Iowa State University — Senior Associate Director for Recruitment

Iowa State University (ISU) is one of the most student-centered public research universities in the nation. It is a place where adventurous minds are encouraged to accomplish amazing things. As a major international top-ranked public university by U.S. News & World Report and a member of the Association of American Universities, Iowa State is a global and culturally diverse university committed to providing an inclusive, equitable, and diverse environment for both learning and employment. We know diversity in experience and perspective is vital to advancing innovation, critical thinking, solving complex problems, and building an inclusive academic community. At Iowa State, we translate these values into action by seeking individuals who have experience working with diverse students, colleagues, and constituents. The university has an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in Iowa State University’s Principles of Community.

At Iowa State, more than 36,000 students choose from 100 majors, study with world-class scholars, and hone their leadership skills in more than 850 student organizations. Students from all 50 states and more than 125 countries converge on one of the nation’s top 25 most beautiful campuses. Big 12 sports and a tradition of cultural and popular performances make campus life fun and memorable. Iowa State, a land-grant university, has set enrollment records for most of the last decade and is the largest university in the state of Iowa. Iowa State is located in Ames, a community of 66,000 ranked as the second-best college town (population under 250,000) and among the top 10 best places to live in America. Reporting through the Office of the Senior Vice President for Student Affairs, the Office of Admissions fulfills Iowa State’s land grant mission by attracting, recruiting, orienting, and enrolling a diverse group of new undergraduate students to meet the university’s enrollment targets. The Office of Admissions at Iowa State University works to be a leader in innovation and customer service while maintaining healthy new student enrollment. We seek to be an employment destination in the fields of admissions and orientation. On campus, we support our campus partners and strive to be a data powerhouse.

The ISU Office of Admissions seeks qualified applicants for a Senior Associate Director for Recruitment position. Reporting directly to the Director of Admissions and as part of the Admissions Leadership Team, the Senior Associate Director for Recruitment leads all undergraduate recruitment efforts for domestic and international freshmen and transfer students. The broad portfolio of the position and supportive nature of the campus will provide an experienced admissions leader the opportunity to grow while maintaining many years of healthy new student enrollment and ensuring customer service is provided at the highest level through positive, sincere interactions and student-friendly processes and procedures. Efforts led by this position include international and domestic recruitment, strategic scholarship review and awards, telecounseling, alumni recruitment support, and early outreach including programming and summer camps for youth, middle schoolers, underserved students, and talented and gifted populations. The senior associate director is supported by an innovative, experienced Admissions Leadership Team and talented, collaborative campus partners. The ideal candidate will have broad recruitment experience, appreciate and seek to expand diversity among staff and the student body, and be able to optimize technology to support a strategic, outcomes-focused territory management model.

The senior associate director will implement, direct, manage, supervise, and evaluate undergraduate recruitment efforts and strategies; direct the admission of U.S. freshman and transfer applicants, i.e., make admissions decisions and counsel denied applicants; manage vendor outreach and relationships for products and services related to recruitment; exercise judgment when setting and applying policies; represent the university and office of admissions to public figures and leaders in government and education; facilitate outreach efforts for internal and external partners; serve as a liaison for collaboration between the three Regent universities, Extension, Alumni Association, academic partners, and auxiliary services on campus; act as a spokesperson on University undergraduate admissions policies; actively participate in national and state listservs such as National Association for College Admission Counseling (NACAC), American Association of Collegiate Registrars and Admissions Officers (AACRAO) and Iowa Association for College Admission Counseling (IA ACAC), among others; to monitor posts, stay informed of trends, and research and respond to inquiries on behalf of Iowa State; provide oversight to the associate director for transfer relations and recruitment, two assistant directors and the coordinators of international recruitment and regional recruitment; assist in the development, creation, and production of admissions publications; participate in the full complement of Admissions duties; and have direct supervision of five professional staff (including one regionally-based) and one support staff as well as indirect supervision of 16 professional staff (including three regionally-based), one support staff, four graduate assistants, over 25 undergraduate student staff, and 75 Alumni Admissions Council volunteers.

The successful candidate will possess strong and effective written and oral communication skills and the ability to communicate and provide complex information to an audience unfamiliar with admissions policies and procedures; the ability to think strategically and analytically in order to formulate, implement, and evaluate innovative approaches, creative solutions, and new systems and procedures to meet organizational objectives; the ability to work both independently and collaboratively in a rapidly changing team-based environment; the ability to manage/coordinate personnel, including mediating among several staff sub-groups to create one focused team effort; demonstrated initiative; proven leadership ability, goal setting and project management skills; knowledge of recruitment marketing and the ability to interpret marketing data; and the ability to promote excellent interpersonal relationships and collaboratively work with diverse groups of students, staff, faculty, administrators, and community leaders to achieve enrollment goals. The ability to manage, motivate, and evaluate staff, as well as collaborate with staff, is essential. Excellent organization, decision-making, problem solving, counseling, time management, along with a strong commitment to public service will be essential for success in this position in order to efficiently and effectively manage a broad array of work assignments. All staff members are expected to interact collegially, and maintain the highest standards of integrity and ethics. This incumbent must be willing to travel extensively both domestically and, on occasion, internationally, and have the ability to work early mornings, late evenings, weekend hours and extended hours as necessary throughout the year.

Required Education and Experience
A bachelor’s degree and 8 years of related experience; OR a master’s degree and 6 years of related experience; OR a Ph.D. or other professional degree and 3 years of related experience. 

Preferred Education and Experience

  • Master’s degree.
  • Experience in admissions recruitment, processes, and procedures.
  • Administrative level use of a Customer Relationship Management (CRM), student information systems, or other sales/territory management software.
  • Experience with recruitment marketing and data-driven analysis.
  • Experience working with diverse student populations and learning environments.
  • Experience or education which demonstrates fluency in a second language.
  • Experience working in a university or college setting of similar size and/or complexity.
  • Experience in planning and conducting recruitment events.
  • Experience working with international students in a higher education setting.
  • Experience working with transfer students and articulation.
  • Experience supervising various employee types.

Review of applications will begin July 19, 2018 and continue until the position is filled. A resume with an accompanying cover letter may be submitted via the Spelman Johnson website at Nominations for this position may be emailed to Kendra E. Dane at Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895.

Visit the Iowa State University website at

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected Veteran status and will not be discriminated against.