State University of New York at Oswego — Desktop Support Technician

The Department of Campus Technology Services (CTS) at the State University of New York at Oswego invites applications for a Desktop Support Technician (DST) position.

Posting Date: June 29, 2018

Review Date: Review of applications will begin immediately and will continue until the position is filled.

Benefit Information: The State University of New York provides an excellent benefit package. For more information on benefits for full-time United University Professions (UUP) professional staff, visit: https://www.suny.edu/media/suny/content-assets/documents/benefits/benefit-summaries/FTUU Pbenefitsummary-Nov-2017.pdf or http://www.suny.edu/benefits/

Date of Appointment: On/around July 30, 2018

Description of Responsibilities:
The primary role of the Desktop Support Technician (DST) is to provide “in-office” technical support of hardware and software to the faculty, staff and departmental offices of SUNY Oswego. The DST will be responsible for the installation and movement of campus computers, printers and peripheral equipment, applying appropriate computer images to PC and Macintosh computers, transferring and converting as necessary client data when computers are replaced, providing desktop imaging support, assisting with the creation and maintenance of images, and performing data recovery as needed. The Desktop Support Technician is also expected to work closely with other professional staff from Campus Technology Services to improve the level and quality of service provided to our customers. Some evening and weekend work may be required.

In addition, the DST will be expected to display a commitment to undergraduate and/or graduate education, and possess communication and interpersonal skills sufficient to work effectively with an increasingly diverse array of students and colleagues.

Required Qualifications

  • Minimum Associates degree, or higher
  • Two years of professional or student IT experience  by the time of hire
  • Familiarity with computer hardware and software configuration and troubleshooting;
  • Ability to prioritize multiple tasks
  • Ability to work well under pressure, have excellent customer service skills, and be able to work collegially and effectively in a team environment
  • Valid driver’s license
  • Ability to lift 20 pounds

Preferred Qualifications:

  • Experience working with and supporting the Windows, Mac, Linux and Chrome                       operating systems
  • Experience with Windows and Mac deployment software
  • Familiarity with a help desk ticketing system
  • Familiarity with ITIL Foundations concepts
  • Development of technical documentation.

To Apply: Submit a cover letter addressing qualifications, resume, copies of unofficial transcripts for required degree showing degree awarded and date conferred or current enrollment in program, and contact information for three professional references (only the three referees listed in your Interview Exchange application can be considered and contacted) electronically to:

http://oswego.interviewexchange.com/candapply.jsp?JOBID=99510

If you have any questions about the position, please e-mail:
Tyrone Johnson-Neuland
ty.johnsonneuland@oswego.edu

Official transcripts are required prior to hiring. Files must be complete to be considered. 

Visa sponsorship is not available for this position.

Description of CTS: Campus Technology Services (CTS) is an integrated service organization caring for administrative computing, instructional computing, network services, technology user support and telecommunications. The department delivers a broad set of infrastructure, applications and services that are vital to the operation and mission of the College. More information available at www.oswego.edu/cts.

Description of SUNY Oswego: Founded in 1861, SUNY Oswego is a public comprehensive college located in Central New York on the beautiful shores of Lake Ontario, 45 minutes from Syracuse. Named one of “Top Up-and-Coming Schools” in U.S. News “America’s Best Colleges” in 2010, a Kiplinger’s “Best College Value” for 2015, and a “Best Northeastern College” by Princeton Review every year since the first edition in 2003, Oswego offers its 8000 undergraduate and graduate students preeminent academic programs in the arts and sciences, business, communications, and teacher education. The College’s success is built on providing students outstanding educational experiences with attention to a liberal arts and sciences foundation, practical applications, interdisciplinary approaches, independent scholarly and creative work, and skills for living in multicultural and global communities. The emphasis on faculty-mentored student research and creative projects is evidenced by Quest, a daylong symposium spotlighting original student research; a stipend program for students engaged in research and creative work; and the Global Laboratory, a STEM-based research abroad program at top-ranked universities around the world. SUNY Oswego is an unusually collegial and vibrant community and is in a time of wonderful opportunities with extensive facilities construction and renovation, a forward-looking strategic plan, and expanded outreach to regional, national, and international communities. 

Additional information about SUNY Oswego can be found at www.oswego.edu.

Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students.  We encourage applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim SUNY status, or criminal conviction. Please see our full non-discrimination policy, https://www.oswego.edu/title-ix/non-discrimination-policy.

In accordance with USCIS regulations, successful applicants must be legally able to work in the United States per the Immigration Reform and Control Act of 1986. 

Requests for reasonable accommodations of a disability during the application and/or interview process should be made to the Human Resources Office by calling 315-312-2230 or emailing hr@oswego.edu.   

For Campus Safety information, please see the Annual Security and Fire Report (Clery) on the Human Resources Website: https://www.oswego.edu/human-resources/annual-security-and-fire-report

SUNY Oswego is a smoke free/tobacco/e-cigarette free campus. Further policy details, including education and cessation resources, can be found at: https://www.oswego.edu/human-resources/sites/human-resources/files/tobacco_smoke_free_policy_final.pdf.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov. 

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