Empire State College — Director of Collegewide Student Services

Director of College wide Student Services

About Empire State College:
Empire State College was established in 1971 by Dr. Ernest Boyer as a distinctive statewide institution focused on innovative and nontraditional teaching and learning.

The college continues its 47-year commitment experimenting with new, flexible, and individualized modes of learning through such practices as mentoring students throughout their academic studies, creating individualized degree plans, valuing learning gained from life and work experience, building professional and social student support communities and creating flexible modes of delivery to meet students’ diverse learning preferences. The college now boast over 75,000 proud and successful alumni and partners while serving appropriately 17,500 students a year who want to expand their personal and professional horizons.

Empire State College is a part of the SUNY System and is accredited by the Middle States Commission on Higher Education. With headquarters in Saratoga Springs, New York, ESC serves mostly working adults pursuing associate, bachelor’s and master’s degrees online and onsite at 35 locations across the state of New York and abroad.

Job Description:
SUNY Empire State College, Office of Academic Affairs, seeks a thoughtful, highly organized, Director of Collegewide Student Services (State title: Director) to provide leadership across a range of sensitive student services matters. The position is a Management Confidential position that reports to the Dean of Academic Services.

The ideal candidate will have an in-depth knowledge of student personnel administration with understanding of nonresidential, adult learners and multiple instructional modalities – including online. The individual is comfortable and effective working with a diverse population of students, faculty and staff, and is welcoming and discreet. S/he has excellent conflict and complaint resolution skills and excels in investigation. S/he is a strong student advocate who upholds the college’s standards.

The Director of Collegewide Student Services is responsible for a number of student service matters and reports to the Dean of Academic Services.

  • Manages the college’s student conduct system and communicates the college’s behavioral expectations via the Code of Student Conduct
  • Triages student complaints that come in through the Provost and President’s offices, makes appropriate referrals, and monitors cases
  • Manages legal matters involving students
  • Coordinates the formal appeals process for appeals to the Vice Provost, prepares materials for Vice Provost review, and manages correspondence
  • Serves as a member of the threat assessment team and as title IX deputy coordinator
  • Assists in coordinating the University’s response to emergencies involving students, assuring compliance with the Family Education Rights and Privacy Act (FERPA) and other relevant requirements
  • Provides training and development for students, faculty, and staff
  • Works with colleagues and college governance on developing and maintaining polices affecting students

Student Conduct
The director is designated as the college’s judicial officer, is responsible for managing the College’s student conduct system, and is knowledgeable about all parts of the adjudication process as well as behavior management strategies. The scope includes policy development, implementation, and evaluation of the conduct system. The director trains and supports development of all participants in the adjudication process, maintains central records of all conduct actions, and publishes monthly summaries of conduct actions. The director also ensures that students understand their rights, college policies, and supports and educates victims.

Student Complaint Triage
The director is responsible for triage and documentation of student complaints that come in through the Provost and President’s offices. The director gathers information sufficient for appropriate referral, determining the nature and locus of the complaint and if it should be referred to others, and the nature of that referral. The director ensures communication with the President and Provost as appropriate and notifies the President and Provost of sensitive and/or concerning matters. S/he works collaboratively with the office of Student Academic Services on academic appeals, grievances, and academic honesty issues.

Appeals
The director reviews student appeals that come to the Vice Provost/Provost. S/he gathers information about the matter and the processes followed to arrive at the current decision, and prepares a comprehensive summary, with documentation, for the Vice Provost for decision.

Student Legal Claims
The director serves as internal lead for legal claims involving students; investigates, provides materials, information and works with leadership and counsel to review cases and determine appropriate actions. S/he keeps the President and Provost apprised of developments and progress.

Title IX Deputy
The Director of Collegewide Student Services serves as a Title IX Deputy in consultation with the college’s Title IX Coordinator when there are allegations of student-to-student sexual misconduct, relationship violence, or stalking. S/he works with the Title IX Coordinator on responding to complaints and issues and may investigate and work with students as necessary. The director implements student conduct policy in these cases, as necessary.

Threat Assessment Team Member
The director may receive imminent safety complaints from across the college and works with the threat assessment team to investigate and respond.

College-wide Training and Development
The director works collaboratively across college offices to create effective professional development activities for faculty, staff, and students. S/he ensures educational opportunities across the college that foster student learning, personal integrity, and accountability for college standards. Working collaboratively with student affairs, the director provides training and educational opportunities to students in areas such as problem resolution, conflict management, title IX, and academic honesty. S/he works with CML-AI and other offices to provide faculty, professionals and support staff with professional development regarding college policies for student complaints, problematic student behavior, due process, and case management. S/he works with student affairs and student academic services to ensure consistency in the application of college policies.

Requirements:
Required Qualifications:

  • Master’s degree in student personnel administration, higher education administration, or closely related field
  • Three years of professional student services experience in higher education


Preferred Qualifications:

  • Experience working specifically with student conduct in higher education and expertise in due process
  • Knowledge of student development theory as it pertains to adult learners and student conduct processes
  • Knowledge of applicable higher education laws


Special Information:

  • VISA sponsorship is not available for this position
  • This position is located in Saratoga Springs and travel to regions with other Empire State College locations is required, along with occasional evening and weekend obligations

Additional Information:
Rank/Salary: $65,000+, dependent on qualifications.
Applications Due by: Applications due by May 18th, 2018.

Empire State College is an EOE employer.
IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE ADA COORDINATOR AT (518) 587-2100, ext. 2240. IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (518) 587-2100, ext. 2800. IT CAN ALSO BE VIEWED ON-LINE AT THE SAFETY AND SECURITY WEBSITE AT http://www.esc.edu/safety-security


Posting Link:
https://esc.interviewexchange.com/jobofferdetails.jsp?JOBID=95548

PI102189613

APPLY NOW: https://esc.interviewexchange.com/jobofferdetails.jsp?JOBID=95548

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