Miami University — Senior Director, Student Success Office

Job ID: 6175 Unclassified FT (Salary)

The Senior Director for Student Success, within Enrollment Management and Student Success (EMSS), leads the Student Success Office (SSO) and serves as the divisional liaison for all student success efforts with the goal of supporting student retention, persistence and satisfaction that ultimately leads to increasing Miami’s four-year graduation rate. Through the ongoing engagement and collaboration with key stakeholders internally to EMSS and the coordination with campus partners, the Senior Director will design, prioritize, and work to implement integrated cross-divisional, targeted outreach strategies, and intensive programming to advance student success and satisfaction, with an emphasis on serving Miami’s most ‘at-risk’ student populations.

The Senior Director will leverage relevant institutional student performance data and national best-practice research to guide the office’s planning and priorities. The position serves on the EMSS Leadership Team reporting to the Senior Vice President.

Duties/Physical Demands: 

  • Work closely with offices and departments across EMSS and throughout the University, including but not limited to: Office of the Provost, Academic Deans, Academic Advising, Student Life, Intercollegiate Athletics, and other key partners, to assist in the development and implementation of student-centered policies, procedures, and targeted initiatives that remove barriers to student success.
  • Provide high-level direction to the Student Success Center which is responsible for the design and implementation of custom intervention strategies and outreach efforts tailored to Miami’s student population in collaboration and consultation with various University partners to increase student persistence.
  • Provide high-level direction for student success programs in the development and implementation of high-profile, best-practice pre-arrival and transition programs focused on first-generation, low-income, and traditionally underserved student populations with the goal of improving these cohorts’ overall academic and social experiences.
  • Serves as the program owner for the University-wide advising and student success software platform (EAB’s Student Success Collaborative). The office serves as the central purveyor and disseminator of SSC Campus best practices to the University community and continuously works to ensure the platform is actively and effectively being utilized to advance student success.
  • Serves the program owner for Civitas’s Illume Student platform, working in close partnership with EMSS’ data team, to translate the platforms predictive analytics into actionable and aggressive student intervention strategies.
  • Represent the SSO, and EMSS as needed, serving on University-wide committees, and attending and presenting at local, state and national workshops, and conferences. Other duties as assigned.

Minimum Qualifications: 

  • Bachelor’s Degree and 10 years experience in higher education, college student development or related field OR a Master’s Degree in higher education, college student development, or a related field with five years of progressively more responsible positions in higher education.
  • Coaching/Advising/Counseling experience in Higher Education. Ability to lead a student-centered, diverse, dynamic, time-sensitive, and responsive unit and supervisor staff.
  • Excellent organizational skills.
  • Demonstrated ability leveraging data to achieve desired outcomes.
  • Excellent interpersonal, oral and written communication skills. Experience collaborating with diverse stakeholders and taking initiative.
  • Capacity to learn and understand technology/software programs.
  • Ability to attend to details and contribute to big-picture planning.

Preferred Qualifications: 

  • A current Miami University employee.
  • Understanding of higher education retention and student success theories and practices.
  • Ability to interpret large and complex quantitative and qualitative data.

To apply, please visit:

Miami University, an EO/AA employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami does not permit, and takes action to prevent, harassment, discrimination and retaliation. Requests for reasonable accommodations for disabilities should be directed to or 513-529-3560. Annual Security and Fire Safety Report may be found at: Criminal background check required. All campuses are smoke and tobacco free.