Miami University — Associate Director of Enrollment Operations

Job ID: 5866
Unclassified – FT(Salary)

The Associate Director of Enrollment Operations will have responsibility for and oversight of the operations, processing, systems, and communication functions within a complex and deadline-driven office which directly supports the University’s recruitment, application, admission, and enrollment processes.  Working with and reporting to the Senior Associate Director of Enrollment Operations, the associate director will serve as a leader in the office, ensuring the timely and efficient delivery of communication, integrity of prospective student and applicant data, and development and analysis of operational processes to ensure efficiency and strategic planning. 

Duties/Physical Demands: 

Direct the operational functions of undergraduate admission application processing for more than 30,000 applications annually, as well as prospective student processing for over 500,000 records annually; manage and support the recruitment/admission database system and research and leverage existing functionality and future enhancements to ensure maximum effectiveness and utilization. (25%)

Direct the hiring, training, supervision, and performance evaluation processes for the classified staff within Enrollment Operations; create written training documentation for all processes related to Enrollment Operations and Office of Admission business practices and convey information to staff in a clear, procedural manner. (20%)

Ensure the timely and accurate delivery of all recruitment, procedural and ad-hoc emails, text messages, and mailings to prospective students and applicants through a close partnership with Enrollment Marketing and Communication and the Office of Admission; prepare, maintain, and monitor automated prospective and current student communications and collaborate with divisional partners on comm flow deployment and social media integration into s status pages. (20%)

Maintain and improve applications, forms, checklists, review processes, decision releases, status pages, and confirmation processes for recruitment, admission, and special programs; create and manage all on- and off- campus event registration websites, forms, reporting, check-ins, and surveys and increase prospective student engagement and recruitment efficiency through data analysis and the development of CRM strategies. (20%)

Collaborate with other administrative and academic offices, committees, and individuals in the development, implementation, delivery, and oversight of procedures and practices as they relate to enrollment operations and admission data integrity. (10%)

Collaborate with Senior Associate Director of Enrollment Operations and Director and the Assistant Vice President for Strategic Enrollment Management & Marketing on short- and long-term strategic planning, resource allocation, communication, and initiatives to meet the enrollment goals each year. (5%)

Minimum Qualifications: 

  • Bachelor’s degree.
  • Five years of experience working in higher education, business, operations, or related field.
  • Extensive experience with student information systems, CRMs, and Microsoft Office applications.
  • Supervisory experience.
  • Ability to prioritize, meet deadlines, and work independently and on a team.
  • Excellent written and verbal communication skills, including the ability to effectively communicate technical information to non-technical personnel.
  • Attention to detail and ability to multitask.

Preferred Qualifications: 

  • Master’s Degree in higher education, communication, marketing, or related field.
  • Experience with Slate and Ellucian Banner. 
  • Five years’ experience in admission or enrollment management

To apply, please visit:

Miami University, an EO/AA employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami does not permit, and takes action to prevent, harassment, discrimination and retaliation. Requests for reasonable accommodations for disabilities should be directed to or 513-529-3560. Annual Security and Fire Safety Report may be found at: Criminal background check required. All campuses are smoke and tobacco free.