 

  • Supervisory experience
  • Higher Education industry experience
  • Experience administering and proctoring exams

To Apply:  Submit a cover letter addressing qualifications, resume, copies of unofficial transcripts for required degree showing degree awarded and date conferred or in process, and contact information for three professional references (only the three referees listed in your Interview Exchange application can be considered and contacted) electronically to:

If you have any questions about the position, please call or e-mail:  Dr. Kimberly Armani at 315-312-2323 or  

Description of Department:  The mission of the Division of Extended Learning is to expand access to the SUNY Oswego experience through the creation, delivery and support of innovative and responsive credit and non-credit programming for diverse audiences via multiple locations, modalities and services. We cultivate collaborative partnerships and provide superior customer service to ensure high quality, lifelong learning opportunities. The office coordinates offering of a variety of courses and subjects, credit bearing and non-credit bearing, for both nontraditional and traditional students at the Syracuse Branch Campus, Online, during Summer and Winter terms or at offsite locations. The Extended Learning Division is the home to the SUNY Oswego in the High Schools and Oswego County New Visions programs where eligible high school students are able to concurrently enroll in SUNY Oswego courses for college credit. Extended Learning also coordinates the offering of an “Intensive English” program each summer for students from around the world and English for Academic Purposes courses during traditional semesters. Professional development programs are available by contract, on site, or online. The Division is proud to have received numerous Veteran Friendly designations and provides services to active duty military and veterans online and face to face as a partner at the Jefferson Higher Education Center in Watertown, on Fort Drum and on main campus. We also provide services such as Testing and Proctoring, International Student Services, Non-Traditional Student Services and Room Rental at our Syracuse branch campus.

Additional information regarding SUNY Oswego’s Division of Extended Learning is available at

Description of SUNY Oswego: Founded in 1861, SUNY Oswego is a public comprehensive college located in Central New York on the beautiful shores of Lake Ontario, 45 minutes from Syracuse. Named one of “Top Up-and-Coming Schools” in U.S. News “America’s Best Colleges” in 2010, a Kiplinger’s “Best College Value” for 2015, and a “Best Northeastern College” by Princeton Review every year since the first edition in 2003, Oswego offers its 8000 undergraduate and graduate students preeminent academic programs in the arts and sciences, business, communications, and teacher education. The College’s success is built on providing students outstanding educational experiences with attention to a liberal arts and sciences foundation, practical applications, interdisciplinary approaches, independent scholarly and creative work, and skills for living in multicultural and global communities. The emphasis on faculty-mentored student research and creative projects is evidenced by Quest, a daylong symposium spotlighting original student research; a stipend program for students engaged in research and creative work; and the Global Laboratory, a STEM-based research abroad program at top-ranked universities around the world. SUNY Oswego is an unusually collegial and vibrant community and is in a time of wonderful opportunities with extensive facilities construction and renovation, a forward-looking strategic plan, and expanded outreach to regional, national, and international communities. 

Additional information about SUNY Oswego can be found at

Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students.  We encourage applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim SUNY status, or criminal conviction. Please see our full non-discrimination policy,

In accordance with USCIS regulations, successful applicants must be legally able to work in the United States per the Immigration Reform and Control Act of 1986. 

Requests for reasonable accommodations of a disability during the application and/or interview process should be made to the Human Resources Office by calling 315-312-2230 or emailing 

For Campus Safety information, please see the Annual Security and Fire Report (Clery) on the Human Resources Website:

SUNY Oswego is a smoke free/tobacco/e-cigarette free campus. Further policy details, including education and cessation resources, can be found at:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at